Rated 3.1 out of 5 by 12
Rated 4 out of 5 by Brooks74 Fantastic
Great customer service!
Great delivery! The first bed the company sent out was damaged in shipping. Warehouse sent it back and had a new one on the way the very next day.
Rated 1 out of 5 by Jewel Lee Very firm
I was so excited to get this bed. It is so hard even with a mattress pad. My back and hips hurt in the morning. It was difficult to get comfortable and fall asleep. It went back... it was not the perfect sleeper for me.
Rated 5 out of 5 by L Smith Great Decision
I had been contemplating for months on ordering a Serta from QVC but frankly I was a bit scared I would regret it. I purchased this one when it showed as the daily special and made the decision to take a chance. My husband and I are slightly overweight and in our 40's and the expensive mattress we've had for six years was killing our hips and lower backs. This mattress is a hybrid and is very different than any other mattress I've slept on before. You do slightly sink into the memory foam layers but it's also very supportive and conforms to your body. It's not soft and lumpy and you never feel the other person move. We have been sleeping on this for six weeks and from the very first night we were waking up without back and hip pain for the first time in years. I was actually thinking of getting a firm mattress in the beginning but I am so glad I chose this one. It is such a relief to wake up without back pain. I have no regrets. By the way I was also please that it arrived a week early and I live in Wyoming where nothing is ever delivered early. Super happy!
Rated 1 out of 5 by disappointed in RIC Expense trash
Purchased a King set after watching the infomercial very convincing for a good night rest, WRONG. Never had any back issue before, do now. One side too firm and the other as if I was sinking into it not a good night sleep. This is after 5 nights of sleeping on it. I am returning to sender. ASAP
Rated 1 out of 5 by Rockstar Buyer Beware
This is absolutely the worst purchase I ever made. This mattress breaks down very quickly. Within 6 months we started having back pain and now a year later it is going in the trash and I have to purchase a new mattress. i have another family member who purchased the same mattress in a local store and they had the same problem and had to quickly buy a new mattress. This will be my last Serta purchase EVER! Does not even deserve 1 star.
Rated 5 out of 5 by MCK NO MORE BACK ACHES
After reading many mixed reviews, I decided to get this mattress set. It's been a month now and the first thing I noticed is that my lower back pain is GONE. OMG, I was soooooo happy! I thought I was just getting old, but it was actually my 15 yr old bed. Hubby complained about our old bed is that when I climbed in, he would always wake up. Not with this bed! He really noticed the difference & is sleeping quite soundly now. There's really no movement to be felt. The bed is not firm, it is just right for us. I would say it's a medium firm to medium bed. The pillow top is very soft. I do not sink in & I do not get hot (I normally get a lot of hot flashes, but not with this bed). This is a great looking bed, really looks expensive. The delivery was perfect! They called to keep me updated about delivery, took about a week. The guys were so nice & polite even though I talked their ears off, lol. Just remember, this bed does NEED to rotated. Make sure you watch the video that shows you how to rotate it.
Rated 4 out of 5 by lizzus629 So Far So Good!
We've had our mattress for just over a week and we love it! Only reason for 4 stars is that it's a little more firm than we like but I imagine that will soften up with more use. It's very comfortable and I don't toss and turn like I used to! No more aches when we wake up. Great mattress, great value!
Rated 5 out of 5 by sunny in philly loving it so far
I wanted to be fair and give it at least 30 days before I wrote a review because I thought it would take that long to get adjusted. I am on my 4th night and I can feel the difference already with not waking up aching all over. I also stopped tossing and turning all night long. I am rested and have more energy than ever!
My husband and I need it super soft so we added from our old bed the 3 inch serta topper and it feels like sleeping on a cloud.