Sunny Health & Fitness Pre-Programmed Elliptical Trainer

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Reviews & Community QA

Sunny Health & Fitness Pre-Programmed Elliptical Trainer is rated 2.3 out of 5 by 6.
Rated 5 out of 5 by from Works Excellent - I love it I read the reviews and was hesitant to purchase. After more research, I decided to purchase the elliptical. I've had it for a few months at this point and I couldn't be happier with it! It works just like the ones in the gym.
Date published: 2021-04-11
Rated 1 out of 5 by from Incredibly noisy I bought this device in November 2020 and assembled it according to the directions. It worked fine for about a week. Then it started making noises: banging, grinding, constant noise, really loud. For the record, I am about 140 pounds under the max weight this unit is supposed to be able to handle. I had wanted to watch movies and listen to podcasts while I exercised, but the noise from this machine was so continuous and loud that it was too distracting -- so I switched to loud rock music on headphones to drown out the racket. I wrote to Sunny several times to express my concern that the unit, which was expensive, seemed like it simply would not last with all the noise it was making and asking what I could do to mitigate the issues. No response. So I took the whole thing apart and reassembled it following the directions precisely. I was meticulous, it was a four hour job. No improvement. I tightened up all the bolts at the pressure points, to no avail. I adjusted the unit's four floor stabilizers many many many times. Nothing. I took off plastic covers on the joints, which reduced some rattle but didn't fix the real noise issue. I wrote to Sunny several more times, and was ignored. I'd already paid, what did they care? Out of ideas, I finally posted a negative review on Sunny's own site, which of course they did not publish (they only publish 5-star reviews) -- but a CSR rep did finally email back me. They told me to make a video of the problem and email it back, which I did. That was over a month ago -- no response. DO NOT BUY. The machines are expensive, noisy, and feel a bit rickety. I doubt it will last a year with regular use. Customer service is almost non-existent.
Date published: 2021-01-27
Rated 1 out of 5 by from Non functional I ordered the elliptical and when set up as you would pedal it would make a knocking sound. Returned and replaced. The second one came in and the Computer didn’t work. Contacted manufacture sent me a new one and still no electricity reaching the computer section.
Date published: 2020-10-14
Rated 1 out of 5 by from Machine Didn’t Work I cannot tell you how the machine works because wire from the base to the monitor was faulty. Sunny Health’s support is very slow to respond and I still have no resolution. I will be returning and buying from a more trusted manufacturer.
Date published: 2020-09-25
Rated 1 out of 5 by from Doesn’t work I wish someone would reach out to me. I received my elliptical three day’s ago we just took it out of the box today and put it together and it doesn’t work at all. It won’t turn on. So we took it completely apart and checked that the wires were bent or anything and put it bad together and it still doesn’t turn on. How do you even return an elliptical??? This is so upsetting!
Date published: 2020-09-18
Rated 5 out of 5 by from Great machine for the price! I just got mine last night, put it together and hopped on. I was pleasantly surprised that it is smooth and has no scraping or squeaking noises at all. I put it together by myself, it took about an hour to do so. It would have been helpful to have someone help with holding the cup holder and tablet thing while I was tightening the screws, but it's not impossible to do yourself.
Date published: 2020-09-09
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