Frequently Asked Questions
- How do I download the QVC for iPhone App?
- Is there a charge for the application?
- Does playing QVC's live video stream use a lot of data?
- Do I need to be a QVC customer to use the QVC for iPhone app?
- What if I don't have a QVC account?
- How do you protect my personal information?
- What kind of personal information is stored within the application?
- How can I check for application updates?
- How is my Speed Buy order placed?
- How do I edit or cancel previously placed orders?
- What if I forgot my PIN and/or QVC Customer Number?
- What is Waitlist and how does it work?
- What is Auto-Delivery?
- I'm having problems loading the application. What do I do?
- What is QVC's return policy?
- How can I return an item?
- What's a Q Return Label?
- Can I track my return?
How do I download the QVC for iPhone® App?
The QVC for iPhone app is free of charge and can be downloaded via the iTunes Store (requires iTunes account). It's available anytime, anywhere, and is compatible with iPhone OS version 3.0 or later and iPod touch. If you'd like to order an item using the Speed Buy® option, please be sure to have your email address or QVC Customer Number and PIN handy. Or you can tap the Call to Order button to speak with a Customer Service Representative.
Is there a charge for the application?
The QVC for iPhone app is free; however, data plan rates apply. Please consult your data provider for more information.
Does playing QVC's live video stream use a lot of data?
Yes. Watching the live video stream may significantly increase the amount of your mobile device's data usage and may incur additional fees. Contact your data provider for more information.
Do I need to be a QVC customer to use the QVC for iPhone app?
No, anyone can download the application. Existing customers can simply purchase by entering their account information or email address. Or you can create a QVC account right through the app — all without calling. Additionally, anyone can tap the Call to Order button to easily order over the phone.
What if I don't have a QVC account?
New customer? No problem! You can quickly create a QVC account directly through the app — no phone call required.
How do you protect my personal information?
QVC is committed to giving you quality service and treating your information responsibly. For details, please see our Privacy Statement.
QVC is VeriSign Secured, so you can feel confident while shopping with us. We participate in the VeriSign Secured Seal Program. All of your personal information is encrypted by Secure Sockets Layer (SSL) software when it's transmitted to us during the checkout process, just as it is on QVC.com. Also, your QVC PIN is never stored on your device. QVC provides award-winning service. We've been honored eight times with BizRate's "Circle of Excellence" distinction. We've also received Shopping.com's "Trusted Store" Seal, a prestigious vote of customer confidence awarded to online merchants.
What kind of personal information is stored within the application?
QVC customers can store their QVC Customer Number or email address to make future purchases faster and easier. The app will remember you until you sign out. However, every time you make a purchase, you'll need to authenticate each purchase. No other personal information is stored on the device.
Any personal information on your device can also be protected with a passcode. Consult your product manual on how to do so.
How can I check for application updates?
You can check for updates by visiting qvc.com/everywhere.
How is my Speed Buy order placed?
Speed Buyautomatically uses the current data on your account: name, bill-to address, and QCard®or your last payment method. Your item will be shipped to your bill-to address, and/or permanent ship-to address, on file. Your item will be shipped via Standard S&H. Your order will be billed to your QCard®. If you don't have a QCard, your last payment method will be charged: either the last credit card you used or your Bill Me Later® account, if you've signed up for that option.
Note: With Speed Buy®, if the item is available on Easy Pay, that payment method will be applied. Your order will ship to your previously provided Bill-To Address and/or permanent Ship-To Address. If you'd like to edit your address, shipping, or payment method, check the ''Review or Edit'' box and click the ''Submit Order'' button.
How do I edit or cancel previously placed orders?
View QVC.comand click on Order Status or call 1-888-345-5788 to speak to a representative.
What if I forgot my PIN and/or QVC Customer Number?
No problem! Call 1-888-345-5788 for assistance.
What is Waitlist and how does it work?
The Waitlist option is offered when QVC has a reasonable expectation that the item will return to stock within 45 days. Although placing an order on our Waitlist is not a guarantee that stock will be received, it is a good way of reserving an item if it does come into stock. If we are unable to fulfill your order, you will be notified within 45 days.
Auto-Delivery is a convenient and risk-free program that allows you to enjoy the benefit of receiving your favorite QVC products, at your original order price, on an automatic shipping schedule that meets your individual needs. It's about having what you love, when you want it, at a price that's guaranteed.
QVC products that are available on Auto-Delivery are clearly identified and can be easily ordered. After you place your Auto-Delivery order, you don't need to reorder the item again. You will be billed for and will be shipped the first shipment in your plan promptly after your payment is processed. Your subsequent shipments will be billed at your original order price and will be automatically sent to you on a regular shipping schedule (for example, approximately every 60 or 90 days) or on a schedule that you can conveniently customize to fit your individual needs. Delivery and billing are repeated until you cancel your Auto-Delivery plan or until the plan reaches its automatic end date. A plan will also automatically end if the total number of shipments or products offered in the plan have been sent.
