E290298

Canon EOS 5D Mark IV EF Camera w/ 24-70mm IS USM Kit

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Reviews & Community QA

Canon EOS 5D Mark IV EF Camera w/ 24-70mm IS USM Kit is rated 1.0 out of 5 by 2.
Rated 1 out of 5 by from Dead on Arrvial Camera gives error code - Called Canon - they said to send it back to Canon will take 4-6 weeks to repair, have to pay for shipping both ways. I did not take a single picture! Could not get a hold of QVC rep and had to pay for return shipment PLUS $5,000 of insurance. Meanwhile, I wait for my refund. Would have liked a replacement, but not worth the wait.
Date published: 2020-04-27
Rated 1 out of 5 by from QVC sent me a used device with scratches & damages Here is a link to my full complaint with 10+ pictures attached. https://community.qvc.com/t5/Customer-Care/QVC-Sent-Used-Device-When-I-Ordered-A-Brand-New-Camera/td-p/5609985 Just opened my order about 15 minutes ago only to be extremely disappointed. I ordered a Canon 5D Mark IV camera on 6 easy payments for a total of a little over $4,500 with expedited 2 day shipping. When I opened the box and looked at the device there were scratches and nicks on all 4 bottom corners, dust/dirt all in the cracks of the device, the camera strap mounts were discolored and scratched, the flash mount is scratched and discolored, the internal lens mechanism had a clear looking film on it as if some type of liquid had gotten inside of it, and to top it all of there was DRY FOOD on the bottom of the camera by the serial number!!! I understand some items are not handled by QVC and they hire third parties but this is horrible.. My grandad was always a huge fan of QVC when he bought coins and my Mother used QVC all the time when I grew up so I honestly never thought something like this would happen. I'm going through the process of returning the device and I obviously would like a brand new one but I'm not even sure if the third party company is trustworthy or even has these cameras brand new. I'd like to hope it was an honest mistake but we will see. The quality of this camera isn't even open box quality.. this is 100% used. Sand, dirt, scratches, water stain on the most important internal part of the camera... Not sure how the distributor had the courage to even send this to a customer.
Date published: 2019-07-25
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