Q: How can I contact customer service regarding this product?
A: For customer service questions, please call 844-319-0099.
Q: What is the difference between "Rapid Printing" and "General Printing"?
A: "Rapid Printing" allows you to select multiple photos and print them directly. "General Printing" allows you to select the photos to edit, or change the number of copies to print per photo.
Q: How do I edit my photos in Prinhome App?
A: Select "General Printing" >> Select a photo source >> Select desired photo album >> Select photos to print >> in the "Print List" page, select the photos you want to edit, and click on the "pen" icon to edit selected photos in the editing area.
Q: How do I preview my photos in Prinhome App?
A: Select "General Printing" >> Select a photo source >> Select desired photo album >> Select photos to print >> in the "Print List" page, select the photos you want to preview, and click on the "pen" icon to enter the editing area to preview your photos.
Q: Why is my photo cropped?
A: If your photo is not the same proportion as 4x6 printout size, it may be cropped when printed. To preview your photos, select "General Printing" >> Select a photo source >> Select desired photo album >> Select photos to print >> in the "Print List" page, select the photos you want to preview, and click on the "pen" icon to enter the editing area to preview your photos.
Q: How do I select multiple photos to print?
A: Select "General Printing" or "Rapid Printing" >> Select Phone Album >> Select desired album >> tap to select multiple photos that you would like to print.
Q: How do I print multiple copies of the same photo?
A: Select "General Printing">> Select Phone Album >> Select desired album >> tap to select multiple photos that you would like to print. After the above steps, you will end up on a "print list" page. By default, each photo that you selected will appear to print one copy each. Select the photos of which you'd like to print multiple copies, then click on the "+" sign to add copies.
Q: How do I backup photos I've printed?
A: Go to Setting >> Other settings >> and click on "activate" Prinfan Cloud Backup. Photos you've printed will be backed up online on your Prinfan Cloud Album when your phone gains Internet access after printing.
Q: How do I select my photos to be printed glossy or matte?
A: You can select glossy or matte photo options on the printing page.
Q: How do I save photos that I've edited in the Prinhome App?
A: In the photo editing area, click on the "save" icon to save your edited photos.
Q: Why can't I see my phone album in my Prinhome iPhone App?
A: Prinhome App must have user location enabled due to the fact that when you take photos with an iPhone, the location data is also stored inside that photo. This message pops up when Prinhome App needs to access your iPhone photos. To solve this problem, please follow the steps below: Please go to Settings >> Privacy >> Location Services >> Check "Always" to allow Prinhome location access.
Information provided by Prinhome.