Duraflame 36" Shiplap Infrared Fireplace Heater & Remote

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Reviews & Community QA

Duraflame 36" Shiplap Infrared Fireplace Heater & Remote is rated 3.8 out of 5 by 16.
Rated 1 out of 5 by from Never Got It! The wrong fireplace was delivered! I ordered Mahogany, and Belmont Oak was sent and delivered to me! I never opened the HUGE BOX because Belmont Oak was written in HUGE all over the outer box! Then I immefiately called QVC CS, and was told that the correct one would be sent immediately and delivered by Feb. 15th by UPS. The Belmont Oak was picked up by UPS same day on Feb. 11th! Tracking for correct Mahogany stated 2 Day Delivery! Feb. 17th, Mahogany never came to me! Then suddenly on Feb. 17th, Mahogany Tracking disappeared, and was listed as returned, and Belmont Oak still says DELIVERED on Feb. 11th! I never got the Mahogany, it was never delivered to me! I have no Fireplace!
Date published: 2021-02-17
Rated 5 out of 5 by from Loved it Came packaged very well. Took out of the box plugged it in and “love it” We have it in the basement and warms it up quite a bit. Very pleased with this purchase!
Date published: 2021-01-18
Rated 1 out of 5 by from Fireplace Heater Defective Heater! Settings continuously flashed and finally the fireplace smelled hot, like our house was burning. Glad we had plugged into a GFI outlet. And the outlet is new and installed by our son in law, who owns his own company ( master electrician), so not the problem. We own 6 other Duraflame fireplaces including the glass surround one that is beautiful and works great. Pretty if you want to use to look at. Charged to ship back, even though I was told I would not be by customer service.
Date published: 2021-01-01
Rated 3 out of 5 by from Cute but poor quality & packing It was packed in sheets of Styrofoam im still cleaning out from the floors and frame. Some even chunked off and flew in the heat grates. Poorly constructed, there were 3 to 4 loose screws that fall out. You can't find a place for them, including a chunk of the mantle veneer that came off with one from the interior underneath. I had this same problem with this brands colored metal heater I bought first when I flipped it over to put the cheap plastic legs on 4 screws fell out of it. Worrisome they just won't collapse to more you move.
Date published: 2020-12-19
Rated 5 out of 5 by from Great. wonderfullllll fireplace Love it..beautifulllllll and works great..OH MY ,,THE PACKING WAS THE BEST I HAVE EVER SEEN. I have purchased others but this one is the one I like the best..I got the white shiplapped with oak trim..beautifulllllllllllll..I was shocked. just the right height also. tks
Date published: 2020-12-15
Rated 1 out of 5 by from Shipping issues This unit arrived broken. The box looked like it went thru a vice. QVC sent replacement but now I am having difficulty getting the broken one returned.
Date published: 2020-12-15
Rated 3 out of 5 by from Nice but not great... This is a pretty piece and it's definitely solid and very heavy. It arrived with the box pretty beat up so I was concerned, but thankfully only one piece of the hardware and screws had come loose which was an easy fix, with all the packaging and the weight it would have been a nightmare to ship back. There were no straps or handles on the box which made handling very difficult. The color was darker than anticipated and I probably chose wrong, but that's on me. The flame effects are not very realistic at all, and the heater being on top is just ugly and unsightly, I much prefer it on the bottom, it takes away from the look of the unit when the heater is on. The power cord is black so unless you are fortunate enough to have a plug directly in back of where you place it, it's an eyesore stretching it to the outlet, should be white or ivory. Also, for the price it also would be nice if it had the crackle sound effects.
Date published: 2020-12-10
Rated 2 out of 5 by from Arrived damaged Corner busted, frame broken, long return process! Was Christmas gift
Date published: 2020-12-05
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