E232287

HP 17" Touch Laptop Core i5 8GB RAM 1TB HDD w/ 16GB Optane, Tech & Office

Exclusive Colors: Rose Gold Glow & Pearl White
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If Sold Separately: $1,905.66

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Description
Craft presentations, curate family photo collections, start that novel--whatever the creative endeavor, the HP 17-by0021cy laptop is your top tool for taking on the task. An Intel Core i5 quad-core processor tackles your work with ease, with 16GB of Intel Optane memory giving the 1TB hard drive a boost by loading your most-used files in a flash. And with one year of Microsoft Office 365, the programs you need to get started--like Word and PowerPoint--are right at your fingertips. From HP.

You'll also get two years of Accidental Damage Protection, three years of TechLiveConnect tech support, as well as a voucher full of fun offers.

  • Includes 17-by0021cy laptop with AC adapter; 3-year TechLiveConnect subscription, software voucher
  • Windows 10 Home operating system
  • 1.6GHz eighth-generation Intel Core i5-8250U quad-core processor with 6MB cache, up to 3.4GHz with Turbo Boost Technology
  • 17.3" diagonal HD+ SVA WLED-backlit touchscreen display with 1600x900 resolution
  • 8GB DDR4 SDRAM
  • 16GB Intel Optane memory
  • 1TB 5400 RPM SATA hard drive
  • DVD+/-RW drive
  • 802.11b/g/n/ac Wi-Fi
  • Bluetooth 4.2 wireless technology
  • Intel UHD Graphics 620
  • HD audio with stereo speakers
  • TrueVision HD webcam with integrated digital microphone
  • Full-size island-style backlit keyboard with numeric keypad
  • Touchpad with multi-gesture support
  • 1-year Microsoft Office 365 Personal subscription
  • Three-cell lithium-ion battery
  • Multi-format memory card slot
  • Two USB 3.1 ports
  • USB 2.0 port
  • HDMI 1.4, ethernet ports
  • Headphone/mic combo jack
  • Measures approximately 16-1/4"W x 10-3/4"D x 1"H; weighs 5.71 lbs
  • UL listed adapter; 1-year Limited Manufacturer's Warranty; 2-yea

Delivery Date Estimate

Reviews & Community QA

HP 17" Touch Laptop Core i5 8GB RAM 1TB HDD w/ 16GB Optane, Tech & Office is rated 2.3 out of 5 by 10.
Rated 1 out of 5 by from Crap Extremely slow and no it is not my internet my five year old computer is way faster than this...unbelievable, will probably be sending it back!
Date published: 2018-12-11
Rated 4 out of 5 by from Black screen w/voice of Cortana & Office issue I purchased this computer to replace a Acer Laptop I've had for 10 years. First I love the 17" screen and the Rose Gold is absolutely beautiful! However, even though I plan to write a better review later after I've used the laptop for a while longer, I wanted to address a couple of issues that I ran into with the start up/set up. I received the computer approximately 3 days prior to plugging in the power and waited until I had received my post card Computer Productivity Suite 6 before even attempting to begin the process. My first problem was once the computer was plugged in and powered on I immediately heard Cortana speaking to help me get started but the screen remained black. I looked for a display button to see if maybe a contrast key might have been pressed but I was pretty much working blind. I googled HP to see if I could find a resolution and there weren't really clear instructions to assist other than do a hard rest. So I powered down the computer and restarted again same thing. I ended up doing this a total of 6 times until finally letting it sit for about 10 minutes and upon power up it worked. I would recommend being next to your router or having your key number for wireless network available as this is part of the set up process. It's been 10 years so I don't set up equipment real often. Problem #2: activation of Office 365 "My Office" I clicked to open the tile however, it wouldn't recognize the program for me. I called QVC and they were unable to answer technical questions so I was referred to tech support. Turns out you don't open the My Office Tile but the Word/Excel/Power Point/Note tiles, you will have to enter your email and password several times. I agree with another review that there was a very thick accent with tech support which seemed to frustrate both of us, however, we were able to resolve the issue. Tech Support also indicated there was a lot of clutter which they assisted in cleaning it up. I was surprised of all the clutter but the tech said it was normal. I haven't yet tired to activate the additional programs on the Computer Productivity Suite 6. As of right now I am going to utilize the laptop as my previous Acer to see if I am going to keep it. The graphics so far seem to be nice and I did like the speakers as there was no crackling and the voice speaking was very clear. It would be nice to have a little more information included with the set up of a new laptop, however, I see this must be standard but even a trouble shooting page would be nice. We'll see what happens.
Date published: 2018-12-07
Rated 3 out of 5 by from Not Happy one of the keys not working called HP support they want you to buy a support contract to help you. Now I get to pay for return shipping very disappointing.
Date published: 2018-12-02
Rated 1 out of 5 by from 11-24-18 Received on 11-30-18. Have not been able to get on WiFi to “register” computer. System shows connected, but internet would not come up. Was told the “3 year tech support” did not cover this issue, only hardware issues. Still had to pay for HP support.
Date published: 2018-12-02
Rated 1 out of 5 by from Back It Went I received mine and sent it back the people that you call to help told me that it's running slow because there's junk files in it I only opened it and didn't do anything else so I don't know how there were junk files in it it's also hard to find pcmover I couldn't even see the keyboard I had the rose gold and the keyboard is not clear I spent over 3 hours with tech support and I gave up like I said I couldn't even see the keyboard there was no contrast tech support is not knowledgeable and they speak with a heavy accent hard to understand.
Date published: 2018-12-01
Rated 1 out of 5 by from Terribly Slow This is a nice computer with good space but way to slow. It takes forever to start up and not good with internet going to send it back.
Date published: 2018-11-29
Rated 2 out of 5 by from Warranty issue The color on this computer is awful. The warranty started a month before I purchased the computer and getting Qvc to do anything is like pulling eye teeth.
Date published: 2018-11-29
Rated 5 out of 5 by from Great buy I have this computer for about a week.So far works great.It's super fast.Love the light up keyboard.
Date published: 2018-11-24
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