Fresh Home Elements 35" Faux Leather Storage Bench w/ Lower Shelf

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Fresh Home Elements 35" Faux Leather Storage Bench w/ Lower Shelf is rated 2.4 out of 5 by 7.
Rated 2 out of 5 by from Wobbly. Material feels cheap and gross. Looks plain. Wobbles.
Date published: 2021-06-07
Rated 2 out of 5 by from Damaged Even though the box was intact there was damage to the legs. Unfortunately, I didn't open the box till I got to my daughters apartment and it was being put together. Very disappointed. Not worth the money spent not this.
Date published: 2021-06-04
Rated 2 out of 5 by from Not what was expecting Though I could keep the extra throws only one fits in the top. The lid is solid so it is usless. Not happy at all. Had to squeeze the other two on the shelf. So dissatisfied. Cost to much to send back.
Date published: 2021-05-28
Rated 1 out of 5 by from Cute but pure junk! KEEP YOUR BOX! I bought this bench about 3 months ago and loved it, but I was concerned because the legs would not secure to the rack when putting it together. I figured it should be okay because I used it as a decor piece in my home office. I kept a few my homeworx candles in the storage area and my dog used is as a seat occasionally. He's about 30 to 40lbs. The bench was wobbly the lock screws were not tight and all other screws kept coming loose. I called QVC and was told it must be shipped back. However I didn't have the box or any box big enough to return it. The QVC rep suggested I purchase a replacement bench and put the broken bench in the box to ship back. I did. Replacement bench came damaged!! Wooden legs/rack were chipped up. Checked legs that attached to bottom rack and they were wobbly too, so it wasn't just a single incident defect. (FYI). Long story short- Keep your box because when it breaks (not if it breaks) you will not be able to get a refund without returning it! Here is my long story if you care to read it. The first bench fell apart. Screws broke! I mean broke right in half Metal! Metal pieces holding leg to bench area came out of wood! I didnt see the point of paying to ship this back just to have it put in the trash, plus I didn't have the box. I called QVC and asked to speak to a supervison to see if I could send pictures vs mailing. I was told I didn't need to speak to a supervisor. I again explained I didn't have a box to send it back and asked if I could send pictures that's why I wanted to speak to a supervisor. I was told, "sorry it has to be sent back! QVC won't send you a box but if you find one we will email you a return label and schedule a pick up. Call back when you find a box..Again I asked to speak to a supervisor and was told, "okay but it will be hours before they attempt to call you back and if you miss the call you will have to start the process all over again." Guess what, she was right. A call came 4 hrs later and I missed it because I was working! What a pain! Such TERRIBLE customer service! Finally found a box and got both returned. No refund at this point, still waiting. Wish I would have taken pictures to post here.
Date published: 2021-05-20
Rated 5 out of 5 by from A Lovely Addition To My Living Room First of all, the bench’s packaging was perfection. The wooden parts were wrapped in a foam like material and inside of bench. The assembly is extremely straight forward: no areas of gray as to what goes where. It’s probably easier to have a second set of hands when putting bench on the legs, but I managed it just fine. It’s such a rich looking piece. I have a charging cord and two throws inside. I keep my tablet on the bottom where some may choose to put slippers or a pair of shoes. I normally don’t buy ivory in furniture pieces, but am so glad I did for this one. I think the price is fantastic! And, got it free shipping with four easy pays.I hope others who’ve purchased this are loving it as well. Oh, I also appreciate that the bottom of each foot has padding to prevent scratching the floor!!! Love this bench!
Date published: 2021-02-13
Rated 1 out of 5 by from Still waiting I received this bench did not have to open it the box had a big hole in it and the bench seat was torn. I wish the shipping was better. I sent it back a week ago and have not heard a thing from QVC.... This is not the first time that the communication is not what it should be.
Date published: 2021-02-10
Rated 4 out of 5 by from Very nice after assembled Love the look, shoe rack, storage area and slow closing hinge. Two recommendations. 1. Come fully assembled or provide a longer Allen wrench. Tightening the 4 screws closest to the corners was a challenge as the Allen wrench could only partially turn before hitting the side. 2. Provide a push open hinge , side handles, or something besides your hand to open the bench. I am afraid the cover will get damaged over time by wedging in fingers to pull up lid. Also, be sure to check for damage. The box was compressed a bit on the end as shown in the picture. We found a very small tear on the bottom front corner of the bench as also shown in a picture.. Fortunately, not very noticeable and I don’t think will cause any future problem because it is not where you sit.
Date published: 2021-02-04
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