Press Release

For Immediate Release

QVC EARNS TOP ACCOLADES FOR ITS COMMITMENT TO UNPARALLELED CUSTOMER SERVICE

Multimedia Retailer Named Top 10 Retailer for Customer Service in the NRF Foundation/American Express 2009 Customers’ Choice Survey

QVC.com Ranks Third in the ForeSee Results Holiday E-Retail Satisfaction Index

West Chester, Pa. (January 14, 2010) – QVC has once again been recognized as a top 10 retailer for customer service, ranking fifth in the NRF Foundation/American Express 2009 Customers’ Choice survey. Presented on Tuesday, January 12, at the National Retail Federation’s 99th Annual Convention and EXPO in New York City, the survey also revealed that the multimedia retailer jumped three spots from its 2008 ranking, rounding out this year’s list of top five retailers.

“Our commitment to delivering exceptional customer service is a fundamental part of our business. We work very hard to ensure that our customers receive a rich, engaging experience every time they shop with us, across all channels,” said Dan McDermott, QVC’s senior vice president of customer services. “We’re thrilled to be ranked in the top five, among such a group of like-minded retailers. We will persist in our efforts to exceed our customers’ expectations every day so they will continue to make us a preferred destination for their shopping.”

The NRF Foundation/American Express 2009 Customers’ Choice survey was designed to gauge consumer attitudes toward retailers’ customer service. The survey, which polled 8,600 consumers, was conducted in September 2009 by BIGresearch, a consumer marketing and intelligence firm.

QVC’s e-commerce site, QVC.com, was also recently recognized for its exceptional customer service by ForeSee Results, ranking third in its Holiday E-Retail Satisfaction Index. The Web site received an impressive score of 83 out of 100, up four points and five percent from last year’s results.

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About QVC
QVC, Inc., a wholly owned subsidiary of Liberty Media Corporation attributed to the Liberty Interactive Group (Nasdaq: LINTA), is one of the largest multimedia retailers in the world. QVC is committed to providing its customers with thousands of the most innovative and contemporary beauty, fashion, jewelry and home products. Its programming is distributed to more than 167 million homes worldwide. The company’s Web site, QVC.com, is ranked among the top general merchant Internet sites. With subsidiaries in the United Kingdom, Germany and Japan, and launching in Italy in 2010, West Chester, Pa.-based QVC has shipped more than a billion packages in its 23-year history. QVC, Q, and the Q Ribbon Logo are registered service marks of ER Marks, Inc.