Fresh Balsam Cross by Valerie Del. Week 12/5

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Fresh Balsam Cross by Valerie Delivery Week 12/7 is rated 3.9 out of 5 by 15.
Rated 5 out of 5 by from Pleased I order three of these every year fpr the graves of family members, I did the same this year. I ordered them in August. I had no problem. They came the week promised and they were just as beautiful as they are every year.
Date published: 2020-12-27
Rated 1 out of 5 by from Worse QVC order ever I have purchased from QVC for countless years. The experience of the two orders for the Fresh Balsam Cross by Valerie that were intended for Christmas presents and scheduled to deliver the week of 12/7, has been a nightmare. I placed my order for these in early November to thank someone for the special care they provided for an ailing parent, and have called several times to find out when the order was going to ship. The first customer service person said she didn't know and would pass it along to the buyer of the product. The second time I called QVC to find out what was going on said to wait a couple more days that the manufacturer was behind. The third time I called, I was told that there was a manufacturing problem and that it would ship within a few days. Now I find out in researching the tracking that it is due to get there AFTER Christmas. So upsetting!!!! I realize with COVID there have been delays, but after having to call several times to find out what was going on and now that it's late is just wrong.
Date published: 2020-12-18
Rated 1 out of 5 by from WARNING! Totally unhappy!! Ordered cross for a gift in July for delivery week of December 7. When that didn't happen the following week I called Customer Service. Was told it had not even been "picked" let alone shipped. I opted to cancel the order. I was assured that it was cancelled and I would not be charged. The next day I received notice that it had been shipped for delivery about January 5th and that I was charged. So I called Customer Service. Agent was RUDE to the point of NASTY!!!!! She made NO attempt to help in any way. Said gift receiver would have to return the box (which of course would be a garbage box of dried up needles at that point!!) She tried to hang up on me but I stopped her. When I asked to speak with a supervisor, I was told NO that I could not do that. She wanted to argue with me as to why I wanted to talk to a supervisor. In the end she said that she would give my number to a supervisor and they would call me within 4 hours. Of course no one ever called!! TOTALLY UNHAPPY & DISAPPOINTED!!!!!!!! (Formally VERY good customer of over 30 years!!!!!)
Date published: 2020-12-16
Rated 1 out of 5 by from Not delivered in time I ordered this back in august to be delived the week of December 7th and it's now December 12th and it has not even shipped. I ordered this to put on my parents grave. So now im am left without a wreath(cross) to take to the grave. Not happy with qvc or Valerie. You make promises that you can't deliver. Will not order this ever again. I had same issue with Thanksgiving wreaths not shipped in time. Very disappointed.
Date published: 2020-12-12
Rated 5 out of 5 by from Exceptional Piece! I ordered two of these and despite horrific issues in delivery shall order them again next year. These were to be delivered the week of 12/3. I began to call concerning their whereabouts on 12/7. After three calls to customer service with no response I found it necessary to call Valerie Parr Hill' s office in New Jersey. I spoke to Elizabeth who had an answer and was successful in getting them shipped on 12/12. I do wish that QVC would stop the process of handing items over to the USPS from UPS midway in the shipping process. Fresh balsam products should be treated as perishable and fragile. They dry up if allowed to lie around in the heat for extended periods of time and yellow. Mine were fortunately in good shape since the trip from Maine to Massachusetts is short. I was so very impressed with their fullness and size, freshness of the greens, and no needles on the bottom of the box. The red bow is large, velvet, and wired. It needed only a bit of tweaking and retains its shape. Armed with my cutting pliers and floral wire I was able to attach these to the grave stones by adapting wreath hangars. They are a beautiful presence and so different and striking. Fortunately this will be lovely on Friday 12/21 when my father in law is laid to rest. I know that he will be very happy looking down on Valerie's cross in all its glory sending holiday wishes to all at his graveside service. Thank you Val and Elizabeth and Merry Christmas!
Date published: 2018-12-20
Rated 5 out of 5 by from Great Value We have bought these for many years to put on our son's grave. We usually place it on the grave the first week in December. We don't take it off until the first week in January. It is still green, and in great shape after all the weather it has been through. We look forward to getting each year. This is so much better than flowers. I am surprised we are usually the only ones who have this great item honoring our son.
Date published: 2018-08-29
Date published: 2017-12-08
Rated 5 out of 5 by from annual purchases! We have enjoyed buying Valerie's balsam Fir Crosses and wreaths for several years now. Throughout the year, my wife and I place Valerie's seasonal wreaths on our front door and then a fresh balsam during the holidays. The crosses are placed in the cemeteries where our parents are buried. When they arrive, sealed in plastic bags inside the boxes, they are so fresh and smell wonderful. We immediately spray them with water to keep them moist until we are able to deliver them to the cemeteries- one is almost 60 miles from our home. They are secured to the ground with tent pegs - and we have never lost one - in spite of occasional snow and strong winds. They have always lasted from early December well into the new year. We will continue to buy these crosses and wreaths as long as Valerie provides them. Valerie, thank you for all the hard work, great ideas at reasonable prices.
Date published: 2017-08-11
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