QVC : Customer Service : FAQs – Ordering

Frequently Asked Questions – Ordering

More FAQs

How do I order merchandise?

Our fast, convenient ordering process takes only a couple of minutes to complete. Order from QVC 24 hours a day through QVC.com, Automated Ordering, Mobile Services, or a Customer Representative.

QVC.com

Virtually every item you see on QVC TV can be viewed and purchased online at www.QVC.com. QVC.com also offers thousands of items that are not presented on air. Ordering just takes a few clicks of the mouse. Simply find the item you want, view key features on the Product Detail page, and click the "Add to Cart" button. Once you've completed your shopping, click the "Checkout" button.

Automated Ordering

Automated ordering is a fast and easy way to order the current on-air item, the Today's Special Value®, or a known item number. You can also check item availability and pricing. Just call 1-800-345-1212 and helpful prompts will guide you through the step-by-step ordering process. Click here to view all of our self-service options.

QVC Mobile Services

Shop the Q everywhere you go and never miss a beat! Download the QVC app for your iPad™, iPhone®, BlackBerry®, or Android™, or create customized mobile alerts to take advantage of the latest promotions and offers. You can even sign up for text ordering, which makes shopping as easy as texting a friend. To find more information, visit our QVC Everywhere page.

Customer Representative

We have thousands of friendly, knowledgeable representatives ready to take your call. When you wish to speak with a representative to place your order, call 1-800-345-1515.

Note: to place an order, you will need your email address or QVC Customer Number and PIN. If you need to obtain a QVC Customer Number and PIN, you can sign up immediately online.

Return to top

Do I need a different QVC Customer Number to order online?

No. A different QVC Customer Number is not required to order online.

Return to top

What if I forgot my PIN and/or QVC Customer Number?

For your convenience, QVC offers a "Forgot Your PIN?" feature that enables you to obtain your PIN (Personal Identification Number) within minutes by simply entering the registered email address that appears on your QVC customer account.

You can also get your QVC Customer Number by calling Customer Service at 1-888-345-5788. When you call, be sure to have your name, complete billing address, and phone number handy, so we can quickly find your account information.

Return to top

How do I use my Shopping Cart?

You can use one Shopping Cart to order multiple items at a time. When you see something you like, simply add that item to your Shopping Cart and keep shopping. Each subsequent item is added to the bottom of the Shopping Cart list. If your Shopping Cart remains idle for the next 60 minutes, the items in the Shopping Cart will be cleared and added to a Shopping List, where they will remain for 90 days. You can view items on your Shopping List by clicking on the Cart icon in the top right-hand corner of any page on QVC.com. Inventory will not be secured until you add the item to your cart. When you go through Checkout, you'll see the total purchase price for all the items in your Shopping Cart. Each individual purchase is also listed. When you click on "Submit Order," you will have ordered all the items in the Shopping Cart with just one click.

Note: During the Checkout process, you may revise or cancel your order. No order will be placed until you click the "Submit Order" button.

Return to top

What is Speed Buy®?

Speed Buy is the fastest way to order on QVC.com. Once you have started Speed Buy on your computer, you can simply click the "Speed Buy" action button on any item — or on your completed Shopping Cart. Then all you need to do is enter your email address or QVC Customer Number and PIN, and you're DONE!

NOTE: With Speed Buy, your order will be billed to the last credit card you used and will be shipped to the address you previously provided as your Bill–To Address and/or permanent Ship–To Address. (If you have used Speed Buy before and have used our Address Book feature, you will be able to send your order to another address already in your Address Book by selecting the "Review My Order" button. Once you do this, however, you will no longer be in the Speed Buy feature.)

Return to top

What is the difference between Speed Buy® and standard Checkout?

Speed Buy uses the current data on your account — name, bill-to address, and QCard® account or last payment method. Your item will be shipped to your bill-to address and/or permanent ship-to address on file via Standard Shipping, and QVC will charge the last credit card you used to make a purchase.

Note: If you've used Speed Buy before and have used our Address Book feature, you'll be able to send your order to another address already in your Address Book by selecting the "Review My Order" button. Once you do this, however, you will no longer be in the Speed Buy feature.

