We want you to be completely satisfied with your purchase. If for any reason you're not, send your item back within 30 days of receipt for an exchange or full refund of the purchase price, less the applicable Q Return Label fee. Purchases from QVC and use of QVC services are subject to our General Terms and Conditions of Use, which can be found in our Privacy Statement, or by calling Customer Service for more information.
For returns, credits to a credit card will be applied upon processing, but may not appear on your statement for one to two billing cycles.
If for any reason you're not completely satisfied, simply return the item within 30 days of receipt for exchange (if available) or a refund of the purchase price. Simply follow the return instructions on the pack slip that's included with your shipment. You may also contact Customer Service at 888-345-5788. Returning one shipment won't cancel your entire Auto-Delivery plan; you'll continue to receive future shipments according to the shipment schedule for your product. If you choose to make two consecutive returns for refunds in your Auto-Delivery plan but still wish to remain enrolled in the plan, please contact Customer Service to arrange for future deliveries. Otherwise, QVC will automatically cancel your Auto-Delivery plan. Please contact Customer Service before returning perishable items such as food or plants.
There are three ways you can access information about your return:
Returns couldn't be simpler! If your Q Return Label says "Parcel Return Service" in the center of the label, your package is eligible for a return pickup through the US Postal Service. This means your postal carrier will pick up your package at no additional cost. You don't even need to be home at the time of the pickup. The Q Return Label fee will be deducted from your return refund.
To schedule a USPS pickup for your return, follow the below steps:
A Q Return Label is a special bar-coded label that's affixed to your order's pack slip and can be used to return the majority of items back to QVC.
Using this label gives you the convenience of sending back an item without having to insure your package and without having to wait in line at the Post Office or a Shipping Center to purchase return shipping. The Q Return Label contains all the information about your order so that return shipping fees are deducted from your refund. Or in the event of exchange, the return fees are charged to the credit card used for the original order, or deducted from merchandise credit for check orders. If the return is due to QVC error, there's no charge for use of the Q Return Label. For returns, credits to a credit card will be immediately applied upon processing, but may not appear on your statement for one to two billing cycles.
And don't worry—if you happen to misplace your label, you can print another one by following the instructions in the What should I do if I misplaced my pack slip/Q Return Label? FAQ.
Q Return Label fees are deducted from your refund and are based on the original weight of your item in its original packaging. Q Return Label costs are subject to change at any time, without prior notification. Restrictions and limitations may apply.
|0 to 5 lbs||$6.95|
|5.01 to 10 lbs||$8.95|
|10.01 to 150 lbs||$10.95|
Yes, when you use a Q Return Label:
If you choose to return your item through a carrier of your choice, you'll need to check with the carrier about the tracking options available.
If you lost your pack slip/Q Return Label, or your pack slip doesn't provide a Q Return Label, you can easily print one on QVC.com. Just go to Order Status and click on the Order Number of the item you'd like to return or exchange. Then, click on the Print Return Label link in the lower right-hand corner of your screen. In three simple steps, you'll have your return label. Here's what you do:
Step 1: Choose a return method and click Continue.
Step 2: Complete the Q Return Label information and click Continue
Step 3: Click on the Print Return Label button, and follow the instructions for returning the item.
1365 Enterprise Drive
Eagleville, PA 19415
Apparel & Accessories (such as shoes and handbags)
1000 Stony Battery Road
Lancaster, PA 17699
Beauty & Hard Goods (and all other item types)
100 QVC Boulevard
Rocky Mount, NC 27815