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How do I create a QVC Account?
Getting a QVC Account is easy and free! There are several ways to become a QVC Customer:
Online: Click to Create a QVC Account and follow the simple directions.
Phone: Call a Customer Service Representative at 888-345-5788.
Mobile Services: You can quickly create a QVC Account when you download the QVC App on your mobile device.
Or, simply place your first order. When processing your order, we'll create your QVC Account.
How do I place an order?
Virtually every item you see on air can be viewed and purchased online at QVC.com. QVC.com also offers thousands of items that are not presented on air. Ordering just takes a few steps. Simply find the item you want, view key features on the Product Detail page, and click the Add to Cart button. Once you've completed your shopping, click the Checkout button.
Available 24 hours a day, 7 days a week, automated ordering is a fast and easy way to order the current on-air item, the Today's Special Value®, or a known item number. You can also check item availability and pricing. Just call 800.345.1212, and helpful prompts will guide you through the step-by-step ordering process.
QVC Mobile Services
Shop the Q everywhere you go and never miss a beat! Download the QVC app for your iPad®, iPhone®, or Android™, or create customized text alerts to take advantage of the latest promotions and offers. You can even sign up for text ordering, which makes shopping as easy as texting a friend. To learn more, visit QVC Everywhere.
Customer Service Representative
We have thousands of friendly, knowledgeable representatives ready to take your call 7am–1am ET, 7 days a week. When you wish to place an order with a representative, call 888-345-5788.
What if I forget my password?
No problem! Click Forgot Your Password? and then follow the instructions we provide.
What is "Continue Without Signing In"?
If you're having trouble remembering your password, you can check out without signing in by reentering all of your bill-to, ship-to, and payment information. We'll make every attempt to securely find your account. If we cannot identify your account, simply reset your password or add a password to your account by following the prompts. Or, you can call Customer Service for assistance at 888-345-5788.
What happens when I continue to check out without a password?
We provide you the option to place an order on your account without entering a password. Because no password is used, you'll need to reenter all of your bill-to, ship-to, and payment information. We'll attempt to locate your account with the information you provide. Once we've successfully located your account and the order has been placed, that order will appear on your account in your Order History. In order to see your Order Status or Order History, you're required to sign in with your password.
What does it mean if an item is only available through Waitlist?
The Waitlist option is offered when an item is sold out, and there is a reasonable expectation that the item will return to stock within 45 days. Although placing an order on our Waitlist is not a guarantee that stock will be received, it is a good way of reserving an item if it does come into stock. If we are unable to fulfill your order, you will be notified within 45 days.
What's the Item On Air link?
Located at the top of the homepage under Shop QVC TV or the mobile Menu, the Item On Air feature allows you to view a still image and description of the product currently on air in our live broadcasting studios.
What's a Wish List?
Our Wish List tool lets you keep track of the products you are interested in buying before you actually buy them. As you shop, just click Add to Wish List, and that item will be added to your Wish List. The Wish List feature is not a gift registry but is a great way of sharing what you want with your friends and family.
Start creating your Wish List now.
What's Speed Buy?
Speed Buy automatically uses the current data on your account: name, bill-to address, and QCard or your last payment method.
Why can't I use Speed Buy when I check out without a password?
For security purposes, we don't default to any of your account information on an order placed without a password. If you check out without a password, you'll need to reenter all of your bill-to, ship-to, and payment information. If you'd like to use Speed Buy to automatically use your default account information, you must sign in with your password.
Does QVC offer gift wrap service?
Yes! You can request gift wrap with many QVC products, for an additional fee. Your package will be wrapped in attractive, heavyweight paper—in a fresh, new color for each season—and adorned with a luxurious matching ribbon. The gift wrap service also comes with a note card printed with your own message.
If the package is sent directly to another ship-to name or address, the price will be omitted from the pack slip. You'll be sent a separate order confirmation for your records. Note: You must use Standard Checkout to send to another ship-to name or address.
You will see the gift wrap charge added to your order in the Shopping Cart next to the item you have chosen to get wrapped.
Can I include a personal message with my order?
Yes, for most products, QVC offers a free personalized pack slip gift message service. When you choose this service, QVC will print a personal message on the package's pack slip for no charge.
If the package is sent directly to another ship-to name or address, the price will be omitted from the pack slip. You will be sent a separate order confirmation for your records. Note: You must use Standard Checkout to send to another ship-to name or address.
Why are there ads on QVC.com?
To help create a more personal customer experience for you, QVC participates in Online Behavioral Advertising (OBA), also referred to as Interest-Based Advertising (IBA), where ads are tailored to your interests and based on your viewing preferences across the internet. You can learn more about online behavioral advertising by visiting the Network Advertising Initiative (NAI) or the Digital Advertising Alliance (DAA).
Where can I find the products that appear in the ads on QVC.com?
If you are interested in a product featured in an ad that appears on QVC.com, simply click directly on the ad. This will take you to the advertiser's website, where you can get more information.
How can I stop seeing the ads that appear on QVC.com?