Standard Check-Out allows you to alter the ship-to/bill-to name and address, payment method, and shipping preference.

Return to top

Does QVC accept debit cards?

QVC accepts all debit cards that display the MasterCard or Visa logo.

Return to top

What is a QCard®?

A QCard is a credit card issued exclusively to registered QVC shoppers. It's the quickest and easiest way to shop QVC, QVC outlet stores, and QVC.com and offers a single line of credit. Also, a QCard speeds up order processing, since your information is already stored on the system. Apply for a QCard now!

Return to top

How do I check my order status?

Check the status of your order online or by phone:

Online: Click "Customer Service" located in the top right-hand corner on any QVC.com page. Under Self-Service, click "Order Status." There, you can review current and past orders and returns with QVC. Also, depending on how far along your order is in the shipping process, you may be able to change the ship-to address, payment method, and/or shipping method. You may also be able to cancel your order.

By phone: Call the automated/live Customer Service line at 1-800-367-9444, or speak with a Customer Service Representative at 1-888-345-5788.

Return to top

How do I check my Order History?

Our online Order Status allows you to view a list of all orders placed. Simply go to "My Account," and click on "Order Status".

Return to top

How is my order processed if I pay by check?

When paying by check, be sure to write your order number in the memo portion of your check. Your order cannot be processed until we receive payment. If your check is not received, your order will automatically be cancelled.

Return to top

Can I pay by check when I use Speed Buy®?

No. When you use Speed Buy, the last credit card you used is charged.

Return to top

What is QVC's check mailing address?

QVC, Inc.
PO Box 1900
West Chester, PA 19380

Return to top

Why am I charged sales tax on Internet orders?

QVC is registered with your state to collect sales or use tax, as appropriate, on taxable items shipped to your state. Most states require that we tax shipping and handling as well. The passage of the Internet Tax Freedom Act and similar state statutes has no effect on QVC's current obligation to collect such taxes. Please note that sales and use tax collected is remitted by QVC to your state taxation authority as required by law. These monies are not retained by QVC.

Return to top

What is Waitlist and how does it work?

The Waitlist option is offered when QVC has a reasonable expectation that the item will return to stock within 45 days. Although placing an order on our Waitlist is not a guarantee that stock will be received, it is a good way of reserving an item if it does come into stock. If we are unable to fulfill your order, you will be notified within 45 days.

Return to top

What is Auto-Delivery?

Auto-Delivery is a convenient and risk-free program that allows you to enjoy the benefit of receiving your favorite QVC products, at the original order price, on an automatic shipping schedule that meets your individual needs. QVC products that are available on Auto-Delivery are clearly identified and can be easily ordered. After you place your order, you can conveniently customize or manage your Auto-Delivery plan(s) online by visiting www.qvc.com or by calling a representative at 1-800-600-1164. There's no obligation to remain in the program and you may cancel at any time. Click here for more information about Auto-Delivery.

Return to top

What is Online Auto-Delivery Management?

Online Auto-Delivery Management is a convenient tool to manage your Auto-Delivery purchases. Just click on Order Status and from there, you'll be able to change how frequently your Auto-Delivery items arrive, delay your next shipment, and change the quantity of the Auto-Delivery items you ordered. You'll also be able to change your ship-to address and payment information and see when your next delivery will arrive. Watch a video tutorial.

Return to top

How do I cancel an item that I recently ordered?

To cancel an item, access the "Order Status" link in the upper right-hand corner of any QVC.com page. Enter your email address or QVC Customer Number and PIN. Click on the order number and select the item you wish to cancel. If a cancellation is possible, you will be presented with the "Edit This Item" link. At that point, you can select the "Cancel" button. If the order is too far along in the shipping process to cancel, the link will not be presented and the item will be shipped to you as scheduled. Upon receiving the package, should you decide to make a return, please follow the instructions on your packing slip.

Return to top

How do I use Bill Me Later® on QVC.com?

Follow the easy to use Bill Me Later instructions that are available on our payment method page of checkout. Learn more about Bill Me Later or read the Terms & Conditions.

Return to top