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Q: Why doesn't my Bluetooth work?
A: Not all cell phones are compatible, and not all features are available on all handsets. Unfortunately, Magellan cannot work with cell phones equally, as each manufacturer implements Bluetooth differently. Check the Bluetooth compatibility cell phone support list for your phone model.
Once you verify your cell phone is Bluetooth-compatible, follow these simple instructions to pair your cell phone:
Q: Why is my map download taking hours to update?
A: This is a function of Internet connection. The map is a very large file (2GB). The download on a quick Internet connection can be as fast as 90 seconds. The most common time to load is 33 minutes at 1MB/second. However, it can take up to 9 hours if you are using a dial-up connection. Download times vary based on your available Internet connection speed and computer performance. Even a fast Internet connection can become congested during peak Internet usage periods.
In the case where you are experiencing a long map download time, you may disconnect your GPS navigator once the download has started. This is required because the GPS navigator battery lasts about 2 hours. Once the download has finished, plug your GPS navigator back into the computer and follow the instructions for map download. In this manner, you can let the map download overnight while the Internet usage is at its lowest.
Q: How do I interface my GPS unit with a Macintosh computer?
A: Content Manager is Macintosh-compatible and works the same as with a PC. You are able to complete your registration, download software updates, activate map upgrades, share your address book, and more. The Macintosh system requirements are listed below:
Please ensure you have the latest software installed in your Magellan product and you are using Content Manager when trying to connect the device to your computer. You can download Content Manager at the following url: www.magellangps.com/contentmanager.
Transform your device to being Macintosh-compatible without the use of a PC by following these simple steps:
Q: Why are some POIs missing? How about a missing address?
A: Points of interest (POIs) are a critical component to making a map useful. These include restaurants, grocery stores, beaches, and anywhere else a GPS user might want to go. If you are having trouble finding a certain location in the GPS search list, check the exact spelling of the name. For example, In-N-Out Burger will be found if searching for "In N Out Burger" or "In-N-Out Burger," but not "In-And-Out Burger." If that does not find the location, try a search through the category section under the POI icon from the main menu.
Should these attempts still not turn up the desired destination, then there is a chance that it is not entered into the mapping database. In this case, the next step is to directly notify the mapping company of the oversight. Entire companies are built around providing a digital map with the most accurate road system and POIs. Magellan uses a leader in the digital map provider field, Tele Atlas. Tele Atlas has the highest standards of data collection, which is why Magellan chose to partner with them.
Tele Atlas employees fleets of people who are constantly verifying the POI database. With 7 million POIs to manage, the job is huge. There are times when certain landmarks or stores are missed. On rare occasions, even something as huge as a mega-grocery store that has been around for 5 years can slip by undetected.
You can help by notifying Tele Atlas directly through a special web portal set up to allow users of Tele Atlas maps to improve the experience for everyone. If you come across a POI or an address that is not in the database, use the link below to let them know. Your change will then be included in all manufacturers' devices that use Tele Atlas maps.
If you would rather report it to Magellan, we will forward your experience to Teleatlas. You may use this link:
Q: My GPS unit froze. What can I do?
A: Your RoadMate is a small computer with a touchscreen, and just like a desk computer, it may experience situations where a reset is required. If you encounter a situation where the screen "freezes," then a system reset is appropriate. To do this, find the on/off slider switch on the top of the unit, slide to the left, and hold for 10 seconds. The unit will shut down and the next time you turn it on, the unit will be refreshed.
Q: My GPS navigator is responding slowly to my button presses. What can I do?
A: In some instances you may experience a small lag in the touchscreen response time. This could be due to a couple of possible situations. The most likely situation is that the GPS is trying to perform many tasks at once, such as obtaining a GPS fix, switching menu screens, or searching the database.
Occasionally, the unit needs to be shut down to clear its cache memory. This simple reset will start the unit fresh again. You can reset your device by pushing and holding the power slide to the left for 10 seconds.
Q: My GPS unit seems to be "confused" as to where I am. What should I do?
A: Factors limiting the accuracy of GPS include (but not limited to) atmospheric distortion and multi-path. Increased atmospheric distortion can be caused by periods of high solar flux/activity. Multi-path is receiving the same satellite signal twice—one being the true signal and the other being the signal reflected from a building or a cliff. This situation should correct itself once the interference has been removed.
Q: The route presented to me is not the best route. How do I fix this?
A: Magellan engineers have constructed a very complex routing algorithm that performs great in most cases. The first thing many people do with their GPS is to test it in an area where they know the best route. If your GPS does not give you the route you expect, then verify that the route given is truly longer or slower with the posted speed limits. Usually, the GPS algorithm does what it does best—crunch the numbers to the fastest or shortest route. But there are always cases where the general purpose algorithm designed to work over all of North America misses the best route in certain areas. If you have a case where you are sure you have a faster or shorter route than your Magellan gives you, please share it with us. Our engineers are passionate about their algorithm and will do some tweaks if a condition arises where it could be better. If you have that better route, please let us know via the following link: http://www.magellangps.com/s.nl/sc.56/category.43975/.f.
Q: Why isn't my map and vehicle icon moving?
A: You may need to perform a full shutdown and restart of the unit. Please slide the power switch and hold for 10 seconds. Your device will shut itself down. Once the shutdown has completed, turn the device back on. This process should resolve your issue.
Information provided by Magellan.