Rated 2.9 out of 5 by 110
Rated 5 out of 5 by micknutchell Great Buy!
I've been using SurfEasy for nearly a year now, and it has performed as promised. There have been no problems, it was easy to install my account, and starts up very rapidly virtually 100% of the time. As it IS a key inserted into my laptop, I exercise care when using it, as I should. The few questions I've had regarding general use, etc. were answered promptly and courteously by email through customer support. For me, it's been great!
Rated 1 out of 5 by Late for the train Bad Purchase
I have given this product a lot of patience. Works periodically, but remains a real headache. Not a good buy in my estimation.
Rated 4 out of 5 by noko SurfEasy and Square Trade Protection Plan
I purchased my SurfEasy In Aug.2013. I only had one problem with it last year and instead of emailing the company, I called them. I had to leave a message because they were closed for the day but the next morning, someone called me back immediately.
I had also purchased the SquareTrade portection plan, and I'm glad I did. About a week and a half ago, the SurfEasy stopped working and when I pulled it out of my laptop, the top broke off from the bottom and also cracked across the topside. I found my Sq.Trade paperwork and called them. They verified my warranty plan, then emailed me a pre-paid return label for FedEx. The Customer Svc.Rep. told me that once FedEx scanned it in, it would automatically show up at Sq.Trade and they would issue my refund within 5 days. I dropped it in a FedEx mailbox on Monday, and Friday I had a check in my mailbox for the FULL amount of purchase, minus the shipping.
If you do decide to purchase this, definitely purchase the Square Trade Plan. I had my SurfEasy for almost 3 years and got all of my money back. It was well worth it. I am purchasing another one.
Rated 1 out of 5 by koocwair Doesn't Work/Horrible Customer Service
I purchased one of these devices last year and returned it because it did not work. I gave it another chance and ordered it again a few weeks ago. It does not work again. I called customer service several times and this "Jordan" guy answered every time but could not help me get the problem resolved. I followed the instructions from his first email to upgrade the Browser, TO NO AVAIL. I sent him a data file as requested and he sends be back instructions that even a computer savvy person wouldn't understand. I AM THROUGH WITH SURFEASY!! I would NOT recommend this product to anyone. QVC may want to consider not offering this product to customers. Totally Dissatisfied. IT GOES BACK TODAY. :-(
Rated 2 out of 5 by loveforfashion Hopeful
Great idea if it worked properly....I bought this product a year ago and had reinstall it several times and most of the time it doesn't work property....
Rated 5 out of 5 by barneybarn Great Customer Service
SurfEasy provides a secure means of protecting your identity while using the Internet via your computer. In addition, their customer service support is outstanding and courteous.. They were able to very clearly assist me over the telephone and through email with questions on using the SurfEasy USB key and private browser. They were right on the "mark".
Rated 2 out of 5 by JustAMan Work For Awhile
Lately I been have trouble using it to get on web sites. I have been getting a message stating the browser is outdated and will not allow me on the web site. I have called the people at SurfEasy and was told that they are working on that to get it updated. If they do then great if not, then I have a worthless privacy browser. Time will tell !!
Rated 5 out of 5 by shasa surfeasy
LOVE THIS ITEM. MAKE ME FEEL REAL SECURE WHEN SURFING THE NET TO DO BUSINESS LIKE TAXES AND BANKING ECT