Handbag Chick Help

I love Handbag Chick, but why do you only show one bag at a time?

Our handbags are so fabulous that we think each deserves your undivided attention. That way, you have the freedom to focus on all the little details that make each handbag special. But don't take too lingering a look. Once we move on to our next great deal, you may never see that other bag again. So, if you see something you like, grab it!

How many handbags do you sell each day?

It's hard to give an exact number since it varies day-to-day. It could reach as many as 50 items daily.

What brands do you sell?

We feature items from many different brands, including some of the most popular names in the business. And since they're always changing, it's best to check back throughout the day.

How are you able to provide such terrific deals on Handbag Chick?

That's our little secret. You know what they say about letting the cat out of the bag...

How do I know when new products are launching?

That's as easy as signing up for our Yahoo widgets. To get started, click here.

What is Handbag Chick's return policy?

Since all purchases and returns at Handbag Chick are handled by QVC, we honor the same return policy. You can return any item for any reason within 30 days of receipt for a refund of the purchase price.

QVC wants you to be completely satisfied with your purchase. If for any reason you're not, send it back within 30 days of receipt for exchange or full refund of the purchase price, less applicable Q Return Label fee. Purchases from QVC and use of QVC services are subject to our General Terms and Conditions of Use, which can be found on QVC.com along with our Privacy Statement, or call Customer Service for more information.

How do I return an item?

It's pretty straightforward.

1. 1. Follow the return instructions on the pack slip that came with your product. Complete, detach & enclose this return form with your item. Please be sure to fill in all information, including the reason for your return and if you'd like to receive an exchange or refund. Please do not attach the return slip to the item.
2. 2. Repack all contents in the original packaging. Please do not mix jewelry and non-jewelry items. Important: some items consist of several parts or pieces. Always return the entire item or set for a replacement or refund.
3. 3. Cover/remove all original shipping labels on the box or package.
4. 4. Keep the pack slip order information until your return is processed.
5. 5. Choose a return method:
   1. Option A: Use the Q Return Label you can print from your order in Order Status. – Insurance is not necessary – it's included with the label charges. Affix the Q Return Label to the package. Put it in any U.S. mailbox, give it to the postal carrier, or take to a Post Office. Charges for the Q Return Label appear right on the label. Your return fee is deducted from your refund, or in the event of exchange, charged to the credit card used for the original order, or for check orders deducted from merchandise credit. If return is due to QVC error, there's no charge for use of Q Return Label.
   2. Option B: Use a Carrier of your choice – Use return address label provided on packslip and take the packaged item with your return form enclosed to any shipper. Insure the item for full value of the merchandise being returned.

For returns, credit to a credit card will be applied upon processing, but may not appear on your statement for one to two billing cycles.

What's a Q Return Label?

A Q Return Label can be used to return the majority of items back to QVC. You can easily print one — right here on QVC.com! Just click on Order Status and in three simple steps, you'll have your return label. Here's what you do:

If you notice your pack slip doesn't provide a Q Return Label, you can easily print one ­-- right here on QVC.com! Just click on Order Status and in three simple steps, you'll have your return label. Here's what you do:

• 1. Click the return label link to fill out the online return form. Be sure to specify why you're returning the product, and if it's an exchange or refund.
• 2. Next, you'll see the amount that will automatically be deducted from your refund.
• 3. Print your return label, and follow the instructions for returning the item.

Using this label gives you the convenience of sending back an item without having to insure your package and without having to wait in line at the Post Office or a Shipping Center to purchase return shipping. This special bar-coded label contains all the information about your order so that return shipping fees are deducted from your refund. Or in the event of exchange, the return fees are charged to the credit card used for the original order, or deducted from merchandise credit for check orders. If the return is due to QVC error, there's no charge for use of Q Return Label. For returns, credits to a credit card will be immediately applied upon processing, but may not appear on your statement for one to two billing cycles.

And don't worry — if you happen to misplace your label, you can print another one!

If I misplaced my pack slip/return label, what should I do?

No problem! If you would like to use the Q Return Label, just click in Order Status and in three simple steps, you'll have your return label.

If you would like to use your own return shipping carrier, print out and use our handy QVC Return Form, and follow the directions below...

1. 1. Repack the item in the original packing materials and box. Please do not mix jewelry and non-jewelry items. Important: some items consist of several parts or pieces. Always return the entire item or set for a replacement or refund.
2. 2. Print out and complete the online QVC Return Form, and enclose with your return. Please be sure to fill in all information, including the reason for your return and if you'd like to receive an exchange or refund. Please do not attach the Q Return Form to the item.
3. 3. Make a copy of the QVC Return Form for your records.
4. 4. Ship the package insured and prepaid, via U.S. Mail or UPS, to the address below. Be sure to cover the original shipping address on the original box. Save your shipping receipt until you receive your refund or replacement.
5. 5. Credits to a credit card will be immediately applied upon processing, but may not appear on your statement for one to two billing cycles.

Return Address:
QVC, Inc.
Returns Department
1000 Stony Battery Road
Lancaster, PA 17699

Can I track my return?

Yes, when you use a Q Return label.

• 1. Track your return on Order Status.
• 2. Your Q Return Label has its own assigned tracking number.
• 3. Just click on the order number to see the assigned return tracking number. Click the number to track the status of your return.

If you choose to return your item through a carrier of your choice, you'll need to check with the carrier about tracking options available.

How can I check on a return?

There are four ways you can access information about your return:

• Via the Internet, use QVC's online Order Status.
• Via phone, call QVC's Automated/Live Customer Service (1-800-367-9444)
  See our handy one page printout of the Automated Customer Service menu.
• Via phone, speak with a Customer Service Representative trained in online shopping (1-888-345-5788)

How do I check my order status?

Click on "Where's My Bag" in the masthead. Since your orders are processed by QVC, you'll be taken to QVC's "Order Status" page.

How do I update my account?

Click here to go to QVC's My Account page to update your Handbag Chick info.

How do I contact Handbag Chick for customer service?

Since Handbag Chick is powered by QVC, follow this link to QVC's "Customer Service" page.