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Q: Does it have an eReader?
A: Yes, the SuperNova DLX features the preloaded Kindle App for one of the best reading experiences and book selections available. Also, we've included Zinio, the worlds largest selection of magazines. In order make a purchase from the Kindle bookstore or from the Zinio eStore you must have a completed and updated account for each as well as a valid credit card account with a U.S. billing address.
Q: Can I have multiple browser windows open at the same time?
A: Yes, most browsers support up to 8 open windows (or tabs) at a time.
Q: Can I change browser settings?
A: Yes, please refer to the preloaded user manual for assistance.
Q: Can you download Flash–based games?
A: Yes, you can play Flash–based games. In most instances, you play Flash games in the web browser and do not actually "download" them to run later. As with all Flash features, your experience will vary by site depending on how current they are with their Adobe Flash updates.
Q: What version of Android OS does it have?
A: The Pandigital SuperNova DLX runs Android 2.3
Q: Can it be upgraded?
A: Gingerbread 2.3 is a stable, widely compatible, and fully featured version of Android and one we felt would provide you with the best experience at this time. As for an officially sanctioned Pandigital upgrade to the OS, it is possible that we may release one in the future, and this is currently being explored.
There are "hacks" for the more techy of users which have been documented online. However, these most likely will remove many of the features you currently enjoy on the SuperNova DLX.
Q: Which files formats does it recognize?
A: eBooks: Kindle AZW, non DRM Mobi, ZNO
Android App: APK
Video: MPEG4, FLV
Audio: MP3, WAV, AAC
Images: JPEG, BMP, PNG, GIF
Docs: DOC, DOCS, TXT, XLS, XLSX, CSV, PPT, PPTX, PDF
Q: Can I listen to audio files?
A: Certainly! For best sound quality, you will want to plug a pair of headphones into the mini–stereo jack. The SuperNova DLX along with the included 4GB microSD memory card can hold over 900 of your favorite MP3 files. In addition, it will also play WAV and AAC audio files.
Q: What will affect a battery charge?
A: A number of factors can either shrink your battery charge or help you to maximize it. First, screen brightness. Adjust the brightness setting to the lowest possible setting for the room environment you are in. The backlight is the biggest user of power. Second, if you do not need to be connected to Wi–Fi or Bluetooth, turn these off in Settings.
Q: Can you create and/or read documents with it?
A: Answering from a few angles here. With the pre–installed apps, you can use the Notes application to create endless, individually named notes which can include both text and graphics. In addition, you can open Microsoft Office Word DOC files using the OfficeSuite application, also included. Now, in addition to these, you will find endless applications you can add to your Pandigital SuperNova DLX through the included GetJar or other app stores. Among these are many which allow you to both create and read various documents.
Q: Does this come with Bluetooth?
A: Yes, the Pandigital SuperNova DLX has built–in Bluetooth to support many advanced functions including wireless headphones.
Q: Is it a wireless connection?
A: Yes, both the Bluetooth and the Wi–Fi (A/b/g/n) are wireless. For Bluetooth you will connect to another Bluetooth device such as a headset or computer. For the Wi–Fi, you will connect to either your home router or to a public Wi–Fi connection (such as available at restaurants, bookstores, or airports).
Q: What is the screen size H x W?
A: The Pandigital SuperNova DLX has an 8" diagonal 4:3 display. Dimensions are 6.13 x 8.38 x 0.44, and weighs 16.6 oz.
Q: Is it a touchscreen?
A: Yes, the Pandigital SuperNova DLX features an advanced capacitive touchscreen which includes support for multitouch gestures (such as pinching to zoom in).
Q: Does it have an SD card slot? What is the maximum size card it will accept?
A: The Pandigital SuperNova DLX has a microSD memory card slot for expanding its storage capabilities. With each card, you can add up to 32GB of storage.
Q: What is the storage capacity?
A: The Pandigital SuperNova DLX includes both 4GB of shared internal storage (of which 2.94 GB is available for either apps or media) and a 4GB microSD memory card, giving you a total of 8GB shared with 6.94GB available.
Q: Does it have password security to prevent someone else from accessing your account if lost or stolen?
A: Yes, you can use the "Location & Security" selection in settings in order to set either a pattern or text passcode to limit access.
