Janie's Cakes Carrot Jane Pound Cake

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Janie's Cakes Carrot Jane Pound Cake is rated 1.0 out of 5 by 1.
Rated 1 out of 5 by from Still Have Not Received Cake I cannot fairly review this cake, as I have not received it yet. I ordered on Sept. 27 and as of today, Oct. 3, it is still floating around California. We have two different residences, and I believe I inadvertently put the wrong zip code or the fill-in address portion deferred to our other home address zip code. I am not sure how it occurred, but before it shipped out with UPS two day shipping, it said it had updated the zip code to reflect the correct one on the 29th. Although it said that, it still shipped to the zip code it had deferred to even though that address is over 8 hrs. away from the address reflected in the order. It is hard to imagine that between the QVC Shipping Department and UPS, that this incorrect zip code still prevailed. To add insult to injury, we have had 100 degree temps in CA statewide so there is no way that this cake will be viable to eat when it finally arrives. I contacted customer service and they did submit a refund, but the rep fell just short of having an attitude. I accept that the incorrect zip code was not their mistake, however, it should have been a simple fix before it got out the door. This in no way reflects upon Janie's, but QVC customer service is not what it used to be.
Date published: 2020-10-03
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