QVC
: Product Detail
Suze Orman's Identity Theft Protect and Secure Kit
23
23
GREAT PRODUCT AND SUPPORT
I HAVE USED THIS PRODUCT FOR THE LAST 5 YEARS. WITH MY PURCHASE 4/2013, MY EMAIL ADDRESS WOULD NOT TAKE CAUSE IT WAS USED LAST YEAR. SO I CALLED THE 800 SUPPORT NUMBER. THEY DISCONNECTED MY CURRENT EMAIL ACCOUNT TOLD ME THAT I NOW COULD RESUE IT . SO. I WENT BACK AND LOADED THE SOFTWARE, USED MY CURRENT EMAIL ADDRESS. WHILE I HAD TO REENTER ALL OF MY DATA WHICH WAS NOT EXTENSIVE I FEEL IT IS WORTH THE EFFORT CONSIDERING THE SUPPORT AND HOW THE PRODUCT PROTECTS ME. THE COST OF THE SERVICE IS MOST REASONABLE. I HAVE FOUND TRUSTUDIDS SUPPORT TEAM IS ALWAYS VERY HELPFUL
04-22-13
Needs Some Work
I've used the Identity Kit since Suze first brought it to QVC......but this one I got last March of 2012 just didn't work right. Every time I looked at the Secure Scan, it would say "Not Secure, Fix It".....and I would have to run a scan. It should be running it's own scan in the background and STAY secure. I finally uninstalled it yesterday because it got so frustrating. I would have put "MAYBE" above instead of YES, if I had the option. Also, from April 1st, it started loading probably 8 files a day.......that had never happened before so I don't think it was working right. Scary when your "protection" starts acting up.
04-05-13
Bad News
I bought this product one year ago, after having the previous version for about 3 years. At that time I had to re-enter all my information, that had been on file for the previous version. The product sold for under $50 for one year coverage. It is now time to renew. I am told that I can either buy the product again and re-enter all my information again, OR I can upgrade to another more expensive version (not offered thru QVC) which will carry my information from year to year, OR I can buy the original product from Trusted-ID (the maker of the software) for a monthly fee of aboutr $20-28/month--5 to 6.5 times higher than what I paid for it a year ago. Suze recommended this product and now she sells it for $15/month - 2.5 times what I paid for it last year. Suze failed to disclose this to us when she took the product to QVC. Having dumped her previous version a year ago and making us re-enter all our information then, I am not about to go into this again. Stay away from this product.
04-01-13
it's nice for me
I used to get the version by autoship it was easier to use- after figuring out the new i got -however did not download the recommrnded ones -my computer geek said i didn't need them so must have avoided what peoples are taking about- the price is very modest
03-30-13
Problems
I've had the previous versions for years and loved them. Now I can't even set this up because they want me to create a brand new email account just for them! They won't except my existing email because I've used it with other kits. It's insane!!! Why would anyone set up a new email account just for this? I'd never get the email updates! I tried calling but they're closed after 8. I emailed and they returned the email saying the account is no longer supported. They don't even read the emails!!! What kind of service is that? I'm beyond frustrated. Most QVC customers would have had the previous kits and would have the same problem.
02-11-13
DISAPPOINTING!!!!
Unable to set up or use the software. Access code does not work.
01-05-13
I can't set it up...
I have Id kit, still on my desk II can't get it set up ...
11-25-12
Ok and glad to have it but...
I liked the previous version better, I had a very hard time getting it to accept our email and other information. It took WEEKS to get it set up but now that it is up and running I will keep it. We got excellent help from customer service but it was not worth all the hassel and time spent to set it up.
06-27-12
Good Product for the Price
May not be as robust as other services that are several times as expensive. Received credit reports, but no credit scores. All in all, a very good value for the protections provided.
04-20-12
WORKS GREAT
This product work and dilervers what it is said to do. The feed back is fast and complete. I feel a bit more safe now than before and it is easy to install. You try it it WORKS!!!!
04-12-12
New Product New Website Less Support
We purchased the previous Suze Orman Identity Theft product for the past several years. It was automatically shipped every year, and it covered at least two people. The new product is more expensive, and it only covers one person. The new product also uses a new website, and all of your information from the previous Suze Orman website must be re-entered. We returned the product.
04-09-12
Not warned about conflict
I watched & taped the presentation for this product. No where did it state that it would not work with my System Mechanic Professional scan system recommended by Dell, or any other similar program. My Dell computer is less than 5 months old, purchased from QVC. I've had major problems & have had to remove Suze. I will be returning it for a credit.
04-03-12
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