A274321

WEN by Chaz Dean Rice Cleansing Conditioner Auto-Delivery

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$256.00

or 3 Easy Pays of $85.33

+ S&H and tax

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Reviews & Community QA

WEN by Chaz Dean Rice Cleansing Conditioner Auto-Delivery is rated 3.6 out of 5 by 48.
Rated 1 out of 5 by from Same issue as last year, old product Never buying Wen again. The gallon was manufactured on 6/2016, despite addressing this same issue with last year's gallons. A lack of respect to the customer. Returning as defective, no customer should be paying for shipping back for a 4 year old product. Already discussed this dissatisfaction with customer service over the phone.
Date published: 2020-06-18
Rated 1 out of 5 by from Awful customer service on this one. So I, like apparently everyone else that ordered this item this year, received a three year PAST DATE shampoo. The worst part was the lack of customer service regarding this. The initial reply I received was a "sorry not sorry, return if you're not happy," however my inquiries into whether or not any replacement would *also* be expired (trying to ensure that the hassle of a return wouldn't result in a similar replacement and/or that I would just have to be without my desired re-order of my shampoo order) was only answered with "we cannot guarantee the quality of this item." ALL other follow-up messages were completely ignored. Kind of ironic that QVC literally stands for "quality," and it couldn't be guaranteed and all customer assistance ceased after that. Not good. Not good at all.
Date published: 2019-09-08
Rated 1 out of 5 by from Insane 3 years old Date stamp is 2016? Are you kidding, how awful and unacceptable. Returning and done with WEN and it really does not make my hair great anyway. Too many problems with WEN.
Date published: 2019-06-22
Rated 1 out of 5 by from ANCIENT PRODUCT The product I received has a stamped June 2016 date of manufacture. When I called to complain, Customer Service stated I should not be alarmed because that is actually the "born" date and the product would be okay for two years after opening. Born date. Cute. And, with all due respect, baloney.
Date published: 2019-06-11
Rated 1 out of 5 by from UNBELIEVEABLY DISAPPOINTED I've been a WEN customer for years. Was happy with the product but I've been reading how customers are receiving "old" WEN product in the gallons. I recently ordered and got a gallon dated back in 2016!!! Three year old product!! So upsetting!! I'm done. Paid $169.00 plus tax and got a 3 year old product!! Insane that Chaz and his staff is so lax that old, expired product is being mailed out to people spending SO MUCH MONEY!!
Date published: 2019-06-11
Rated 1 out of 5 by from Seriously Q more 3 year old product?? I am right there with Jodester. I have been a WEN girl for 6+ years. I have ordered WEN gallons for the past 4 years. Last year I received a gallon IMF that was outdated by 3 years MFG 3/15. I recently re-ordered 2 gallon's and received another OUTDATED product by 3 YEARS! MFG 7/2016. Those who care about their hair know that natural ingredients go bad faster than chemicals and that is not a CLEAN product. I have to ask QVC why you continue to promote Chaz Dean and his products when this is a issue that has been identified by a ton of your customers. Considering the amount of WEN product you move through QVC (he made MILLIONS$$ in the first day)- I am disappointed that you haven't addressed this and in fact are allowing it to continue. I pay a premium price for the Mandarin Fig - $275.00 in total and to receive an outdated gallon TWICE is unacceptable at many levels. PLEASE ADDRESS THIS ISSUE IMMEDIATELY WITH YOUR PARTNER OR QUIT PROMOTING HIS PRODUCTS! It's a disservice to you loyal customer base!
Date published: 2019-06-10
Rated 1 out of 5 by from Wen Got Moldy I purchased a gallon of Sweet Almond Mint. I am a snow bird and also have Wen in my Florida home. When I retuned to Pennsylvania this year I found the unused Wen in the gallon was all MOLDY thru the sides of the bottle and all thru the top layer. I know the bottle was within the time frame that Chaz says it will “ last”. With the price of a gallon and the “quality “ of the product I was quite dissatisfied. Sorry Chaz , Wen will no longer be in my hair regimen!
Date published: 2019-06-02
Rated 1 out of 5 by from FRUSTRATED & DISAPPOINTED!! Beware of OUTDATED WEN I have ordered WEN gallons for the past 4 years. Last year I received a gallon that was outdated by 3 years. I returned it and received a new gallon that was not outdated. I assumed it was a one time error. I recently re-ordered my gallon and today received another OUTDATED product by 3 YEARS! At this point, I have to look to QVC and ask why you continue to promote Chaz Dean and his products when this is a issue that has been identified by more than one of your customers. Considering the amount of WEN product you move through QVC - I am disappointed that you haven't addressed this and in fact are allowing it to continue. I paid a premium price for the Mandarin Fig - $275.00 in total and to receive an outdated gallon TWICE is unacceptable at many levels. PLEASE ADDRESS THIS ISSUE IMMEDIATELY WITH YOUR PARTNER OR QUIT PROMOTING HIS PRODUCTS! It's a disservice to you loyal customer base!
Date published: 2019-05-30
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