Q: What is the difference between a Kindle Fire HD and a Kindle Fire HDX?
A: Kindle Fire HDX has a higher resolution display (1920x1200) and higher pixel density (323 ppi) for an incredible multimedia experience. The HDX display features over 2 million pixels for vivid, lifelike images.
Q: What generation is this Kindle Fire HDX?
A: 3rd Generation.
Q: Does it have a Mayday button?
A: Yes. Exclusively on Kindle Fire HDX tablets, live on-device tech support from an Amazon expert is just a tap away with the new "Mayday" button.
Q: Does the tablet come with a hard copy of the owner's manual?
A: No, but you can find a copy of the User's Guide in the Help & Feedback section of your Kindle Fire HDX. To access Help & Feedback, make sure your Kindle Fire HDX is connected to Wi-Fi, then slide your finger down from the top of the Home screen and tap More. Select Help & Feedback from the list of Settings and tap User Guide. Additional help and support for Kindle Fire HDX can be found at http://www.amazon.com/kindlesupport.
Q: How long will a battery charge last?
A: Up to 11 hours of reading, surfing the web on Wi-Fi, watching video, or listening to music. Up to 17 hours of battery life when only reading. Battery life will vary based on device settings, usage, and other factors such as web browsing and downloading content. Actual results may vary.
Q: How do you charge the battery?
A: Fully charges in under six hours using the micro-USB power adapter included in the box, or slightly longer with other micro-USB power adapters that you may already have.
Q: If you forget to switch it off, will it run the battery down?
A: It's possible, but you can change the amount of time before your Kindle Fire HDX goes into the sleep mode to ensure that it goes to sleep after a certain amount of inactivity. You can choose anywhere between 30 seconds to one hour of inactivity. Also, the included Kindle Fire HDX cover automatically puts your Kindle Fire HDX to sleep when it is closed and wakes your device upon opening making it so easy to jump back into your magazines, music, apps, and movies.
Q: Which version of Android™ OS is this?
A: New Kindle Fire HDX tablets are powered by the latest version of Fire OS—Fire OS 3.0 Mojito, which starts with Android and adds cloud services, a content-forward user interface, built-in media libraries, productivity apps, and low-level platform enhancements to integrate Amazon's digital content and improve performance for Kindle Fire HDX tablets.
Q: Can the operating system be upgraded?
A: No.
Q: Does the tablet have built-in wireless?
A: Yes, the Kindle Fire HDX has a dual-band, dual-antenna Wi-Fi (MIMO) for faster streaming and fewer dropped connections than standard Wi-Fi. It supports both public and private Wi-Fi networks or hotspots that use the 802.11a, 802.11b, 802.11g, or 802.11n standard with support for WEP, WPA and WPA2 security using password authentication. Kindle Fire HDX does not support connecting to ad-hoc (or peer-to-peer) Wi-Fi networks.
Q: Is it the Kindle Fire HDX 4G-capable?
A: Yes, 4G connectivity is available on the 4G version (see E225835/E225836). This particular item (E226137/E226138) is Wi-Fi only.
Q: Is the tablet Bluetooth-compatible?
A: Yes, the Kindle Fire HDX is Bluetooth-compatible. Bluetooth microphones, microphone-enabled headsets, and low energy (also known as Bluetooth Smart) devices are not supported.
Q: Is antivirus software required for the tablet and/or for email?
A: No, antivirus software is not required, but can be installed. If you would like to install an antivirus app on your Kindle Fire HDX, please visit the Amazon AppStore at: http://www.amazon.com/kindlesoftwareupdates
Q: Is it Flash-compatible?
A: No.
Q: Is Javascript installed?
A: Yes.
Q: Does the tablet have an SD card slot?
A: No, but the Kindle Fire HDX 7" does offer free, unlimited cloud storage for all your Amazon content such as movies, music, books, and even documents on the Amazon Cloud Drive.
Q: Can you print from this tablet?
A: Yes, Kindle Fire HDX tablets support printing documents, spreadsheets, presentations, photos, and e-mails to your home or office's wireless printer.
Q: Is it compatible with Microsoft Office programs?
A: Yes, you can download OfficeSuite Professional 7 through the Amazon AppStore at: http://www.amazon.com/kindlesoftwareupdates
Q: Can you access your corporate network?
A: With Kindle Fire HDX, you can stay connected whether you are in the office or away using secure remote VPN. You can also access your company's intranet and help keep your corporate data protected with encryption. With access to your corporate network, submit your expense reports, download shared documents, or view your company's wiki directly on your Kindle Fire HDX. Check with your company's IT department to confirm support of access to your company's corporate network on Kindle Fire HDX.
Q: Which files formats does the tablet recognize?
A: The Kindle Fire HDX recognizes the following formats: Kindle (AZW), KF8, TXT, PDF, unprotected MOBI, PRC natively, Audible Enhanced format (AAX), DOC, DOCX, JPEG, GIF, PNG, BMP, Dolby Digital (AC-3), Dolby Digital Plus (E-AC-3), non-DRM AAC, MP3, MIDI, PCM/WAVE, OGG, WAV, M4V, MP4, AAC LC/LTP, HE-AACv1, HE-AACv2, MKV, AMR-NB, AMR-WB, HTML5, CSS3, 3GP, VP8 (WEBM)
Q: Can you listen to audio files?
