Frequently Asked Questions

Q: I received my StriVectin from QVC and I'm experiencing an itching and burning sensation from the products.
A: A small percentage of people may experience skin sensitivity or irritation when using this product. To gauge your skin's tolerance before use, you can apply a patch test of product to the jawline or side of the neck and monitor the area. If you experience significant redness or irritation, please discontinue use.

Q: Can I use StriVectin products with other skin care products?
A: Yes. StriVectin is a problem-solution skin treatment brand intended to be used with other products and as part of a complete regimen.

Q: Can all skin types and colors use StriVectin?
A: Yes, StriVectin products are for all skin types as well as all skin shades.

Q: Can you use StriVectin if you have acne?
A: We do not advise applying any StriVectin skin care product to open acne lesions. In addition, to be safe, perform a patch test prior to using any of the StriVectin products on the entire face.

Q: Are the products safe to use when pregnant or nursing?
A: It is recommended to consult your physician prior to use.

Q: If your doctor advises you to avoid Niacin, can you still use the products?
A: For individuals with Niacin allergies or those on prescription drugs in which Niacin is not recommended, it is best to consult your physician prior to using the new StriVectin products.

Q: What age were the subjects who participated in the clinical testing?
A: Subject ages generally ranged from 30 to 60 years of age.

Q: What is the shelf life of the products?
A: Shelf life of all StriVectin products is two years. The period after opening (PAO)—meaning after the seal is broken and used—is listed on each package and ranges from 18 to 24 months.

Q: Can you extend the shelf life by putting the product in the refrigerator?
A: No, it is best to keep the products at room temperature.

Q: Why does StriVectin-SD make my eyes water?
A: Avoid applying StriVectin-SD too closely to the eyes (stop outside the orbital bone).

Q: How long do the products last?
A: If used as recommended, most StriVectin products should last between eight and 12 weeks.

Q: What's StriVectin's customer service number?
A: Please call 800-610-5862 if you have more questions about this product.

Information provided by StriVectin.