F233628

Sunny Health & Fitness SPM Magnetic Rowing Machine

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Sunny Health & Fitness SPM Magnetic Rowing Machine is rated 1.0 out of 5 by 1.
Rated 1 out of 5 by from Machine was cracked & NOT the above machine! While this machine appeared to be a good choice for me (full body extension and very quiet for those of us in a condo.,) the one I received was NOT the same as the picture indicating a silver frame over the front of the unit. Mine was plain black plastic and cracked at the lower front where the two slides come together. It appears to me that this was the previous version of the one online and that the silver overlay was for added protection to prevent cracking in that area. Other than that, it appears fine. I spent a lot of time with customer service about my dilemma, but they are not able to call the vendor directly to ensure that I will get the one I ordered. Personally, I would think that QVC would be very concerned that a vendor was not providing the product that they had contracted to sell to their customers. I have never experienced anything like this before. I may not have liked an item once I received it, but have always received the item that I ordered. I am trying to get this issue in Corporate’s hands because I may not be the only person who received and paid for a cheaper version . Please make sure that your SPM Magnetic Rower has the silver frame as shown on your order confirmation. Mine may have been an oversight, but since the Company has not returned my calls yet, one wonders? The reviews look great, so I am hoping that QVC and Sunny Health & Fitness can resolve this issue quickly and make a valued customer happy.
Date published: 2021-04-05
  • y_2021, m_6, d_18, h_18
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