Rated 2.8 out of 5 by 118
Rated 1 out of 5 by chuckierose Good Idea but does not perform well.
I purchased 2 of these in 2014. Both of them stopped working completely and finally ended up throwing them out. They worked well for about 4 months. When they did work I really liked them. They are not worth the cost.
Rated 1 out of 5 by Jeff1951 On and Off
Sometime it works and sometimes it doesn't. There is a valve inside the unit that opens and closes, after a month we started having problems with the water flowing through the unit. Now nothing works, even the hose connected directly to the water valve doesn't work. We had to throw away the unit. WE LOVED it at first, but after 20-30 uses it started to fail.
Rated 5 out of 5 by urbangardengirl I LOVE THESE!!!!
I have owned several of these for years and they are fabulous. There is "no better mousetrap" for hoses, in my opinion. I live in the desert in Arizona, so these take a beating with the heat and sun, so sometimes they wear out. I am okay with that. I have ordered replacement hoses and batteries and the customer service is awesome. They also have an excellent warranty for replacement. There is a certain thing that is important and that is to not let the water pressure build up...turn of the faucet first, then close the nozzle.
Rated 1 out of 5 by Ttara6 Hose broke
Do not waste your money on this product. I bought it last summer had it replaced within a month of purchase because the inner tube of the hose broke, and even with the replacement one I had that broke too. What a piece of junk!!
Rated 1 out of 5 by AndiWa Too flimsy
This hose kinks too easily and shuts off the water stream. Unless you're pulling it out in a straight line, it's too irritating to use. A good idea if it worked properly.
Rated 5 out of 5 by Mattieclrk Love the HydroHose
I have two of these. One for the front yard and one for the back yard. I can no longer handle a heavy hose and this is perfect for me! I did need to replace a hose after a couple of years service and Espy at HydroHose was great. I am sorry to see these on clearance, hoping there will be more in stock for future purchases
Rated 2 out of 5 by boding good but broke
i loved the ease of how this hose rewound however after one use the hose itself began to wheep copius amounts of h20 from it. Then upon preparing to return it i found the return lable said it would charge 10.00$ from my reimbursement to return it. Very unhappy with experience for the first time after over a dozen pyrchases
Rated 1 out of 5 by Tresmoi Good fir watering small yard
May be suitable for patio home garden. Didn't perform well in normal small yard scenarios. These types of hoses have limited uses, so choose based on functionality feasibility.
Rated 4 out of 5 by tschweig Good product, Great Customer Service
I like the product very much because of it convenience and durability. The hose seems to be the only weak point . Mine clogged after close to a year and QVC sent me a new unit. The hose clogged again after 10 months and the customer service rep named Lewam at Hydrohose (the manufacturer), jumped on the problem and is sending me a replacement hose plus an extra hose just in case I have future problems. This is a company that really stands behind their products. I only wish that some of those folks with negative reviews would have contacted Lewam. I am sure they would change their ratings. QVC should be proud of this vender
Rated 4 out of 5 by roboni Excellent Company behind this product...
When received hose reel it had an internal water leak. Contacted Company and they were extremely helpful, will send out a replacement but not after checking the unit out for leakage before shipping. Therefore if there is any kind of leakage, they will repair or replace defective part and or parts before shipping. So when I received product it will be trouble and leakage free. This is what I have been told by the Company and at this point I have no reason to doubt their word... Works well when working... Robert
Rated 5 out of 5 by augie5 Best Customer Service Ever
I did so much research on this hose I expected it to be a failure. Contrary to many reviews I read, my experience has been very positive with the hose and customer service. I did have a small problem with the connector hose to the faucet and contacted HydroHose directly instead of having QVC replace this entire unit. I felt that since the hose and reel were fine it was wasteful to send me a new set for a 6' connector. The customer service rep I dealt with was ESPIE and he went beyond helping me. He contacted the warehouse to see if they could find a tan piece instead of the yellow one now on their website. He has completed all of this and I am thrilled. Most people complain about everything, I just felt I wanted to say thank you to a company who stands behind their product and their employees to help their customers. Thank you HydroHose and ESPIE for a great job.
Rated 3 out of 5 by NevaNell Great fo us "old" people!
I have used the Hose Reel for several years! For someone, like me, with limited use of heavy objects, it is great. The only con I have is - hose could be a little more durable, especially the plastic connections. You just have to be careful of the PSI as the hose will split if too strong (the only reason for 3 stars) If you are willing to replace hoses once in a while go for it!