Q: Can it be plugged into the wall to charge instead of by computer?
A: Yes, the Pandigital SuperNova DLX comes with an AC adapter for the fastest charging.
Q: Is the rechargeable battery replaceable? If so, how is it replaced?
A: Not readily. The battery is replaceable only by an authorized service facility.
Q: If I forget to switch it off, will it run the battery out?
A: If you have not changed the default settings, the device will automatically go to sleep after a period of time. However, it is possible to change these settings to either a shorter duration or to never sleep, so this depends.
Q: Can you use this in a low or no–light situation?
A: Absolutely. The Pandigital SuperNova DLX features both a clear, backlit screen and backlit Android buttons, making it easy to navigate and enjoy in most lighting.
Q: Can it be used in brightly lit areas such as the beach and in snow?
A: You can, though you will have to turn the brightness all the way up. And as with any LCD–based display, you will also note some reflections and some washing–out of the image. It's best to find a shadier place to enjoy your Pandigital SuperNova DLX.
Q: Can you download apps to it?
A: Of course, this is what makes The Pandigital SuperNova DLX yours! There are thousands upon thousands of apps available from both GetJar (all free!) and other app stores. Search to find those which best match your interests or needs. Try new games to see what you've been missing.
Q: Can you watch movies from Netflix?
A: This is dependent upon Netflix's release and support of a supported Android App. There are apps available on certain websites which do work, though these are not likely fully sanctioned by Netflix. We look forward to Netflix providing an app for the SuperNova DLX officially in the near future.
Q: Can you watch TV on Hulu?
A: No, if you go to the Hulu site, a message pops up that states "We notice you are trying to watch Hulu from an Android device. This is currently not supported but we hope to offer Hulu+ soon for Android."
Q: Can you download videos?
A: Yes, you can both watch videos within the web browser (streaming) as well as download compatible file types to play later.
Q: Can you stream videos to it?
A: Yes, you can stream videos via the browser. As with all Flash features, your experience will vary by site depending on how current they are with their Adobe Flash updates.
Q. I want to make Skype calls using my Pandigital SuperNova. Is this possible and are there any limitations?
A. The front camera and the front–facing microphone built into the Pandigital SuperNova are configured for making calls and video calls while viewing the tablet's screen. Skype is certainly one of the most popular call/video–calling apps available today. As with many Android apps, finding the correct version which incorporates the proper support for your devices hardware components and software version can take some trial and error. Skype allows you to make and receive voice calls, have video calls, instant message, and other services using your internet connection. Currently, you can make voice or video calls and instant message from Skype on your SuperNova to other internet connected devices with Skype loaded for free (these include other tablets, computers or even TVs). Calls to landline phones and mobile phones and other advanced features may require a Skype plan–please see skype.com. Currently, the Skype version being provided on our units by GetJar (2–188.8.131.52) works well for inbound and outbound voice calls. Also, video calls in (when you can see the person you are talking to) are supported. However, the current version does not support outbound video (meaning you can see the person you are talking to but they cannot see you). We will continue to work with Skype and GetJar to secure all the additional features. Watch for continued updates to the latest version.
A version which we've tested that does fully support all of the above features including video calls (both ways) is Skype version 184.108.40.206 (Skype_220.127.116.11.apk). You can either do an internet search for "Skype_18.104.22.168.apk download" to find this file or go to http://www.mediafire.com/?1igi41v8hjbhq35.
In order to make or receive video calls, you must first enable this feature within Skype's settings. Depending on your Android phone, you may need to manually enable Skype video calling before you can make a video call to your Skype contacts. To do this:
1. Sign in to Skype.
2. From the Skype main screen (where you see contacts, recent, call phones, profile), tap the SuperNova's menu button (second button from left of the four physical buttons below the screen).
3. Select Settings.
4. Scroll the screen down and select Enable video calling.
For further questions, please visit Skype's Android support pages at: https://support.skype.com/en-us/category/SKYPE_FOR_ANDROID/
Should you be experiencing issues of performance and would like additional direction, please contact our Customer Service at http://www.pandigital.net/support
Q: Are there any free books available for the Kindle application?
A: With hundreds of thousands of titles, the Kindle Store contains a very large selection of books, including the most popular classics for free.
Q: Why are my purchased items or free items not displayed on the Kindle Home screen after I download them?
