Rated 4.2 out of 5 by 37
Rated 2 out of 5 by JTM Love The Product Hate The Gallon Container
I have spent at least 2 hours trying to get out the product after the dispenser stopped working. Never again buy the gallon size. I do really like the product though
Rated 1 out of 5 by Not picking a nickname Design fail
First of all, I did like this product. I was even willing to order another very expensive gallon again after I had used up the first gallon. Now, I am not so sure.
It is hard for me to write a review for this item. I bought the gallon tea tree. I really liked the product and would have probably bought it again. I did read all of the literature that came with it and I knew that with the gallons there was a problem of the pump starting to suck air. That is exactly what happened to me. Chaz says to add a bit of water and that will help to deliver the product.
I have to admit that I was not expecting to have this problem at the half gallon mark. When I took the pump out (intending to slice it at an angle so that the product would flow into the pump unimpeded) I was very surprised to find out that the pump reached only half way into the gallon. I was even more surprised when I took the pump out of the gallon. The pump is DESIGNED to only go half way into the gallon jug. I am going to have to add A LOT of water in order to use what is left in the jug.
I did call customer service and they told me that QVC does not have a longer pump for the gallon jug, that I am NOT the first person to call and ask about what is going on, and the lady at customer service very kindly suggested that she would let corporate know about the issue. She also asked if I had another bottle that I could put this in. I had already thought of that, but, I would have thought that for as long as Chaz Dean has been selling this product, he would have come up with a fix by now. Mr. Dean, you should hire me for your quality control team.
So, now, I am left with having to figure out how to transfer the more than half of a gallon jug of very expensive shampoo to another bottle that I do not have just laying around the house. I am also going to have to see if I can find and then buy a funnel that is large enough to transfer thick goop from the gallon jug into a smaller bottle and at the same time, have the funnel be skinny enough to fit into a smaller bottle. It is going to be a very tedious job, that's for sure and not one that I was anticipating. I am not sure if l like the product all that much.
Will I buy this again? This was my first experience with WEN and Chaz Dean but I would have to say, I don't really want to be bothered with this every time I buy a gallon of his hair shampoo.
Rated 4 out of 5 by Amanda Brown RN Packaging Is Terrible
I give this 4 stars because of the packaging. I got to where my pump would not pump more out and there was a significant amount in the bottom. I had to basically saw the container in half and had enough Wen to fill two old 16 ounce containers! 32 ounces in the bottom that had to be scraped out and transferred to other containers. Ridiculous!
Rated 3 out of 5 by Sharon Molnar Testing
I have always had very thick fine hair. In the past few years I have notice that my thick fine hair has turned to thin fine hair. I am using the product as a test product to see if it helps y fine thin hair from falling out. Never had this problem before the past 3 or so years.
Rated 2 out of 5 by PSASSY Not For My Hair
This conditioner smells good, but it doesn't agree with my hair. It made my hair dry and some what unmanageable. I use a lot of different Wen conditioners, but sadly I had to return this one.
Rated 5 out of 5 by kitkat68 IMF - My Favorite Wen Formula!
This is the creamiest formula I've tried and it's also the easiest to rinse out. I've used many others like BGT, Tea Tree, etc., but won't go back now that I've fallen in love w/ the Mandarin Fig! ❤️
Rated 5 out of 5 by lterese LOVE THIS PRODUCT
I have very thick wavy hair. It also runs a little oily so I have to wash it every day - until I started using WEN. Now I can go every other day and my hair still looks full and fresh. I thought at first the shampoo was too expensive but now I realize it is the worth every penny. Plus, I no longer have to buy separate deep conditioner and leave in conditioner. This product does it all. It is definitely worth every penny!
Rated 5 out of 5 by Janitsio LOVE, LOVE THIS SCENT
CHAZ YOU HAVE TO MAKE A FRAGERANCE OUR OF THE TUSCAN FIG. I absolutely love this conditioner. My hair smells wonderful all day long and looks amazing.