A: Yes, the Kindle Fire HDX has a 3.5 mm stereo jack for personal listening and also comes equipped with integrated stereo speakers with the Dolby Digital Plus audio engine. You can also shop more than 20 million songs from Amazon MP3. Music purchased from Amazon MP3 is automatically stored in the Cloud, and can be streamed or downloaded from Amazon Cloud Player on Kindle Fire HDX.
Q: Can you read documents on the tablet?
A: Yes, you can email spreadsheets, PDFs, Word docs and more directly to your device or upload from your PC or Mac® using Amazon Cloud Drive.
Q: How do you transfer files to the tablet?
A: You can use the included USB cable to transfer Kindle content from a computer to your Kindle Fire HDX or you can use Amazon Cloud Drive.
Q: Can the font be changed?
A: Yes, you can select from multiple font settings based on your individual needs and preferences, including multiple large font sizes for those with low vision.
Q: Is the tablet a touchscreen?
A: Yes, but not just any touchscreen; the Kindle Fire HDX features a 1920x1200 high definition LCD touch display that brings your content to life!
Q: Is a stylus necessary? Is one included?
A: No, a stylus is not included in this offering, but it is not necessary for use.
Q: How much does it weigh?
A: The Wi-Fi only version weighs 10.7 ounces.
Q: Does the tablet have a built-in dictionary?
A: Yes, the Kindle Fire HDX 7" will come with a pre-loaded Oxford dictionary and also gives you the option to add custom words to your Personal Dictionary. You simply type in the word and select it from the word choice list above the keyboard. The word will then be added to your personal dictionary automatically after you have entered the word twice. In the Keyboard Settings menu you can navigate to your Personal Dictionary to remove your custom words.
Q: Is the screen backlit?
A: Yes, the Kindle Fire HDX delivers rich color and deep contrast from every angle, with an advanced polarizing filter and custom anti-glare technology.
Q: Does the tablet have a Text-to-Speech option?
A: Yes, listen to most books, newspapers, magazines, and personal documents with Text-to-Speech.
Note: Text-to-Speech is not allowed by all rights holders. If Text-to-Speech capability is available for your book, you'll see Text-to-Speech: Enabled on the product detail page before you purchase your book.
Q: Is the screen covered by the Limited Manufacturer's warranty?
A: The device, including the screen, carries a warranty for defects in materials and workmanship under ordinary consumer use for one year from the date of original retail purchase. However, accident, misuse, or neglect is not covered.
Q: Does it have password security to help prevent someone else from accessing your account if lost or stolen?
A: Yes, you can set a unique password for your device that will appear on the lock screen every time the device is powered on from sleep or off mode.
Q: If I leave information on the same page without turning it off, will the screen burn the information on to it?
A: Possibly. Screen burn can potentially happen with any LCD screen. You can reduce the risk of this by modifying your Kindle Fire HDX sleep settings to ensure your device does not unnecessarily stay on the same page for too long. You can choose anywhere between 30 seconds to one hour of inactivity.
Q: Can you download photos?
A: Yes, you can take and share photos. The front-facing camera on the Kindle Fire HDX can be used to take pictures using any of the camera applications available in the Amazon AppStore such as Camera Fun Pro, PicSay Pro, and PicShop Lite, as well as to video chat with the Skype app. In addition, you can use the Facebook application to take and share photos with your friends.
Q: Can you download information outside the USA?
A: Most Amazon services can be used outside the United States. See Kindle Support page for details.
Q: Can the tablet be used in brightly-lit areas such as the beach and near snow?
A: Yes, you can enable screen brightness to automatically adjust or you can adjust manually.
Q: Can you download Android Apps to it?
A: Yes, you can download Android Apps from the Amazon AppStore.
Q: Do you have to obtain Android Apps from a specific source?
A: Yes, you must download Apps from the Amazon AppStore to have them be supported by Amazon. Apps from other sources can be side loaded via USB, but are not supported.
Q: What Internet browser does the tablet use?
A: Amazon Silk Browser. With the Amazon Silk web browser on your Kindle Fire HDX, you can surf the web, visit your favorite websites, and read web articles using the Reading View feature.
Q: Can you search a web page for specific text?
A: Yes, you can search within a web page.
Q: Can you bookmark web pages?
A: Yes, you can bookmark pages in the Amazon Silk Browser.
Q: Can you browse the Internet and update Facebook and Twitter?
A: Yes, the Kindle Fire HDX offers integrated support for Facebook, Twitter, Gmail, Hotmail, Yahoo! and more, as well as Exchange calendar, contacts, and email.
Q: Does this have the latest firmware?
A: It should. However, if it does not, the device will automatically update over Wi-Fi once connected. You can also download the latest build from http://www.amazon.com/kindlesoftwareupdates.
Q: Can you watch movies from NetFlix?