You can opt out of online behavioral advertising by visiting the Digital Advertising Alliance (DAA) or the Network Advertising Initiative (NAI). Please note, opting out of online behavioral advertising does not mean you will not receive any advertising while shopping on QVC.com. It simply means you will no longer see ads conducted through specific networks, as provided by their policies. If you delete your cookies or use a different browser, a different computer, or other device, you will need to opt out of online behavioral ads again.
What payment options are available?
QVC accepts QCard and all major credit cards, including Visa, MasterCard, American Express, Discover, Carte Blanche, and Diners Club, plus PayPal Credit and QVC Gift Cards. QVC also accepts all MasterCard and Visa debit cards, as well as personal checks. Please note: certain payment methods, including prepaid cards, may not be available for items purchased with Easy Pay.
What's a QCard?
A QCard is QVC's credit card issued exclusively to registered QVC shoppers. It's the quickest and easiest way to shop QVC, QVC outlet stores, QVC.com & zulily.com and offers a single line of credit. Also, a QCard speeds up order processing, since your information is already stored in the system. Apply for a QCard now!
Where should I mail my QCard payments?
Mail your QCard payments to:
P.O. Box 530905
Atlanta, GA 30353-0905
How can I manage my QCard account online?
Click here, or follow these steps:
How do I use PayPal Credit on QVC.com?
When will my order be processed if I pay by check?
Your order cannot be processed until we receive payment. Please be sure to promptly mail your check with the order number written on the check. If your check is not received within 10 days, your order will automatically be cancelled.
I've paid by check before. Why can't I pay with a check if I check out without using my password?
For security purposes, we don't allow checks as a payment option for customers who choose to check out without using their password.
Where should I mail my checks?
PO Box 1900
West Chester, PA 19380
Can I pay by check when I use Speed Buy?
No. When you use Speed Buy, the last credit card you used is charged.
Can I use account credits when I check out without a password?
For security purposes, we don't use any of your account information on an order placed without a password. If you check out without a password, you'll need to reenter all of your bill-to, ship-to, and payment information. If you'd like to use credits associated with your personal QVC account, you must sign in with your password.
Why am I charged sales tax on internet orders?
QVC is registered with your state to collect sales or use tax, as appropriate, on taxable items shipped to your state. Most states require that we tax Shipping & Handling as well. The passage of the Internet Tax Freedom Act and similar state statutes has no effect on QVC's current obligation to collect such taxes. Please note that sales and use tax collected is remitted by QVC to your state taxation authority as required by law. These monies are not retained by QVC.
Why does my pack slip say that the product I purchased may contain harmful chemicals?
California's Proposition 65 (or the Safe Drinking Water and Toxic Enforcement Act of 1986) was designed to help keep Californians informed about the potential health issues that could arise from exposure to toxic chemicals. Because the law requires businesses to notify Californians if a product contains detectable amounts of chemicals that could be associated with certain health issues, the QVC pack slip will contain a special message for any applicable products that are shipped into the state of California.
What's the California Electronic Waste Recycling Fee?
California's Electronic Waste Recycling Act of 2003 requires a recycling fee be paid on applicable electronics being shipped into California. The amount of the recycling fee, assessed at the time of purchase, varies depending on the size and type of the electronics item and is determined by several agencies within the state of California. QVC adds this mandatory recycling fee to the Shipping & Handling charge of any applicable products shipped into California.
What's the North Carolina White Goods Disposal Tax?
The state of North Carolina requires a disposal tax be paid on applicable appliances shipped into North Carolina. The amount of the tax is determined by the North Carolina Department of Revenue. QVC adds this mandatory disposal tax to the Shipping & Handling charge of any applicable products shipped into North Carolina.
Why is the North Carolina White Goods Disposal Tax included in my Shipping & Handling charge?
QVC incorporates this unique tax into our Shipping & Handling charge to ensure the correct collection and remittance of this tax to the North Carolina Department of Revenue.
Is the North Carolina White Goods Disposal Tax subject to sales tax if my Shipping & Handling charge is taxable?
No, the North Carolina White Goods Disposal Tax is a flat tax and is not subject to further tax.
What's the North Carolina Wireless Prepaid Card/Phone 911 Service Charge?
North Carolina implemented a 911 Wireless Point-of-Sale Collection law on July 1, 2013. The state of North Carolina requires that a 911 Service Charge be paid on wireless prepaid cards/phones shipped into North Carolina. The amount of the 911 Service Charge is determined by the North Carolina Department of Revenue. QVC adds this mandatory 911 Service Charge to the Shipping & Handling charge of any applicable products shipped into North Carolina.
Why is the North Carolina Wireless Prepaid Card/Phone 911 Service Charge included in my Shipping & Handling charge?
QVC adds this unique service charge into our Shipping & Handling charge to ensure the correct collection and remittance of this mandatory service charge to the North Carolina Department of Revenue.
Is the North Carolina 911 Service Charge subject to sales tax if my Shipping & Handling charge is taxable?
No, the North Carolina 911 Service Charge is a flat $0.60 service charge and is not subject to sales tax.