Q: What makes the Aquasana Powered Water Filtration System unique?
A: Aquasana delivers water filtration in the convenience of both a pitcher and countertop dispenser. Claryum® technology reduces 66 contaminants including chlorine, chloramines, lead, and VOC's (Volatile Organic Chemicals).

Q: Where can replacement filters be purchased?
A: Two-pack Aquasana Replacement filters are currently available to purchase on www.qvc.com.

Q: How long does the filter last?
A: Each Aquasana replacement filter last up to 320 gallons or six months.

Q: How do I know when my filter needs to be changed?
A: The indicator light will alert you when the filter needs to be changed. When the blue indicator light changes to a red blinking light, your filter has reached 90% capacity. When the blinking red light changes to a solid red light, your filter has reached 100% capacity and needs to be replaced.

Q: Why is the indicator light still red even after I have replaced the filter?
A: After dropping the cartridge into the dock opening you must push the reset button located on the top of the dock; this will reset the lights on the system.

Q: Why does my TDS (Total Dissolved Solids) Meter detect dissolved solids after filtering?
A: The TDS meter is engineered to detect the total number of dissolved solids in water, including healthy minerals. The Aquasana filter selectively retains beneficial minerals such as calcium, magnesium, and potassium. These minerals will be detected and read by the TDS meter.

Q: What components come with my purchase?
A: The complete system includes: one portable 0.5 gallon (8-cup) pitcher that filters tap water in less than 60 seconds, and one gallon (16-cup) dispenser filters tap water on-demand at the touch of a button. Each vessel is interchangeable on the filtration dock. One 320 gallon, or six month, filter is also included.

Q: How does the Aquasana System work?
A: Power is the key to Aquasana's ultra-fast results. Aquasana offers fast filtration and long-lasting filters.

Q: How is the Aquasana Powered Water Filtration system different from my refrigerator filter?
A: All refrigerator filters are different, but check your manual to see if your refrigerator includes a filter, and also check the filters performance data sheet to check what the filter is certified for.

Q: Is the system supposed to make noise when filtering?
A: Yes, the powered water filtration is engineered for purity. Aquasana's powered filtration uses pressure to quickly force unfiltered water through the ultra-dense Claryum filter. The noise you hear from your pump ensures your water is being filtered.

Q: Is it normal for water to drip when I remove the pitcher or dispenser?
A: If you remove the pitcher or dispenser within 10 or 20 seconds after filtering and the blue light has turned off, there is a possibility you will experience a slight trickle.

Q: How much water does each vessel hold?
A: The pitcher holds eight cups (half gallon), and the dispenser hold 16 cups (one gallon).

Q: Is the Powered Water Filtration System easy to use?
A: Yes, the system is plug and play—no installation or plumbing required.

Q: According to laboratory testing, Aquasana Powered Water Filtration System reduces 66 contaminants. Where can I find more information on what contaminants are reduced?
A: You may visit the link below to view the full report card of each of the 66 contaminants reduced: http://www.aquasana.com/assets/AQ-PWFS_Performance_Data.pdf

Q: Is the Aquasana System BPA-free?
A: Yes, the system components are BPA-free.

Q: What are the dimensions of the Aquasana System?
A: The full dimensional details are: 18"L x 4-1/2"W x 11-1/2"H.

Q: Does the Aquasana System require an electrical outlet to work?
A: Yes, you will need an electrical outlet to power the Aquasana System. To use, plug the cord into a standard kitchen outlet. The length of the cord is approximately 68"L.

Q: Are there any benefits from filtering your water?
A: The Aquasana Powered Water Filtration System reduces contaminants, while leaving naturally occurring minerals (potassium, magnesium, and calcium) in filtered water.

Information provided by Aquasana, Inc.