Sun Joe 20" 12-Amp Electric Lawn Mower

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Sun Joe 20" 12-Amp Electric Lawn Mower is rated 4.5 out of 5 by 40.
Rated 1 out of 5 by from dead on arrival I was eagerly waiting for this lawnmower to arrive and was delighted it arrived 1 day before the due date. Putting the few pieces together was a breeze. BUT THEN, NADA, nothing, not even a spark! The think didn't start! We checked and rechecked the plugs and the extension cord, nothing. DEAD! I called the snowjoe number and the wait was about 20 minutes long. Once I had the customer service rep on the line, she was very nice. she immediately told me i would be sent a new unit, i would get an email with a prepaid label for the dead unit so i can later call snowjoe back and arrange for ups to pick it up. Needless to say, it will probably be another week before I get the new unit. I hope that one works. I did my research, at various sellers, I liked this one because the unit comes with a 2 year warranty. other sellers want to sell me another warranrty and don't mention the 2 year warranty that comes with the unit.
Date published: 2021-04-19
Rated 4 out of 5 by from it is a mower Mower required unwritten instructions to operate. I tried following the instructions "...press and hold the safety lock button while pulling the bar lever..." quite carefully (after following all other instructions to set up the device). This mower sat in its box a few months while I finished trying out an alternative. I tried following the instructions exactly as written. I tried pushing the button in then, once fully pressed, pulling the lever back. I tried pulling the lever then pushing the button. I tried pushing the button multiple times then holding it in then pulling the lever. I tried these steps with a different extension cord. I checked each cord and confirmed they were working as intended. Finally having put it away and decided tocall and replace the device (having foolishly waited too long to hope to return it) I was somewhat frustrated that the pleasant woman on the phone asked me to haul it back out again. I was instructed to, instead of following the directions in the manual, push and hold the safety lock button in for fifteen seconds. This worked. I now felt like a donkey for not knowing to try this step but especially confused that a little button that in other devices is a simple kill switch has some other mysterios behavior in this mower. I did not think to push and hold what I thought to be a simple circuit completing switch for 15 seconds and comtemplate the universe while waiting to see if I was judged worthy of my mower starting. Will I have to perform the hidden ritual next season after the mower sits unused several months through the winter? Who knows, but now I know a step to try. Comments about the lightness of this mower are entertaining. Though it is certainly all relative and this can be lifted one handed with a bit of effort, my old electric mower could be fairly easily lifted with one hand and the stand-by gas mower I was using in the meantime was lighter still, I could mow pretty well my entire lawn with one hand, but this thing is a heavy and difficult to turn clunker compared to either of them. Still, it cuts grass as intended and it is quieter than the little gas critter so I will carry on using it until better alternatives come around.
Date published: 2020-09-19
Rated 5 out of 5 by from Best for me Best mulcher I have ever owned. Height adjustment is very easy and small increments so you can get just the height you want. I prefer to mow slowly but this mower can handle about anything.
Date published: 2020-08-29
Rated 1 out of 5 by from PatnGibran Mower didn't even turn on!! Plugged in where I use my Pressure Washer so I have the right power cord. I mailed it back last Monday & cannot get tracking info and QVC still trying to charge my bank for an item that is no longer in my possession!! Poor service Chat line is down and noone will answer the phone! I work for SSA and we answer our phones and work remote! We do mot turn away anyone calling in!
Date published: 2020-07-20
Rated 2 out of 5 by from Problem with the wheels I've had for 3 years now and the wheels broke twice already. When it works, it nice.
Date published: 2020-06-23
Rated 4 out of 5 by from Working great easy to assemble Much easier than fighting with gas mowers. It's just brand new. I expect to continue to enjoy this. The only improvement I would like is a battery instead of a chord. Also the wheels seem very chintz. Its working great and was easy to assemble.
Date published: 2020-04-19
Rated 5 out of 5 by from Fantastic! - Highly Recommend I'm a female in her 50s and still like to work on my own yard. I have a service mow and trim the front yard to keep the HOA happy - ugh, I know... - but I needed a mower to maintain my 3200 sf back yard on my own, with minimal hassle. This mower is lightweight but does an excellent job. Super easy to assemble in a few minutes. Then just plug it in and it turns on with the push of a button. I love that I don't have to keep a filled gas can handy as that scares me, and I don't have to mess with pulling a cord to power up the motor like gas models. My only recommendation has nothing to do with the mower itself, but to buy an orange or yellow extension cord to make sure you can see it in the lawn while you're mowing.
Date published: 2020-04-08
Rated 5 out of 5 by from Awesome amazing! Works much better than gas powered mower. Clean cuts and lightweight.
Date published: 2020-04-05
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