Sleep Number® by Select Comfort™ FAQs
What's Your Sleep Number?
The best sleep of your life begins with finding your Sleep Number setting. Your ideal comfort is somewhere between 0 and 100, whether it's extra firm or featherbed soft. Sleep Number is the only mattress that can meet your changing needs over time.
Back to top
How To Find Your Sleep Number Setting
Back to top
Frequently Asked Questions
I'm moving, what's the best way to transport my bed?
We suggest that you completely disassemble the mattress, foundation, and frame when moving the bed. Here are some tips when packing the Sleep Number® bed:
If you need instructions for re-assembly of the bed, contact the Select Comfort Customer Service department via e-mail at firstname.lastname@example.org or toll free at 1-800-790-9298.
Will my Sleep Number® bed fit my current bedroom furniture?
Yes. Assuming you purchase the same size bed you are currently sleeping on, a Sleep Number® bed will fit in all standard-size bedroom furniture (California king, king, queen, full, or twin).
Will my Sleep Number® bed fit my current sheets?
Most of the sheets sold today are what is commonly referred to as "deep pocket" sheets. Deep pocket sheets are designed for high profile mattresses and can be found at most major department stores. If you own older sheets, which may not have been made in the "deep pocket" style, you may wish to purchase sheet clips to hold your sheets in place.
Will my bed deflate if there is a power surge or power loss during the night?
No. Your mattress will maintain its firmness, even if power is interrupted. But to help protect your Firmness Control System from power surges resulting from thunderstorms or power outages, we recommend using a surge protector.
Can I clean the mattress cover or foundation coverlet?
We recommend spot cleaning with sparkling water or mild detergent. Do not dry clean the mattress cover or the foundation coverlet. And by all means, do not put it into a washing machine or dryer. Also, do not stain-guard the mattress, as it may cause yellowing of the fabric.
Why is Sleep Number offering the 100-Night In-Home Trial?
You spend approximately one-third of your life sleeping and Sleep Number believes everyone should love their bed. By sleeping on your new Sleep Number bed for at least 30 nights, Sleep Number believes that you will have a chance to truly have the Sleep Number experience. The unique air chamber design may be different from what you are used to. It may take some time to find the level of comfort and support that is right for you. The Limited Manufacturer's Warranty has recently been extended to 25 years. For complete warranty details, including limitations and restrictions, please visit www.mygoldservice.com.
How do you exercise the 100-Night In-Home Trial?
The 100-Night In-Home Trial begins when your bed is delivered. By sleeping on your new Sleep Number bed for at least 30 nights, Sleep Number believes that you will have a chance to truly have the Sleep Number experience. The unique air-chamber design may be different from what you are used to. It may take some time to find the level of comfort and support that is right for you and Sleep Number is there to help you find your perfect sleep number. If for any reason you are not satisfied with your purchase within the 100-day trial period, contact QVC* to arrange for an exchange or return of the product. This 100-day trial is offered on both the modular and adjustable base.
*QVC Customer Service Hours of Operation:
7am–1am ET, 7 days a week
Call toll-free: 888-345-5788
What happens after the 100 night trial?
Sleep Number stays right by your side. Every Sleep Number bed comes with a 25-year limited manufacturer's warranty. For complete warranty details, including limitations and restrictions, please visit www.mygoldservice.com.
You can contact My Gold Service for questions, tips and warranty information:
www.mygoldservice.com (Live chat & answers to questions)
Mon – Fri: 9am – 9pm ET
Saturday: 9:30am – 6pm ET
7 days a week
Back to top
Modular Foundation Legs
Are Foundation Legs sold separately?
Yes, Foundation Legs are sold separately and will fit on to any size Sleep Number® foundation. An optional bracket assembly that accommodates any headboard and can also be purchased to attach a footboard.
What are Foundation Legs made of and how much can they hold?
Foundation legs are made of the same high-tech polymer as the Sleep Number® foundation. This material is extremely strong and durable. When attached to the foundation, the Foundation Legs have been tested to support over 1,000 pounds.
What size are the Foundation Legs and how much do they weigh?
Foundation Legs elevate the bed to 7½" off the floor. Each leg measures about 14" x 3" x 2" and weights only ¾ lbs.
Back to top
What is included in the 25 year warranty?
25-YEAR LIMITED WARRANTY ON MATTRESSES & FOUNDATIONS
What is covered:
What is not covered:
What you must do:
What we will do:
|Years After Original Purchase Date||Original Purchaser's Cost|
|Up to 2 years||No Cost|
|2-25 years||20% plus 4% of price for each year from original purchase date|
What will void this warranty:
Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above limitations may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state. All claims relating to the limited warranty products should be made by contacting Customer Service at 1-888-580-9237, e-mailing or writing to: Select Comfort Customer Service, 9800 59th Avenue North, Minneapolis, MN 55442.
*The terms and conditions described above apply to all mattress and foundation purchases made on or after 3/31/02. For the specific terms and conditions of the warranty for any bed purchased before this time, please refer to the Owner's Manual that came with the bed or contact a Customer Service Representative.
Back to top