A: If you have performed a factory reset or a firmware update on the device, the device will be registered as a new device in the Kindle for Android application. In this case, you may be prompted to select the new device to which you want to download your media. If you did not select the new device first, your item will not appear on the Kindle Home screen until you download it from the Archived List.
Q: Can I use any SD card, other than the included one, for storing the Amazon media files?
A: The Amazon Kindle application is designed to recognize the SD card used when a media file is downloaded. To avoid problems with downloading, it is recommended that you always use the included SD card for all Amazon media files.
Q: My unit seems to be frozen and is unresponsive. What do I do?
A: Reset the device by pressing and holding the power button for six seconds.
Q: Which Operating Systems are compatible with my device?
A: Microsoft Windows XP, WINDOWS VISTA, WINDOWS 7, MAC OS.
Q: How do I connect my device with my computer?
A: Use the USB cable included with the device, or any standard USB cable.
Q: How do I know if I need to update the device firmware?
A: To check for possible firmware updates, tap the FW Update application icon. A message appears advising you whether or not there is an update available for the device. IMPORTANT: If prompted, you should ALWAYS accept firmware updates for this Android device. This is extremely important because changes and improvements are consistently being made to the Android operating system.
Q: If I update my device, what if I want to revert back to the previous version?
A: You can revert back if you want. Follow the "Revert back to Previous Firmware Version" instructions under the "Firmware Update" section.
Q: What type of photo files can I view on my device?
A: JPG, JPEG, BMP, PNG, non–animated GIF.
Q: How do I add photo files to the internal storage in my device?
A: You can copy photo files from your computer or from an SD card using the Copy & Paste functions in the ES File Explorer application.
Q: What type of video files can I play using the Gallery video player?
A: 3GP, 3GPP, MP4, 3G2, MPEG4.
Q: How do I add video files to the internal storage in my device?
A: You can copy video files from your computer or from an SD card using the Copy & Paste functions in the ES File Explorer application.
Q: Do I need a GetJar account to download apps?
A: No, all applications are FREE.
Q: What kind of apps are available from the GetJar market?
A: There are thousands of apps categorized by type (i.e., Games, Entertainment, Educational, etc.). And new apps are added to the market daily.
Q: Does every app listed in the market work on my device?
A: Not all apps will load and play, as they are Android developer apps and may not have been fully screened for compatibility. If you encounter apps that will not load or play, please report to GetJar.
Q: Can I access and download Android Apps from other Android marketplaces other than GetJar?
A: The SuperNova DLX provides direct access to the GetJar App Store to download your desired Android Apps. The GetJar App Store is tested and certified for our tablet. All other Android app markets are not certified or optimized for the SuperNova DLX at this time. As markets become certified for the SuperNova DLX in the future a firmware update will add direct access and compatibility to these markets.
Q: While browsing the Internet for Android Apps I attempt to download them directly and I am getting error and/or non–compatibility messages, why is this ?
A: Most likely the app you are attempting to download is being offered through an Android mApp marketplace which is not supported by the SuperNova DLX. Browse the GetJar App Store from your SuperNova DLX to see if the app is offered for instant download.
Q: Can I display all applications on my TV when connected via a HDMI cable?
A: Although you can display other applications, the HDMI output is only intended for displaying videos.
Q: What type of audio files can I play on my device?
A: MP3, WAV, OGG, MiDi.
Q: What types of files are supported by OfficeSuite?
A: DOC, DOCX, TXT, XLS, XLSX, CSV, PPT, PPTX, PPS, PPSX and PDF.
Q: Can I edit the supported file types?
A: The free application included with the device cannot. However, you can quickly and easily upgrade to OfficeSuite Pro which does allow you to edit the supported file types.
Q: Can I view files stored in the device and on my SD card?
A: Yes. When you launch the application you are prompted for the desired storage device.
Q: How do I create a new Zinio account?
A: The first time you launch the Zinio application, when you are prompted for your Zinio account information, tap Join Zinio follow the prompts to create your account.
Q: Do I have to use a SD card when using the Zinio application?
A: Yes, you must use a SD card in order to use the Zinio application. The application stores downloaded media files on the SD card, so it is recommended that you use the included SD card. If desired you can use a different card, but if you use a card other than the one originally used when first launching Zinio, you will have to re–download publications that were downloaded to the original card.
