Matr Boomie Mama Owl Puzzle Box is rated
3.0 out of
Rated 3 out of
DisappointedI don't know if it's fair to rate 3 stars because I don't know who is at fault. I ordered a light color wood Owl, as pictured, and the one I received is so dark, you can barely make out the design. I called QVC a couple of times and even asked for a supervisor. Still waiting for the supervisor to call back, within a 4 hour window. I called Sat. it's now Monday no one has reached out. They never do. The person I spoke with told me I ordered a different order number but couldn't pull that picture up because it was sold out. I told her that wasn't the order number and I was looking right at the number I ordered and she insisted it was a different number. Hung up. Tried again later. Got someone that knew what she was doing. She too couldn't figure out what happened. If I returned for an exchange, there was no guarantee I would receive the light wood Owl. This person really helped me, probably better than the phantom supervisor. It's all who you get on the phone at QVC. Most can't be bothered and quality control has definitely gone done hill. I'm so glad I did get a good person after only 2 tries. BTW, quality of the item was nice. You have to be very close to it to see it's an OWL. If it was lighter, like I ordered, you would know it was an Owl.
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