RUG DOCTOR X3 PLUS FAQs

Q: HOW IS THE X3 PLUS DIFFERENT FROM THE RUG DOCTOR MACHINES YOU CAN RENT FROM STORES?
A:
The X3 PLUS is an improved professional model with many distinct new features, including larger solution and recovery tanks, new larger wheels and ergo handle for easier maneuverability for both left and right handed people, 75% more brush bristles to provide Platinum level cleaning action and a new triple brush system that also features a quick release feature to allow easy and instant change to new brushes whenever you want.

Q: IS THE RUG DOCTOR DIFFICULT FOR A PETITE PERSON TO MANEUVER?
A:
Not at all, the machine is extremely easy to use - it's as easy as vacuuming. One button turns on the machine and you move the machine backward while pressing the spray switch on the handle. The machine has new large rear wheels and a new ergo handle design to facilitate easy maneuverability.

Q: HOW LONG BEFORE MY CARPET DRIES TO THE POINT THAT I CAN WALK ON IT?
A:
Your carpets will be completely dry in about 4 hours. For faster drying, ventilate area. Open doors and windows or turn on heat in damp or cold weather. Turn on air conditioner in humid or hot weather. This is highly recommended when cleaning Berber carpets.

Q: CAN I PUT MY FURNITURE BACK IN PLACE BEFORE THE CARPET IS DRY?
A:
If you replace furniture before the carpet is completely dry, place aluminum foil or plastic wrap under furniture legs to prevent stains from metal legs and to prevent wooden legs from getting wet. Leave foil or plastic wrap under the legs until the carpet is completely dry.

Q: CAN I USE PRODUCTS OTHER THAN RUG DOCTOR IN THE MACHINE?
A:
Products that are not made specifically for the water extraction method cleaning of carpets should NEVER be used. Damage can occur. We do not recommend the use of any cleaners other than Rug Doctor solutions in Rug Doctor machines.

Q: CAN I USE AN EXTENSION CORD?
A:
Though we do not recommend it, you can use a heavy-duty extension cord as long as the cord is grounded.

Q: DO YOU PUSH OR PULL THE MACHINE WHILE CLEANING?
A:
The Rug Doctor cleans in a backwards motion. When walking backwards, the carpet cleaner is able to spray, brush and vacuum all at the same time, and you don't walk in the areas you've cleaned as you progress.

Q: DO YOU HAVE TO PUT HOT WATER IN THE MACHINE?
A:
You do not have to use hot water, though hot water is recommended (except wool carpets). Hot water directly from your tap is completely adequate for effective cleaning.

Q: CAN RUG DOCTOR BE USED ON ALL TYPES OF CARPETS, INCLUDING AREA RUGS?
A:
Rug Doctor machines and cleaning products are safe for most carpets. Do not use the Rug Doctor machine on: Natural fiber oriental rugs (silk or wool), hand-loomed wool rugs, braided rugs, sisal carpets or any hardwood, or laminate floorings. Use cool water when cleaning wool area rugs.

Q: DO I NEED TO RINSE MY CARPET WITH WATER AFTER USING THE MACHINE?
A:
No!!

Q: HOW DO YOU CLEAN STAIRS?
A:
To clean the stairs use the Hand Tool attachment. Set the machine to "TOOL" cleaning, and use Steam Cleaning solution in the tank.

Q: CAN THE RUG DOCTOR BE USED TO EXTRACT WATER FROM A FLOOD?
A:
The Rug Doctor machine not only deep cleans your carpet; it can also be used to extract water from carpets left wet from a flood. You can use the machine to extract surface water from carpeting, and good judgment must be exercised when extracting water from overly wet carpet to avoid risk of electrical shock.

Q: HOW DO I CLEAN UPHOLSTERY AND MATTRESSES?
A:
You can clean your upholstery and mattress using the Rug Doctor Hand Tool, our Upholstery Cleaner, plus Anti-Foam. It is very important to not over wet them and allow plenty of dry time. For mattresses we recommend you first set the mattress up on its side and clean one side at a time, making sure you go over cleaning paths a second time without squeezing the Hand Tool lever so that the second pass is vacuum only. Once you have finished one side of the mattress, leave the mattress on its side and let it dry completely before continuing to the next side. Rug Doctor machines or attachments should not be used to clean mattresses or mattress toppers made with memory foam, foam or goose down.

Q: HOW DO YOU EMPTY THE LOWER TANK ONCE WHEN YOU'RE FINISHED CLEANING?
A:
When you've finished using the Rug Doctor and after emptying the upper white container, take the machine either outside (never in the rain), or to a shower stall, bath tub or other floor drain. With the machine plugged in, turn the switch on to Upholstery/Hand Tool cleaning (so brushes will not sweep while emptying) and press the handle button for spray. If you used the machine last with a Hand Tool hooked up, you can take the machine to a sink area and spray out the balance of the water through the hand tool. ALWAYS BE SURE TO set the machine to "ON" for Tool cleaning so that the brushes cannot damage the surface of the floor or area where you set the machine.

Q: HOW DO I CONTACT CUSTOMER SERVICE/WARRANTY INFORMATION?
A:
Rug Doctor machines have been manufactured, tested, and inspected in accordance with Rug Doctor's high standards of quality. Upon receiving your Rug Doctor machine, fill out and return the owner registration card which can be found in the machine instruction guide. This registration card will help us assist you should you need to contact us about a machine warranty service or repair. We hope you enjoy your new Rug Doctor carpet cleaner. Should you have any questions about the operation of your unit, please contact Customer Support at 1-800-RUGDOCTOR.

Information provided by Rug Doctor.