Q: Can I swap SD cards while running Zinio?
A: No. Do NOT ever remove the SD card while running the Zinio application. If you want to use a different SD card, exit Zinio first, insert new SD card, and then re–launch the Zinio application. If you use a new card, you will have to re–download publications that were downloaded to the previous card.
Q: How do I buy and download media from Zinio?
A: Launch the Zinio application. Follow the prompts to browse, purchase, and download media files to your SD card.
Q: How can I get media that I purchased on the Zinio website using my computer to appear in the Zinio Library on my device?
A: It is recommended that you purchase all Zinio media through the device. However, if you have purchased media online using your computer, the media appears in the Library the next time you launch the Zinio application. If you had Zinio running on the device when you purchased online, the media won't appear in the Library until you exit and re–launch the Zinio application.
Information provided by PanDigital.
Glossary of Tablet Terms
3G/4G: 3G and 4G are mobile communication technology standards that provide Internet services to mobile devices like smartphones and tablets. The "G" stands for each generation of technology, making 4G (or LTE) the faster successor to 3G. Unlike tablets that are only Wi-Fi enabled, those with 3G or 4G will be able to access the Internet (and therefore email, social networks, app downloads, and the like) outside of wireless networks, providing more freedom to use all of your tablet's features. However, that connectivity usually comes with an increased cost, as well as a monthly fee.
Accelerometer: A motion sensor that detects a tablet's orientation. For example, when you turn your tablet from portrait to landscape orientation, the content will generally adjust to fit the screen. This is the accelerometer at work. Some games and apps also incorporate the accelerometer in other ways, though this varies from program to program.
Ambient Light Sensor: Determines how much light is available in the area surrounding your tablet and adjusts the screen brightness accordingly. This conserves battery life, allowing you to get more use out of each charge.
App Store: A digital distribution platform for software, such as the App Store for Apple® or the Google Play market found on Android™ devices. This allows you to download applications, or apps, sometimes for free and sometimes for a fee. Apps will vary by store, operating system, and manufacturer. Most tablets come with some apps preloaded.
Bit/Byte: A bit is the smallest unit of measurement for electronic data. Eight bits equals one byte; approximately 1,000 bytes equals one kilobyte (KB); 1,000 kilobytes equals one megabyte (MB); and 1,000 megabytes equals one gigabyte (GB). These units determine how much information your tablet can store and retrieve.
Bluetooth: A form of wireless communication allowing devices to communicate with each other. For example, a Bluetooth keyboard or mouse might be compatible with a tablet, allowing these components to be used wirelessly.
Bus Speed: Measured in megahertz (MHz), bus speed is the speed or frequency at which the data on the motherboard is moving.
Capacitive Touchscreen: A type of touchscreen display that is very responsive to finger touches, allowing easy swiping, which generally results in an intuitive user interface; however, they won't respond to a gloved hand or stylus. See touchscreen for more information.
Chipset: A set of electronic components in an integrated circuit that manages the data flow between the processor, memory, and peripherals. It is usually found in the motherboard of a computer or tablet.
Cloud Storage: Allows data to be stored virtually in storage space hosted by a third party, as opposed to on your physical hard drive. Cloud storage can be advantageous because it may make it easy to share information across devices or among users, as well as freeing up your own physical hard drive space.
DDR (Double Data Rate): A type of SDRAM (memory) that supports data transfers that effectively doubles the speed of the RAM. Double data rate type three (written DDR3), which is currently in use, is twice as fast as its predecessor.
Digital Media: Can refer to the places where digital files are stored (memory cards, hard drives) or the files themselves (photos, videos, MP3s).
eReader: Also called an eBook reader, this refers to a mobile electronic device designed for reading digital books (eBooks). While some tablets exist simply for this purpose, like the most basic Amazon Kindle and Barnes & Noble Nook models, most modern tablets have an eReader feature built-in, such as the iPad® iBook® app.
Expansion Slot: A slot that allows you to "expand" your tablet functions by using memory cards. Not all tablets have expansion slots, and they're generally more limited than those found in computers.
