Returns FAQs

Return Policy:

• What's your return policy?

  We want you to be completely satisfied with your purchase. If for any reason you're not, send your item back within 30 days of receipt for an exchange or full refund of the purchase price, less the applicable Q Return Label fee. Purchases from QVC and use of QVC services are subject to our General Terms and Conditions of Use, which can be found in our Privacy Statement, or by calling Customer Service for more information.

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• How can I return an item?

  1. Step 1: Start by completing the return form of the pack slip that came with your item. Be sure to fill in all information, including the reason for your return and if you'd like to receive an exchange or refund.
  
  
  2. Step 2: Repack all contents in the original packaging. Some items consist of several parts or pieces. Always return the entire item or set for a replacement or refund. Note: please do not mix jewelry and non-jewelry items.
  
  
  3. Step 3: Choose a return method:
     
     Option A: Use the Q Return Label provided with your pack slip. If you lost your pack slip, you can print a new one from your Order Status.
     
     Option B: Use a shipping carrier of your choice.
  
  
  4. Step 4: Cover/remove all original shipping labels on the box or package it arrived in.
     
     If you're using the Q Return Label, remove the label and affix it to your package. Detach and enclose the return form of your pack slip using the perforated line. Keep the remaining pack slip until your return is processed. Return the package to one of the carriers listed on the Q Return Label. Charges for the Q Return Label appear right on the label. Your return fee is deducted from your refund, or in the event of exchange, charged to the credit card used for the original order, or for check orders deducted from merchandise credit. Purchasing insurance is not necessary because it's included with the label charges. If a return is due to QVC error, there's no charge for use of the Q Return Label.
     
     If you're returning through a shipping carrier of your choice, select ground service and insure the item for full value of the merchandise being returned. Remember to enclose the completed return form in the package. Keep the remaining pack slip for your records. Send your package to the QVC return address provided on the Q Return Label.

  For returns, credits to a credit card will be applied upon processing, but may not appear on your statement for one to two billing cycles.

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• How do I return an Auto-Delivery item?

  If for any reason you're not completely satisfied, simply return the item within 30 days of receipt for exchange (if available) or a refund of the purchase price. Simply follow the return instructions on the pack slip that's included with your shipment. You may also contact Customer Service at 888-345-5788. Returning one shipment won't cancel your entire Auto-Delivery plan; you'll continue to receive future shipments according to the shipment schedule for your product. If you choose to make two consecutive returns for refunds in your Auto-Delivery plan but still wish to remain enrolled in the plan, please contact Customer Service to arrange for future deliveries. Otherwise, QVC will automatically cancel your Auto-Delivery plan. Please contact Customer Service before returning perishable items such as food or plants.

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• How can I check on the status of my return?

  There are three ways you can access information about your return:

  1. Check your Order Status online.
  
  
  2. Call our Automated Customer Service line at 800-367-9444
  
  
  3. Speak to a Customer Representative at 888-345-5788

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• How can I schedule a pickup for my return?

  Returns couldn't be simpler! If your Q Return Label says "Parcel Return Service" in the center of the label, your package is eligible for a return pickup through the US Postal Service. This means your postal carrier will pick up your package at no additional cost. You don't even need to be home at the time of the pickup. The Q Return Label fee will be deducted from your return refund.

  To schedule a USPS pickup for your return, follow the below steps:

  1. Check the Q Return Label on your pack slip to be sure a pickup can be scheduled for your item. Look for "Parcel Return Service" in the center of the label. If you no longer have the pack slip or it does not provide a Q Return Label, print a return label here or contact Customer Service to ensure the item can be picked up.
  
  
  2. Attach the Q Return Label to your package.
  
  
  3. Schedule a USPS return pickup here. Simply fill in the required fields in the online form.
  4. Once you've completed the form, the pickup is scheduled. Just be sure to leave your package at the designated pickup location.
  5. You'll receive an email confirmation for your scheduled pickup. Also, the US Postal Service will leave a paper receipt in the location where you left your package.
  6. Track your return on QVC.com in the Order Status section.

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Q Return Label:

• What's a Q Return Label?

  A Q Return Label is a special bar-coded label that's affixed to your order's pack slip and can be used to return the majority of items back to QVC.

  Using this label gives you the convenience of sending back an item without having to insure your package and without having to wait in line at the Post Office or a Shipping Center to purchase return shipping. The Q Return Label contains all the information about your order so that return shipping fees are deducted from your refund. Or in the event of exchange, the return fees are charged to the credit card used for the original order, or deducted from merchandise credit for check orders. If the return is due to QVC error, there's no charge for use of the Q Return Label. For returns, credits to a credit card will be immediately applied upon processing, but may not appear on your statement for one to two billing cycles.

  And don't worry—if you happen to misplace your label, you can print another one by following the instructions in the What should I do if I misplaced my pack slip/Q Return Label? FAQ.

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• Will a Q Return Label allow me to track my return?

  Yes, when you use a Q Return Label:

  1. You can track your return in Order Status.
  
  
  2. Your Q Return Label has its own assigned tracking number.
  
  
  3. Just click on the Order Number of the item you returned. Click on the Track Your Return link in the bottom right-hand corner of your screen.

  If you choose to return your item through a carrier of your choice, you'll need to check with the carrier about the tracking options available.

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• What should I do if I misplaced my pack slip/Q Return Label?

  If you lost your pack slip/Q Return Label, or your pack slip doesn't provide a Q Return Label, you can easily print one on QVC.com. Just go to Order Status and click on the Order Number of the item you'd like to return or exchange. Then, click on the Print Return Label link in the lower right-hand corner of your screen. In three simple steps, you'll have your return label. Here's what you do:

  Step 1: Choose a return method and click Continue.

  Step 2: Complete the Q Return Label information and click Continue

  Step 3: Click on the Print Return Label button, and follow the instructions for returning the item.

  Return Addresses:

  All Jewelry

  QVC, Inc.
  Jewelry Returns
  1365 Enterprise Drive
  Eagleville, PA 19415

  Apparel & Accessories (such as shoes and handbags)

  QVC, Inc.
  Returns Department
  1000 Stony Battery Road
  Lancaster, PA 17699

  Beauty & Hard Goods (and all other item types)

  QVC, Inc.
  Returns Department
  100 QVC Boulevard
  Rocky Mount, NC 27815

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