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What if I don't have an email address on file with QVC?

If you're new to QVC, please create a new account. If you're an existing customer, simply call Customer Service at 888-345-5788, and a rep can help you add an email address to your account.

 

Do I need both a password & a 4-digit PIN to shop with QVC?

A password isn’t required to shop, but is required to manage your account on QVC.com and our mobile apps. You'll need a 4-digit PIN for Automated Ordering via phone (800-345-1212).

 

How do I create or change my password?

If you're an existing customer, you can easily create or change your password by visiting My Account and clicking on "Password." If you're a new shopper, create a new account or choose to create a password at the end of your first order.

 

What if I forget my password?

No problem! Click Forgot Your Password? and follow the instructions.

 

How do I create a strong password?

Here are some tips:

  • Use a different password from what you would use on other websites.
  • Use a mix of upper and lowercase letters and numbers.
  • Though at least 8 characters are required, up to 24 are allowed. Longer passwords tend to be stronger.
  • Passwords are case sensitive. For instance, "SUMMER123" and "summer123" are different. Remember to check that your CAPS LOCK is not turned on.
  • Try to avoid passwords that are easy to guess, like "secret", "password", "QVC12345", or your last name and sequential numbers, such as "jones111."
  • Though not a requirement, adding special characters will make it even stronger. For example, "Grammar!2*%" is much stronger than "grammar2."

 

Why should I add a password to my account?

Creating a password will allow you to view order status, track shipments, edit orders & manage Auto-Delivery or Easy Pay® orders. Plus, your information can be saved for faster, easier checkout of future orders. It also allows you to manage your email preferences and account settings.

 

How do I create or change my 4-digit PIN?

Visit the PIN page within My Account. If you can't remember your PIN, use our Forgot Your PIN? feature.

 

Can I change my answers to my security questions?

Yes. If you've already set up your security question(s) & answer(s), visit the Security Questions pagewithin My Account.

 

What should I do if my account is locked?

In most cases, your account can be unlocked by resetting your password. If it remains locked after resetting password, contact Customer Service at 888-345-5788 for additional assistance.

 

What is Touch ID®?

Touch ID® is a feature available on select Apple® products that allows you to use your fingerprint to authorize your sign-in credentials. By approving Touch ID within the QVC app, you'll be able to streamline your shopping experience and avoid having to type in your email and password during checkout.

 

How do I set up Touch ID® with the QVC for iPhone® app?

First, set up Touch ID® on your iPhone®. If you've already set up Touch ID to unlock your phone, you're good to go.

The next time you make a purchase using the QVC for iPhone® app, a prompt will appear asking if you'd like to save your password. Choose "yes." From now on you'll be able to make a purchase using your fingerprint & Touch ID. You can modify settings anytime by going to the "More" section of the app & tapping "Security Settings."

 

Does my device support Touch ID®?

This feature is available on the iPhone® 5S and above. You must be using iOS 8.

My Account:

How can I check my order status or order history?

Online: Click on Order Status in the top right corner of the page. Here, you can review current and past orders and returns. Also, depending on how far along your order is in the shipping process, you may be able to change the ship-to address, payment method, and/or shipping method. You may also be able to cancel your order.

Phone: Call the automated/live Customer Service line at 888-345-5788.

Mobile Services: You can check your order status on your phone through our mobile website, smartphone apps, and tablet apps. To learn more, go to QVC Everywhere.

 

Will orders that I place without a password appear on my account?

We provide you the option to place an order on your account without entering a password. Because no password is used, you'll need to reenter all of your bill-to, ship-to, and payment information. We'll attempt to locate your account with the information you provide. Once we've successfully located your account and the order has been placed, that order will appear on your account in your order history. In order to see order status or order history, you're required to sign in with your password.

 

How can I change, correct, or update the information on my account?

To change your information on file (e.g., name, bill-to address), go to My Account, then select the category of information you wish to change.

You can also change your information by calling Customer Service at 888-345-5788.

 

Why is my credit card not appearing on my account?

If you check out without your password, none of your credit card information will be available to you. Likewise, if you enter a new credit card on an order in which you didn't sign into your account, we will not save that credit card to your account for security purposes. In order to save or see previously saved credit cards on your account, you'll need to sign in with your password.

 

Can I cancel an order?

To cancel an item, access the Order Status link in the upper right-hand corner of any QVC.com page. Sign in with your email address and password. Click on the order number and select the item you wish to cancel. If a cancellation is possible, you will be presented with the Edit This Item link. At that point, you can select the "Cancel" button. If the order is too far along in the shipping process to cancel, the link will not be presented and the item will be shipped to you as scheduled. Upon receiving the package, should you decide to make a return, please follow the instructions on your pack slip.

 

Can I save the addresses of people I routinely ship items to?