FaceTime®: A proprietary video calling service from Apple, which comes built into Mac® computers, as well as iPad, iPhone®, and internet-enabled iPod® devices. It functions basically the same as other video chatting services, though is restricted to users with Apple IDs (so you can't use FaceTime on your iPad to call a friend with an Android tablet). FaceTime calls can be made across various devices (iPad to iPhone, iPhone to Mac), so the service is particularly useful to those with multiple Apple devices.
Flash Memory: Sometimes called internal memory on tablets, this refers to how much room you have to store media files like photos, apps, and music. While a computer's hard drive might have hundreds of gigabytes of storage space, a tablet's memory much more limited, a trade-off for being so portable.
Geotagging: The process of adding geographical identification information to media. For example, if you take a photo with a GPS-enabled mobile device, the device may automatically add information about where the photo was taken. Usually, this can be turned on and off in a tablet's settings.
GPS/GLONASS: GPS stands for "Global Positioning System"; you're probably familiar with the ones designed strictly for vehicles, but modern mobile devices usually have some kind of GPS feature installed, eliminating the need for a standalone GPS. Some devices use GPS with GLONASS (Global Navigation Satellite System), which works alongside the GPS to provide faster, more accurate directions.
Graphics Card: Also called a video card, it's what allows the tablet to display pictures.
Gyroscope: Often combined with an accelerometer in a tablet, the gyroscope allows for more accurate recognition of movement. This is particularly useful in motion-controlled apps and certain games, which utilize more advanced controls than those that only use an accelerometer.
Hardware: The physical components of a tablet.
HDMI (High-Definition Multimedia Interface): The uncompressed, all-digital standard used for high-definition (HD) quality for consumer electronics and PC products using a single cable (an HDMI cable).
Hertz (Hz): A unit of frequency equal to one cycle per second.
High Definition: Means that the screen will be "widescreen" and at least twice as clear as standard definition (which is 480 horizontal lines). Generally, anything at 720 or more horizontal lines will be considered HD; 1920x1080 resolution refers to Full HD; and 4K (or 4,000) horizontal lines refers to Ultra HD.
I/O Ports (Input/Output): The connectors on a tablet that connect its external devices, such as a USB port.
IPS (In-Plane Switching): LCD screen technology was first introduced in 1996 and now used in many displays. IPS technology offers wide viewing angles and consistent, accurate color reproduction without blur.
iSight® Camera: A proprietary camera of Apple, previously an external webcam. Not to be confused with a FaceTime camera, iSight refers to the rear cameras in more recent iPhone, iPad, and iPod models, which generally have a higher resolution than the front-facing FaceTime camera.
LAN (Local Area Network): A set of devices, such as computers, printers, or video games, physically or wirelessly connected for interactive communications wirelessly.
LCD (Liquid Crystal Display): A type of display that uses standard compact fluorescent tubes to illuminate the picture. Unlike LEDs, they don't produce their own light.
LED Backlighting: A way of producing light in LCD screens, resulting in a much clearer, brighter, better-looking display.
Level 2 Cache: Often written as "L2 cache," this is a type of memory capable of high-speed storage, enabling quick access to the most recently used data and instructions.
Lightning Port/Cable: The power connector used on Apple devices starting in September 2012 with the iPhone 5, fourth-generation iPad, iPad mini™, 5th generation iPod touch®, and 7th generation iPod nano®. It replaced the 30-pin adapter, with Apple claiming improved functionality and power capacity as reasons for a new proprietary charger.
Lithium-ion/lithium-polymer: A light, rechargeable battery often used in portable electronics such as tablets and smartphones.
Memory: The place where a computer keeps programs and data. This could refer to the hard drive, RAM, or cache.
Memory Card Reader: A device that accesses data on a memory card, such as an SD card.
Motherboard: A tablet's main circuit board. It's the central, essential part of a computer to which most other integrated parts are connected.
Multi-touch: A touchscreen or touchpad, sometimes referred to as multi-gesture, that recognizes two or more fingers, incorporating advanced functionality like pinching to zoom.
Network Card: A network card, network adapter, network interface controller, network interface card, or LAN adapter is a computer hardware component designed to allow computers to communicate over a computer network. It allows users to connect to each other wirelessly or by using cables.
Oleophobic Coating: An oil-resistant coating applied to touchscreens to help reduce fingerprints and smudges.
