Rated 1 out of
Waste of money ...square trade find reasons to not take your claim....I bought a tv from QVC and made the mistake of purchasing square trade...long story short I'm stuck with a tv that doesn't work. thank you Qvc and square trade I appreciate the awful customer service and having me keep something I spent $700 for that doesn't work.
Date published: 2019-01-16
Rated 1 out of
Worst purchase ever
This is the WORST experience I've ever had with a company in my life. Do not purchase this insurance at all. I purchased a LG television from QVC in Sept 2016. They offered an insurance (Square Trade) for an extra 87.00 which at the time I thought was good since I had no other way of insuring my purchase.
On April 6, 2018 my television wouldn't turn on. I reached out to square trade and explained what happened. They gave me a series of procedures to follow to see if the television would turn back on. Once nothing has worked they informed me that a piece will be ordered and do not open the box only the technician can open the box. I was told if I open the box it will void my warranty. The part around April 10. I called the tv repair person they hired to inform the company the television part came in.
On April 11, 2018 around 10am the repair person showed up to my house. He tried to turn on my television. It wouldn't cut on he informed me he would reach out to the company bc its to expensive to fix. He asked for the box which was a backlight fir the television and left. A half hour later I received a email from the company asking to please provide a receipt. I provided the recipe and called the company. I spoke to a worker and he told me he'll transfer me to a manager bc I was unsatisfied with then sending a part and my television not being looked at I feel my time was already being wasted. I spoke to a Mr. Dillian, he told me he'll send me to a link where I can choose another television. I told him I want my money back. He said he'll have to give me a TV that compares to the broken one I have. I asked him so that one can blow out within a year and a half no I want my money back so I can get a TV of that won't blow out on me. His response was well you can only get a television of low grade quality comparable to the one you have. I wanted to speak to a manager right away. He connected me to Steven Gallagher. I told him I want my money back and what his employer said about my television. I asked him if he was me would be accept this treatment he said NO. I told him what tv I wanted he said he can't upgrade me. I told him I'll pay extra but why should I choose a low grade quality television. He told me there's nothing he can do. I have to choose the selected television they have. I didn't because I was told by their employee I have a low grade quality television. They aren't trying to upgrade my television so I and I pay the difference and they won't give me my money back. So they kept my money and my television isn't fixed and they wouldn't help me. Worst company ever with an rude employee
Date published: 2018-04-11
Rated 5 out of
LG 42" TV
I brought a LG 42" TV from QVC in March 2011 and it has served me well. The TV is totally fabulous and everything with it, you can do a lot of things with this TV. You can go to internet, watch all kinds of movies, listen to some great music etc... The picture & sound is sharp, clear, and crisp like if you were at a movie and I strongly recommend this TV as a good buy if you are in need or just want to buy.
Date published: 2013-11-22