H212739

7' Glistening Pine Incandescent Slim Tree by Valerie

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7' Glistening Pine Incandescent Slim Tree by Valerie is rated 4.1 out of 5 by 170.
Rated 1 out of 5 by from Poor customer service I purchased this tree in 2018. This is a gorgeous tree. I love it, but when I put it up in 2020 some of the lights did not come on. I contacted qvc and they told me there was no warranty and to try calling the national tree company. I called them and they told me the same thing...no warranty and if I wanted it repaired I would have to pay to ship the pieces back (2 out of 3 sections) and would have to pay for repairs. Qvc and the tree company were no help. A tree should last more than 2 seasons. This is horrible customer service. I realize this item is not available but I wanted to warn buyers to be aware of the warranty. I'm not sure if Valerie reads these reviews but if she does I would hope she would look into the matter.
Date published: 2021-01-09
Rated 2 out of 5 by from Valerie Christmas tree I am so very disappointed. This is a gorgeous tree and the perfect size We used this tree for 2 Christmas seasons. 2018 and 2019, in 2020 the three rows of middle lights stopped working. For the amount of money we paid I expected to get 5 seasons out of this tree. This is the second Valerie item that was pricy and failed. I am shocked that QVC continues to offer her products. I am not the only one to complain about the failure of the lights on this otherwise beautiful tree. I will NEVER purchase another one of her items. She should be held accountable. This was a huge disappointment'
Date published: 2021-01-06
Rated 5 out of 5 by from BEAUTIFUL TREE It’s very disappointing to see so many reviews where the lights have stopped working on this tree. I just purchased this tree this year along with the revolving tree stand. I have gotten so many compliments on it & I Hope the lights continue to work. The tree is absolutely beautiful & I love it. I’m keeping my fingers crossed.
Date published: 2020-12-25
Rated 3 out of 5 by from Lights Not Working I purchased this tree 10/2018. Working great until this year. The bottom 2 tiers of lights are not working. My tree has a 5 year warranty, however, I cannot get a correct phone number to contact company. QVC Customer Service gave me a number to National Tree Company. They said they were not the manufacturer. Does anyone have another number? Thank you.
Date published: 2020-12-15
Rated 1 out of 5 by from Light failure after one season I purchased this tree last year in October 2019, put it up in late November and loved the look. Although there was a very good amount of shedding with the flocking and an unattractive odor, the look was gorgeous so I kept it. This year, I put it up a week or so ago and an entire section of lights didn't work. I checked each light connection to ensure the connectivity, but nothing made a difference. I contacted Valerie Parr Hill via her FaceBook page. She inboxed me and basically said that because the tree was over a year old, there was nothing she could do. Not sure who answers for her, but they signed the message with, "Blessings, Valerie" it made me chuckle to think, you did nothing in terms of customer service, and you end your message with "blessings." I fell 1 month short of the 1 year warranty, lesson learned, never buy a tree in October that has a 1 year warranty. Prior to contacting the Valerie FB page, I called QVC, they referred me to the manufacturer who said they would send me a strand of lights. They said in January, I could send the tree to them for repair at my expense, but that was all. While any product can fail, it's the customer service that makes the difference. QVC did what they could do and I am always thrilled with the customer service I receive here. Valerie, you fell very short in your customer service. Sad and unfortunate.
Date published: 2020-11-23
Rated 3 out of 5 by from Expensive tree I am disabled. This tree is perfect and beautiful in size but my second year the lights are blown. I would expect after 5 or so years but not so soon. It’s a real trouble to fix as I’m single and disabled. Ugh.
Date published: 2020-11-14
Rated 3 out of 5 by from WARNING......PLEASE READ!!!! LIGHTS I purchased the 9' tree and put it together in the garage. I'm glad I did and did not wait until closer to Christmas. The second section only had half the lights working. I checked to see if there were any missing bulbs. There were none. I am unable to have a replacement sent as there are no longer any 9' trees left. I only wanted the 9'. I also purchased the revolving tree stand to go with it. Please check your trees to make sure the lights work. I'd hate for you to be disappointed close to Christmas and have to go find another tree.
Date published: 2020-08-17
Rated 5 out of 5 by from Exceptional! I haven't had a new tree in nearly 25 years. This is the best artificial tree that is perfect for my space. Love the slim design and there's just enough sparkle on the branches and pinecones. So happy with incandesent lights. I may keep this up all year! Can't wait for the revolving tree base to arrive!
Date published: 2020-08-08
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