A: Yes, you can download the Netflix app in the Amazon AppStore (http://www.amazon.com/kindlesoftwareupdates). You can access your favorite TV shows and movies with the free Netflix app and enjoy instant streaming right to your Kindle Fire HDX! Use your current Netflix membership and watch your favorite movies and TV shows as often as you want. Internet access and a valid payment method are required.
Q: Can you watch TV on Hulu?
A: Yes, you can download the Hulu app in the Amazon AppStore (http://www.amazon.com/kindlesoftwareupdates). Hulu Plus offers hit TV shows and award-winning movies anytime. Internet access and a valid payment method are required.
Q: Can you watch movies and TV shows from Amazon Instant Video?
A: Yes, you can rent and/or purchase movies and TV shows from Amazon Instant Video. If you're an Amazon Prime member you enjoy unlimited streaming of tens of thousands of popular movies and TV shows such as The Hunger Games, Marvel's The Avengers, Under the Dome, Downton Abbey, Justified, SpongeBob SquarePants, Dora the Explorer, and many more at no additional cost. You can also download select movies and TV shows from the Prime Instant Video catalog for free and watch them wherever you don't have a wireless connection.
Q: Can you download videos?
A: Yes, from the Amazon Instant Video store. You can also side load videos via USB as long as they are in the following formats: Video Formats: MP4, VP8 (.webm), or GP files.
Q: Can you Skype video conference?
A: Yes. Skype is available in the Amazon AppStore on Kindle Fire HDX as a free download. You can use the front-facing 720p HD camera on your Kindle Fire HDX for high-definition video calls at home or abroad.
Q: Can I read on it?
A: Yes, you can shop for millions of books from the Kindle Store and read them on your Kindle Fire HDX. Access the table of contents through the menu button, and jump quickly to any section of the book. Search for words or phrases within the book, and look up words on Wikipedia or Dictionary.com right from the page. If you have an Amazon Prime membership, you can borrow a selected Kindle book each month—including New York Times Bestsellers—from the Kindle Owners' Lending Library catalog.
Q: Is there an iTunes® app to upload music?
A: iTunes is only available on PC, Mac, and Apple® iOS devices. However, you can import your personal music collection into Amazon Cloud Player using the Amazon Music Importer—just visit http://www.amazon.com/cloudplayer, select Import Your Music, and then follow the instructions. You can import up to 250 songs to Amazon Cloud Player for free. Cloud Player Premium subscribers can import up to 250,000 songs. Songs purchased from the Amazon MP3 store do not count toward these limits. You can also transfer your music collection from your computer to your Kindle Fire HDX using a micro-USB cable. Music files with digital rights management (DRM) are not supported.
Q: Are there educational apps for classroom use?
A: Yes, there are educations apps available through the Amazon AppStore: (http://www.amazon.com/kindlesoftwareupdates).
Q: Can you connect an external flash drive to this tablet?
A: No.
Q: Is this with or without advertising?
A: With special offers.
Q: What does with advertising mean?
A: Special Offers and Sponsored Screensavers display on Kindle Fire HDX tablet lock screens and do not appear while you are using the device. Sponsored Screensavers include movie posters, album art, book covers, ads, and information about digital content or other products sold on Amazon.com. Kindle Fire HDX Special Offers are now better than ever with exclusive limited-time deals similar to Lightning Deals on Amazon.com, but with even greater savings.
Q: Does this product have the ability to set time limits for the kids with games?
A: With Kindle FreeTime, parents can set daily limits for tablet use, or restrict certain categories—like games and video—while leaving unlimited time for reading.
Q: Can you set up multiple user profiles?
A: If you have children in your household, you can create up to four personalized profiles in Kindle FreeTime with content selected by you, and give your children their own "playground" to watch movies and TV shows, read books, and play games. You can also subscribe to Kindle FreeTime Unlimited and access thousands of "kid-approved" apps, books, and videos from Disney, Nickelodeon, and more. Subscriptions start at just $4.99 per month (with special pricing for Amazon Prime members at $2.99 per month), but you can use Kindle FreeTime for free without a subscription.
Q: How do you connect the Kindle HDX to watch a movie on your TV?
A: If you watch movies and TV shows from Amazon Instant Video, you can also "fling" them from your tablet onto your big-screen TV using Second Screen. This turns your TV into the primary screen, freeing up your Kindle Fire HDX to provide playback controls, a customized display for X-Ray, or simply be a place to email, browse the web, and more while you watch a movie. Second Screen is available for PlayStation 3 and 2013 Samsung TVs, and will be coming soon to PlayStation 4.
Q: How do you download personal files to the Kindle Fire HDX?
A: You can transfer your personal files (such as office documents, photos, and personal videos) from your computer to your Kindle Fire HDX with the included USB cable. Personal files can also be uploaded to Amazon Cloud Drive, and then downloaded from the Cloud on your Kindle Fire HDX. To learn more about Amazon Cloud Drive, go to http://www.amazon.com/help/clouddrive.
Q: Can you put other e-books, like NOOK books onto this?
A: You can transfer e-books from outside the Kindle Store to your Kindle Fire HDX using a USB cable. EPUB e-books and Mobipocket files with Digital Rights Management (DRM) can't be transferred or read on your Kindle Fire HDX.
Information provided by Amazon.