Operating System (OS): Software that takes care of basic system activities such as reading forms and saving to disk. It controls how system resources are used and provides a user interface. Tablet operating systems are generally optimized for a portable touchscreen experience. Among the most popular mobile operating systems are Google's Android, which can be found on a variety of devices, and Apple's iOS, found on iPhone, iPad, and internet-enabled iPod devices.
Processor: Also known as the CPU (central processing unit). As the primary element carrying out the tablet's functions, it's effectively the "brain" of the tablet. A dual-core processor has two execution cores, while a quad-core has four, etc; generally, more cores allows for faster computing.
Processor Speed: The rate at which the CPU performs calculations per second. It's measured in megahertz (MHz) or gigahertz (GHz). 1000MHz equals one GHz.
RAM (Random Access Memory): The place where a tablet keeps programs and data when they are in use. It's measured in megabytes or gigabytes (see bit/byte for more info).
Resistive Touchscreen: Can typically be used with a finger or stylus, but require pressure to be applied to the screen, which can sometimes affect ease of use. See touchscreen for more information.
Retina Display: A type of LCD screen specific to newer-model Apple MacBook Pro®, iPad, iPhone, and iPod devices. Retina displays have a high enough pixel density that the human eye is unable to notice pixelation at a typical viewing distance. Basically, Retina displays are clearer than typical LCDs.
SATA (Serial ATA): A way of connecting a hard drive to a computer. Most computers made after 2005 use SATA hard drives, which is generally faster and more efficient than SATA's predecessor, PATA.
Screen Resolution: Maximum number of pixels that can be displayed on the screen. This number is a product of the number of columns and the number of rows. For example, a display with 1920x1080 resolution can display 1,920 columns of pixels and 1,080 rows of pixels. The higher the resolution, the clearer the screen; see high definition for more info.
Software: The actual programs on a tablet, as opposed to the physical components. This includes apps and the operating system itself.
Solid-State Drive (SSD): Like a standard hard drive, a solid-state drive is used to store data. However, SSDs read and write files much more quickly, resulting in better performance overall. Hybrid drives combine the standard features of hard-disk drives and solid-state drives, resulting in a more optimal performance than a hard drive alone at a better price than a large SSD.
Sound card: A piece of computer hardware that controls its sound input and output.
TFT (Thin Film Transistor): A type of LCD flat-panel display that is made to be as thin and light as possible, taking up less space than bulky old-school computer monitors. TFT displays also generally have higher resolutions than older displays.
Touchscreen: A display you can interact with by touching it with an object, typically a finger or stylus. Touchscreens are one of the defining characteristics of tablets. For more information on different kinds of touchscreens, see capacitive touchscreen, resistive touchscreen, and multi-touch.
USB (Universal Serial Bus): A high-speed serial port technology that allows a variety of input and output devices to be easily attached to a PC. A USB device can be plugged in or unplugged without turning off the PC and is automatically recognized and configured upon plug-in. Typically, modern computers will have USB 3.0, USB 2.0, or some combination of the two. On paper, USB 3.0 is faster, though how much faster will depend on other factors, like your hardware.
Webcam: The term webcam is a combination of "web" and "video camera." They can be used for video chatting or recording videos, and are built into most tablets. Some tablets may even have two cameras, one that faces the front and one that faces the back, with the front being more suited for video chatting.
WiDi: This Intel-developed technology is short for Wireless Display, and lets users to stream music, movies, photos, videos, and apps wirelessly from a compatible tablet to a compatible HDTV or through the use of an adapter with other HDTVs. WiDi technology is capable of Full HD 1080p video and 5.1 surround sound audio, but you'll need the appropriate hardware to achieve that.
Wi-Fi: Wireless networking technology that uses radio waves to provide wireless high speed Internet and network connections. Wireless networks will generally use a 2.4GHz or 5GHz network, with 5GHz networks being able to carry more data. Some devices offer dual-band Wi-Fi, which works at both 2.4GHz and 5GHz frequencies. Some newer tablets use MIMO (Multiple Input Multiple Output) Wi-Fi, which increases the performance of existing Wi-Fi networks.
Wireless capability may require a network connection, accessories, and/or a service fee. Use of Bluetooth technology may require software and accessories. Please consult the manufacturer's documentation regarding the safe and proper use, handling, storage, charging, and disposal of products containing lithium-ion batteries.