Using the QVC Address Book, you can keep a list of all your shipping addresses. You simply enter the names and addresses of your family and friends into the address book, and we'll keep them on file for you. Then, when you order a product, you can select whichever ship-to address you want from a convenient drop-down box when you choose standard checkout for the order.

 

Can I sign up for convenient email updates?

QVC offers free promotional, alert, eNewsletter, and important Customer Service correspondence via email. To sign up, simply go to Email Preferences in the My Account area.

If you have an account, sign in with your email address and password. Or, if you don't have an account, create a new one to continue. Below are the convenient services you can elect to receive. Note: You can choose one, two, or all of them. You can cancel or change your selections, at any time, and as often as you wish.

Email updates can include:

  • Automatic order and shipping confirmations via email, within minutes of placing your order.
  • Email updates on your Waitlist and credit card orders and returns.
  • Promotional emails with sneak peeks at new items, special offers, upcoming events, and highlighted programs.
  • Alert emails with reminders about items you recently shopped, added to your Wish List, or purchased.
  • Daily Today's Special Value® notifications sent soon after the new TSV® for the day launches. Plus, you can receive email notifications for every TSV or just the categories you're interested in.
  • Weekly or monthly eNewsletters filled with tips and advice, plus the inside scoop on special offers, new QVC products, guests, and hosts. Sign up for them according to your interest, including What's New, Beauty iQ®, Quisine, and Style on Q.

 

Can I cancel or change my email preferences?

You may discontinue, change, or reinstate eNewsletters or Customer Service correspondence at any time. Simply sign in to Email Preferences with your email address and password, then check or uncheck the services you wish to elect, or cancel, and resubmit.

If you receive any emails that you're not interested in, you may quickly and easily cancel it. Simply click on "Reply" and write "Unsubscribe" in the subject line. You'll automatically be unsubscribed. When updating your email preferences, please allow up to 10 business days for the change to take effect.

 

How can I get a replacement pack slip for a rebate, warranty, or return?

For rebate and warranty claims, use your Order Status link to print a new receipt.

How to find your item's receipt:

  1. For orders placed within the past two years, sign in to your account and click on your Order Status link.
  2. Find your order number and click to open the Order Detail view.
  3. Click the Print Invoice link to send the page to your printer.

In most cases, your printed invoice receipt will be accepted as proof of purchase for rebates and warranty claims. Please follow the product manufacturer's instructions for submitting your claim.

To find out how to print a new Q Return Label, please see our Returns & Exchanges FAQs.

For orders placed more than two years ago, please contact Customer Service at 888-345-5788.

 

What is "phishing"?

Phishing is an attempt to trick someone into revealing personal information, such as payment card information, passwords, or PINs. Scammers use different methods, and two of the most common are email and text messages that request information. It's important for you to know that QVC will NEVER contact you by email or text message to obtain sensitive information.

There are often signs that will let you determine if a message is legitimate or a "spoof."

  • They may use actual logos from reputable companies, so look beyond graphics.
  • Email addresses can also be faked, so do not rely just on checking the "From" line of an email.
  • Phishing messages often start with generic greetings like "Dear valued customer" instead of your name.
  • There may be slight differences in the website address or links you are asked to click (e.g., using .biz instead of .com, misspelling the company name, or putting numbers before the company's name).
  • Watch for threats or false claims designed to create a sense of urgency (e.g., "Reply now or your order will be cancelled" or "Your account has been compromised, respond now to confirm your information").
  • These messages may take the form of "order confirmations" for something you have not ordered.
  • They may contain spelling errors, unusual spacing between words, or bad grammar.

 

What should I do if I receive a suspicious message?

Be suspicious of any message that asks you to provide personal information. If you're concerned the message isn't legitimate, DO NOT click on any link or open any attachment. DO NOT follow any instructions in the message. Instead, contact the company directly by looking up their customer service number or manually typing their website in your browser. If the suspicious message appears to come from QVC, please email us with the suspicious message included and then delete the message.

 

Are there additional resources I can use to avoid phishing?

For further information on phishing scams and how to deal with them, please visit the Federal Trade Commission (FTC) consumer information website: https://www.consumer.ftc.gov/articles/0003-phishing.

 

What should I do if I replied to a phishing message?

If you replied to a suspicious message, you should take steps to protect your identity right away, including reviewing your credit report and credit card, bank account, and other financial statements for any unauthorized activity. You can obtain a copy of your credit report, free of charge, once every 12 months from each of the three nationwide credit reporting companies. To order your annual free credit report, please visit www.annualcreditreport.com or call toll free at 877-322-8228.

If you provided information regarding your QVC account, please call us immediately at 888-345-5788. You should also take the following steps:

  • Sign in to QVC.com by entering https://www.qvc.com manually into your browser.
  • Verify your email address, physical address, and all other customer information.
  • Immediately change your password by going to My Account and selecting Password to help protect your account information.