There's no obligation to remain in the Auto-Delivery program and you can cancel your plan at any time. You can also conveniently manage your Auto-Delivery plan(s) online by visiting QVC.com or by calling a Customer Service Representative at 1-888-345-5788.
I'm having problems loading the application. What do I do?
If you've determined that your device is compatible and the application still doesn't load properly, you can attempt to uninstall and then reinstall it.
QVC wants you to be completely satisfied with your purchase. If for any reason you're not, send it back within 30 days of receipt for exchange or full refund of the purchase price, less applicable Q Return Label fee. Purchases from QVC and use of QVC services are subject to our General Terms and Conditions of Use, which can be found on QVC.com along with our Privacy Statement, or call Customer Service for more information.
- Follow the return instructions on the pack slip that came with your product. Complete, detach & enclose this return form with your item. Please be sure to fill in all information, including the reason for your return and if you'd like to receive an exchange or refund. Please do not attach the return slip to the item.
- Repack all contents in the original packaging. Please do not mix jewelry and non-jewelry items. Important: some items consist of several parts or pieces. Always return the entire item or set for a replacement or refund.
- Cover/remove all original shipping labels on the box or package.
- Keep the pack slip order information until your return is processed.
- Choose a return method:
- Option A: Use the Q Return Label you can print from your order in Order Status on QVC.com. Insurance is not necessary it's included with the label charges. Affix the Q Return Label to the package. Put it in any U.S. mailbox, give it to the postal carrier, or take to a Post Office. Charges for the Q Return Label appear right on the label. Your return fee is deducted from your refund, or in the event of exchange, charged to the credit card used for the original order, or for check orders deducted from merchandise credit. If return is due to QVC error, there's no charge for use of Q Return Label.
- Option B: Use a Carrier of your choice Use return address label provided on packslip and take the packaged item with your return form enclosed to any shipper. Insure the item for full value of the merchandise being returned.
For returns, credits to a credit card will be applied upon processing, but may not appear on your statement for one to two billing cycles.
A Q Return Label can be used to return the majority of items back to QVC. You can easily print one at QVC.com! Go to QVC.com and click on Order Status and in three simple steps, you'll have your return label. Here's what you do: If you notice your pack slip doesn't provide a Q Return Label, you can easily print one at QVC.com! Just click on Order Status and in three simple steps, you'll have your return label. Here's what you do:
- Click the return label link to fill out the online return form. Be sure to specify why you're returning the product, and if it's an exchange or refund.
- Next, you'll see the amount that will automatically be deducted from your refund.
- Print your return label, and follow the instructions for returning the item.
Using this label gives you the convenience of sending back an item without having to insure your package and without having to wait in line at the Post Office or a Shipping Center to purchase return shipping. This special bar-coded label contains all the information about your order so that return shipping fees are deducted from your refund. Or in the event of exchange, the return fees are charged to the credit card used for the original order, or deducted from merchandise credit for check orders. If the return is due to QVC error, there is no charge for use of Q Return Label. For returns, credits to a credit card will be immediately applied upon processing, but may not appear on your statement for one to two billing cycles. And don't worry if you happen to misplace your label, you can print another one!
Yes, when you use a Q Return Label:
- Track your return on www.qvc.com in Order Status.
- Your Q Return Label has its own assigned tracking number.
- Just click on the order number to see the assigned return tracking number. Click the number to track the status of your return.
- Repack the item in the original packing materials and box. Please do not mix jewelry and non-jewelry items. Important: some items consist of several parts or pieces. Always return the entire item or set for a replacement or refund.
- Print out and complete the online QVC Return Form, and enclose with your return. Please be sure to fill in all information, including the reason for your return and if you'd like to receive an exchange or refund. Please do not attach the QVC Return Form to the item.
- Make a copy of the QVC Return Form for your records.
- Ship the package insured and prepaid, via U.S. Mail or UPS, to one of the addresses below for your particular item. Be sure to cover the original shipping address on the original box. Save your shipping receipt until you receive your refund or replacement.
- Credits to a credit card will be immediately applied upon processing, but may not appear on your statement for one to two billing cycles.
- All Jewelry
QVC, Inc.
Jewelry Returns
1365 Enterprise Drive
Eagleville, PA 19415 - Apparel & Accessories (such as shoes and handbags)
QVC, Inc.
Returns Department
1000 Stony Battery Road
Lancaster, PA 17699 - Beauty & Hard Goods (and all other item types)
QVC, Inc.
Returns Department
100 QVC Boulevard
Rocky Mount, NC 27815
If you choose to return your item through a carrier of your choice, you'll need to check with the carrier about tracking options available.
What should I do if I misplaced my pack slip/Q Return Label
No problem! If you would like to use the Q Return Label, go to www.qvc.com and click on Order Status and in three simple steps, you'll have your return label.
If you would like to use your own return shipping carrier, go to www.qvc.com and print out and use our handy QVC Return Form, and follow the directions below...
