HP 17" Touch Laptop A9 8GB RAM 2TB HDD w/ Office 365

Rose Gold Glow Exclusive to QVC Until 01/31/19
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No matter where your travels take you, and no matter what winds up on your agenda, the HP 17-ca0006cy laptop ensures you're ready to handle it. Whether you're at the coffee shop, on vacation, or curled up on the couch, the massive 2TB hard drive allows you to access your most important files at a moment's notice, while a 1-year subscription to Microsoft Office 365 puts Excel, Word, PowerPoint, and more within reach. The seventh-generation AMD A9 dual-core processor capably handles work and play alike, and with a 17.3" diagonal touchscreen display, you'll breeze through your to-do list with brush of your fingertips. From HP.

Plus, you'll get a year of tech support and a year of Accidental Damage Protection!

  • Includes 17-ca0006cy laptop with AC adapter; 1-year TechConnect Live tech support and software voucher
  • Windows 10 Home operating system
  • 3.1GHz seventh-generation AMD A9-9425 dual-core processor with 1MB cache; up to 3.7GHz
  • 17.3" diagonal HD+ SVA BrightView WLED-backlit touchscreen display with 1600x900 resolution
  • 2TB 5400 RPM SATA hard drive
  • DVD+/-RW drive
  • Realtek RTL8821CE 802.11b/g/n/ac Wi-Fi
  • Bluetooth 4.2
  • AMD Radeon R5 graphics
  • HD audio with stereo speakers
  • HD TrueVision webcam with integrated digital microphone
  • Full-sized backlit keyboard with numeric keypad
  • Touchpad with multi-gesture support
  • 1-year Microsoft Office 365 Personal subscription
  • Three-cell lithium-ion battery
  • SD/SDHC/SDXC memory card slot
  • Two USB 3.1 ports
  • USB 2.0 port
  • HDMI, ethernet ports
  • Headphone/microphone combo jack
  • Kensington Mini security slot
  • Measures approximately 16-3/8"W x 10-3/4"D x 1"H, weighs 5.42 lbs
  • UL listed adapter; 1-year LMW; 1-year Accidental Damage Protection
  • Imported

Delivery Date Estimate

Reviews & Community QA

HP 17" Touch Laptop A9 8GB RAM 2TB HDD w/ Office 365 is rated 1.8 out of 5 by 17.
Rated 1 out of 5 by from Too Many Flaws Received my laptop late and when I tried to put a CD in for printing it fell apart!!! Grrrrr, now I can’t even get the CD out. I see there’s a lot of bad reviews. I will never buy a laptop online again!!
Date published: 2018-12-05
Rated 2 out of 5 by from Exceptionally Slow, Office NOT INCLUDED To begin with my computer arrived almost 2 weeks late. Also was shipped by REGULAR mail with no signature required, which is a complete nightmare especially around this time of year. When doing the initial set-up upon opening, it seemed Ok. As I tried to do simple functions on the internet, and upload photos it was SO SLOW. I have super high speed internet so I know that's not the issue. My last HP computer had an AMD processor in it, and lasted many years. Was never this slow right out of the box. The next issue was it was supposed to come with a years subscription to Office. It certainly doesn't. It comes with a trial version that is only good for several days then most of the functions are disabled. I contacted QVC about this. They directed me to MICROSOFT!!! This is not in fact a technical issue, this is an issue of which version was PRELOADED onto this computer. Looks like a free trial version to me but I cannot be sure. Then I asked for an activation code so I could get a FULL FREE VERSION because thats what I paid for. She said that would take 5 days to get me that, it has to go to someone else. The other software that is to be installed that they send you is a joke. It gives you lots of pop-ups and unnecessary extras that could cause malware or a virus. So I would not purchase this computer, Go with a better version. I liked the easy pay plan, but the speed of this processor is not up to par at all.
Date published: 2018-12-03
Rated 4 out of 5 by from Great Value My husband and I decided to go insane and go back to school at the same time, laptops seemed to be the easiest way to accomplish this and still keep our on the go lifestyles. He loves it, uses it daily. I bought the Rose Gold one, and it worked fine. I returned mine only because it was bulky and heavy for me. I ordered the 15" one instead, smaller, lighter weight and easier for me to handle. HP is quality and the laptop had great speed.
Date published: 2018-11-27
Rated 5 out of 5 by from Happy QVC buyer First time QVC buyer and purchased this laptop. I totally love it. It was easy to set up. (I'm no computer whiz either) Love the color. It runs very smooth. I'm really enjoying it.
Date published: 2018-11-17
Rated 1 out of 5 by from Too Slow and Heavy I was so excited to get this HP rose gold computer. First off, the shipment was delayed. When the computer finally arrived it was heavy. I am 69 years old and I don't need such a heavy laptop. Then to my disappointment the computer is extremely slow. The productivity Suite 5 is a waste of time. I have until the end of January to return this computer, and if I have any other issues it is going back.
Date published: 2018-11-16
Rated 1 out of 5 by from Terrible Experience with software and vendors! PCmover software included with purchase is a rip off. Installed program on both computers as instructed and transfer didn't go through. Called company and they charged me $99.99 (free software?) to complete the transfer. Transfer was still incorrect and no one tells you that you can't transfer word documents in word 2010 to a new computer with office 365 and have it work correctly. Have spent a total of 4-6 hours online with "free" one-year Tech Support and they couldn't figure out how to fix the problem. Just said that they did the best they could do and don't know how to fix it. I run a small business and I have 100s of word documents on my computer and I can't search them. Now I have to figure out how to get my information off the new computer in order to send it back. THIS IS RIDICULOUS!
Date published: 2018-11-14
Rated 1 out of 5 by from Ugh I had such great excitement about this product. It arrived later than estimated. It barely worked the first time I used it to set up. Each time after that, the blue death spiral was all I had on my screen. After 25 mins today I called HP customer service (had to call QVC to get tech support number), talked to someone who told me that I needed to turn the computer off for three hours before he could help me, put the computer back in the box and am returning it. I will stick to my four year old Dell and find a brick and mortar store next time.
Date published: 2018-11-11
Rated 1 out of 5 by from Horrible I am returning this computer. Not at all as demonstrated on tv. Veeeery slow and activating the Computer Productivity Suite 5 is impossible. When I follow the instructions on the card received, I land on a screen so full of ads that I have no idea where to go to avoid the booby traps. Tried to get promo support and that is equally baffling. Tried to call promo support and they don't wonk on weekends. What a horrible purchase!
Date published: 2018-11-10
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