Elemis Pro-Collagen Cleansing Balm & Overnight Matrix 2-pc Set

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Elemis Pro-Collagen Cleansing Balm & Overnight Matrix 2-pc Set is rated 1.5 out of 5 by 2.
Rated 1 out of 5 by from Poor Client Experience/Product came 1/3 empty Was very excited to see this deal! It’s a great bundle price however, I received the balm 1/3 EMPTY. It was visibly empty and I know this is not common as I’ve purchased this product before. Reached out to customer care to see if they could help & Sharlynn told me in order to get an exchange I had to return both items in the bundle and wait for them to send me new ones. I waited quite some time for the items and wanted to begin using them ASAP. A little discouraging that they would not attempt to rectify the issue by just sending a new cleansing balm or asking me to just send the balm back. They have to throw the defective product away anyways so it’s counter productive to have me send it back and make me wait another 7-14 days for another set. Just a little disappointing. Makes me skeptical about shopping QVC again
Date published: 2020-10-21
Rated 2 out of 5 by from Old product with no packaging I was sent old product, made in 2019. We are in October 2020. I checked the batch codes online. The balm looks to be half full. No packaging was sent, just the jars. Contemplating whether I should try it out or send it back. I don’t recommend. Spend the money and get fresh product with the proper packaging.
Date published: 2020-10-13
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