Phoenix 99607 Mag Trac Upright Bike

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Phoenix 99607 Mag Trac Upright Bike is rated 3.0 out of 5 by 3.
Rated 1 out of 5 by from Beware The company that makes this bike has very poor customer service. The seat broke while I was using the bike, and I very nearly fell off it. When I called, their representative promised a speedy replacement. Two months later, I was still waiting. When I called again, they informed me that the part was out of stock, but they would take one off of a bike in inventory . Over a month after the last call...nothing. Close to four months now and still without a bike. Upsetting!
Date published: 2013-04-11
Rated 3 out of 5 by from Sufficient for exercise but not for short folks! This bike would be good for basic exercise use but I'd advise against buying if you're short like me.(Im 5'2) The seat height options aren't compatible with the actual handle bar height- its a bit of an awkward ride at first. You'll need an extra hand to get the handlebars in place but otherwise it was fairly easy to assemble. I also don't think it's as easy to move as product specifications state. I don't plan on moving it around much so that's not too much of an issue for me but it is on the heavy side. I'd recommend if you're looking for a basic bike to help the exercise routine. It is very smooth & quiet which is a definite plus if you have neighbors below. Computer functions are easy to use & I like the adjustable tension options. I give it an average rating because it serves it's purpose for what I want but I wish it was more comfortable for those of us on the short side.
Date published: 2013-01-23
Rated 5 out of 5 by from SO MANY REASONS TO BUY PRO The best customer service I have ever had. Bike was damaged in transit, and a new one was sent . The company apologized for the problem and had UPS Pick up the damaged unit and prepaid for the shipment as well. Jeff one of the owners,even called to see that everything was ok with the bike and to see if I was satisfied as well. The bike is over built as far as using so much metal and so little plastic, This makes this bike feel so sturdy compared to bikes 3 or 4 times more expensive. The bike is very quiet and can be used even the bedroom, and know one will be woken up. The bike is very smooth and, has 8 speeds. For the average biker, this bike will challenge your endurance for many years to come. The seat and handle bar are both fully adjustable, unlike most bikes and the seat is very large and very confortable so I do not need to order any other seat unlike most other bikes as well. The large readout computer is more then it should be with all the bells and whistles . The last thing is, that is a very good looking peice of equiptment as well .
Date published: 2010-05-24
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