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We want to keep the return process as easy as possible! You can return as many—or as few—of the items that arrived together in one box with the one return label you received, and you'll only be charged for one return label fee. If you need to return items from different shipments at one time, you can use one box and one return label as well. If you misplaced the original return label, you can simply print another one from Order Status on QVC.com.
If for any reason you're not satisfied, our return policy allows you to send back returns-eligible merchandise within 30 days of the date you received the package for an exchange or a refund of the purchase price, minus the shipping & handling and Q Return Label fee. If an item is returned due to defect, QVC was in error, or request for exchange/replacement, QVC will refund the shipping & handling and will not deduct the Q Return Label fee.
Simply follow the return instructions on the pack slip that's included with your shipment. You may also contact Customer Service at 888-345-5788. Returning one shipment won't cancel your entire Auto-Delivery plan; you'll continue to receive future shipments according to the shipment schedule for your product. If you choose to make two consecutive returns for refunds in your Auto-Delivery plan but still wish to remain enrolled in the plan, please contact Customer Service to arrange for future deliveries. Otherwise, QVC will automatically cancel your Auto-Delivery plan. Please contact Customer Service before returning perishable items such as food or plants.
To return your item, make sure it's in a box/packaging and contact QVC. QVC does not provide boxes or packaging for returns.
We do our best to ensure all of our products arrive to you in perfect condition. If your in-home or doorway delivery item arrives damaged, please contact QVC immediately and we'll make sure your issue is resolved. If you notice damage at the time of delivery, please make note of the damage on the delivery paperwork, or you may refuse the shipment. If you've already accepted delivery, please contact QVC for assistance.
There are three ways you can access information about your return:
Returns couldn't be simpler! If your Q Return Label says "Parcel Return Service" in the center of the label, your package is eligible for a return pickup through the US Postal Service. This means your postal carrier will pick up your package at no additional cost. You don't even need to be home at the time of the pickup. The Q Return Label fee will be deducted from your return refund.
To schedule a USPS pickup for your return, follow the below steps:
No worries! You don't need to call QVC. If you receive a defective item, or we sent you the wrong one, you may return the product within 30 days using the Q Return Label. On the return form, select "Replaced with same item" or "Exchanged for same item in a new size or color" and we'll correct the issue. When we receive the return, we'll refund the shipping & handling paid and not deduct for the Q Return Label.
If you're not satisfied with your purchase for any reason, our return policy allows you to send back returns-eligible merchandise within 30 days of the date you received the package for an exchange. Simply use the Q Return Label within 30 days of receipt to return your item for a free replacement of the same item in a different color or size. If your request for an exchange results in any additional merchandise or shipping costs, and you paid by credit card, your credit card will be charged for those additional costs. Payment methods other than a credit card may result in an order cancellation & a refund may be issued. If the requested exchange is no longer available, including items on waitlist and advance order, QVC will issue a refund and not deduct the Q Return Label fee.
A Q Return Label is a special bar-coded label that's affixed to your order's pack slip and can be used to return the majority of items back to QVC.
Using this label gives you the convenience of sending back an item without having to insure your package and without having to wait in line at the Post Office or a Shipping Center to purchase return shipping. The Q Return Label contains all the information about your order so that return shipping fees are deducted from your refund. For returns due to QVC error, item defect(s), or request for exchange/replacement, there's no charge for use of the Q Return Label. For returns, credits to a credit card will be immediately applied upon processing, but may not appear on your statement for one to two billing cycles.
Q Return Label fees are deducted from your refund and are based on the original weight of your item in its original packaging. Q Return Label costs are subject to change at any time, without prior notification. Restrictions and limitations may apply.
|0 to 5 lbs||$6.95|
|5.01 to 10 lbs||$8.95|
|10.01 to 150 lbs||$10.95|
Yes, when you use a Q Return Label:
If you choose to return your item through a carrier of your choice, you'll need to check with the carrier about the tracking options available.
If you lost your pack slip/Q Return Label, or your pack slip doesn't provide a Q Return Label, you can easily print one on QVC.com. Just go to Order Status and click on the Order Number of the item you'd like to return or exchange. Then, click on the Print Return Label link in the lower right-hand corner of your screen. In three simple steps, you'll have your return label. Here's what you do:
Step 1: Choose a return method and click Continue.
Step 2: Complete the Q Return Label information and click Continue.
Step 3: Click on the Print Return Label button, and follow the instructions for returning the item.
2200 TV Road
Florence, SC 29501
Beauty, Apparel & Accessories (such as shoes and handbags)
1000 Stony Battery Road
Lancaster, PA 17601
Hard Goods (such as home, electronics & kitchen products)
100 QVC Boulevard
Rocky Mount, NC 27815