Santa's Best 9' WRGB Alberta Spruce Starry Light Christmas Tree

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Reviews & Community QA

Santa's Best 9' WRGB Alberta Spruce Starry Light Christmas Tree is rated 2.6 out of 5 by 23.
Rated 5 out of 5 by from Great Tree Bought this last year at Fourth of July sale. Set it up then and it was awesome. Fast forward to Christmas and set it up and was a great display. Really nice light show. Loved the different version of light displays. Can’t wait to set it up again this year!
Date published: 2020-07-25
Rated 1 out of 5 by from Junk The technology they use only lasts one season. They replaced my tree and the same problems occurred the second year with the new tree. Then they don't respond when you contact them. QVC should stop selling their products. I wish I could warn everyone against buying from Santa's Best.
Date published: 2020-07-13
Rated 1 out of 5 by from SANTA'S BEST WARRANTY--NO GOOD Bought a SANTA's Best Tree had 3 year warranty. Tree malfunction 2nd Christmas. After many attempts to contact Santa's Best--finally got a response that they are not doing any warranty because of CORONA VIRUS and China Plants are closed. So stuck with a very expensive tree that don't work--but China still making their trees. Don't know why QVC still has them as a vendor.
Date published: 2020-06-27
Rated 5 out of 5 by from Great tree Loved this tree during the entire Holiday Season! It went together easily, as I had expected after watching the show about it. After reading the other reviews, I hope that it works for many years just as well as it did this year. I am looking for plastic bins to put the parts in, so they are not so heavy in one big box. I would love it if they would make the same shape, light configuration, and size in an all white tree. I would certainly be interested in that!
Date published: 2020-01-29
Rated 5 out of 5 by from I got wonderful customer support I am puzzled by the reviews that say this item is not supported. Santa's Best went out of business in June but this tree is a product of the company that took over and they do support it. Santa's Best website showed a different customer support number that I called -- 888-551-1568. Based on the reviews here, I gave them the third degree. I said I was having a problem with my remote and they said they would ship one right away. They will troubleshoot if the lights are not working. The lights have a two year warranty and the tree has 5 years. I am disappointed that QVC is not responding to these negative reviews, they could prevent folks from the hassle of returning the tree in many cases. Why on earth did they publish an incorrect number for customer support? I ordered the 9 foot tree and it is beautiful and the easiest ever to assemble/disassemble.
Date published: 2019-12-27
Rated 3 out of 5 by from 9' Santa's Best Not the Best Bought this in July. Waited until the week before Christmas to set it up. Easy. However, for this price tag, I am disappointed. Some of the branches are just plastic. The branches won't bend to fill in empty gaps. Tree is slimmer than I expected. The biggest problem is when the lights are on "steady", the lights blink or flash. It's annoying. Not happy with this high tag purchase. It's going back.
Date published: 2019-12-27
Rated 2 out of 5 by from Returned before Christmas The tree looked beautiful during the broadcast in July, and when I took it out of the box it looked and worked okay. But I don’t think it’s worth the $800 price tag. Returning it was tricky- not jut because it was big and heavy but the label printed was USPS. My wife and I dragged it to the post office and they wouldn’t accept it because of the size and weight. We then took to a UPS Store earlier today and they are not sure if USPS will take it during the pickup because of the size. I’m confused by QVC printed us a USPS label when they doin’t want to seam to deal with it. The tree itself looks okay, but not amazing for the high price tag. As of December 21st I hope it’s on it’s way back.
Date published: 2019-12-21
Rated 2 out of 5 by from Christmas tree I bought this tree four years ago. The first two years it was ok, but last year when I started to set it up and plug it in, half of the lights didn’t work! I had to improvise with more lights. I just got it out today and only one strand was working! It is not worth the price! Beware!
Date published: 2019-11-20
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