Triforce Geometric Print 3-Piece Luggage Set -Apex is rated
Rated 5 out of
Great luggage, with OUTSTANDING customer service
We purchased a set of Orange TriForce Apex bags a few years back and I can report that they are still holding up great. After numerous trips to rugged destinations the large bags wheel was starting to show some signs of tiredness. We love the bright orange color and did not want to toss the bag simply for an ageing wheel.
Here is where TriForce really blew my mind!!. I called up the Customer Service number and asked if it was possible to obtain new wheels to repair the bag myself. They took my information, and pledged the check if they had any inventory for this model still in the US warehouse. A few days later they responded that they had sent the request off to their factory to check and fulfil if possible. After a few more days, voila!!, I get a Fedex tracking number, and a follow-up email saying my wheels are on their way. Today they arrived, the bag is now ready to roll for many more trips.
This is such a stellar example of customer service, that it must be highlighted. A case where the company put my needs, customer delight, and overall satisfaction ahead of their own (possible) self interest. Many companies would have simply apologised, commiserated with you a bit, and then recommended you purchase their latest models, but not this one.
TriForce - you make great luggage, it is well designed, and through your commitment to after purchase customer service have made it even better. You have won me over as a loyal and happy TriForce customer!!!
Thanks so much!!
Date published: 2019-09-19