A copy of the letter set forth below was mailed by QVC during the week of November 12, 2012 to all purchasers of QVC item numbers H191953 and H191954. Replacement bases will no longer be provided.
IMPORTANT SAFETY RECALL NOTICE
November 14, 2012
Dear Valued Customer:
We are writing to you today as a follow up to our recent efforts to contact you about QVC item number H191953, the 6.5’ Bethlehem Lights Ready Shape Scottsdale Tree with Never Fail Lights, and QVC item number H191954, the 7.5’ Bethlehem Lights Ready Shape Scottsdale Tree with Never Fail Lights. You previously purchased one of these trees from QVC.
In cooperation with the Consumer Product Safety Commission (“CPSC”), GKI/Bethlehem Lights, Inc. (“Bethlehem Lights”), the supplier of these products to QVC, is voluntarily recalling those bases or stands to these trees that incorporate a particular model of foot pedal switch, which is pictured below in red. Customers have reported electrical failures associated with these foot pedal switches, including reports that the foot pedal switches on some trees melted and damaged carpeting and two customer reports of fire.
We know this is disappointing news to hear just before the holiday season. In response to this issue, Bethlehem Lights has obtained a number of replacement bases that, it advises us, use a different foot pedal switch and will work with your tree. These replacement bases will be available only while the supply lasts. After the supply of replacement bases is exhausted, you will receive a full refund of your original purchase price for the product, tax (where applicable) and shipping and handling charges, in lieu of a replacement base. As always, however, you may in any event request and obtain a full refund as described above.
Please find below on the left in red an illustration of the round foot pedal switch that is being recalled. If you determine that your tree has the round Multiway foot pedal switch pictured on the left below in red, please STOP USING THIS TREE IMMEDIATELY and follow the recall instructions below. Pictured on the right below, in green, is an illustration of the oval foot pedal switch that is not being recalled. Trees that have the oval foot pedal switch pictured on the right below in green are not being recalled.
RECALLED FOOT PEDAL SWITCH
FOOT PEDAL SWITCH THAT IS NOT RECALLED
FRONT OF ROUND SWITCH
|BACK OF ROUND||
FRONT OF OVAL
|BACK OF OVAL|
Follow recall instructions below.
Bases with these switches are NOT being recalled.
As instructed below, please make your election to request a replacement base for your tree while the supply lasts, or, in the alternative, a full refund of your original purchase price, tax (where applicable) and shipping and handling charges.
IMPORTANT RECALL INSTRUCTIONS:
You should NOT cut or return the cord from any tree that has oval foot pedal switch that is pictured in green above.
On behalf of QVC, we want to extend our sincere apologies to you for any inconvenience or concern this situation may cause you. If you have any questions about this matter, please call QVC Customer Service at 800.367.9444 from 7am - 1am Eastern Time, seven days a week.
Thank you for your understanding and for shopping with QVC.
The QVC Customer Care Team
IMPORTANT FOR REPLACEMENT BASE OR REFUND:
6.5’ Bethlehem Lights Ready Shape Scottsdale Tree with Never Fail Lights, QVC item number H191953
7.5’ Bethlehem Lights Ready Shape Scottsdale Tree with Never Fail Lights, QVC item number H191954