Rated 3.1 out of 5 by 14
Rated 1 out of 5 by gigibear Worst Mattress Ever
My husband and I purchase this mattress in 9/2016. The mattress seemed smaller than a normal king. After a month, my husband and I noticed that we seemed to be rolling to the edge of the mattress. At first, I thought this was our imagination, but not so!!! I have tried to move closer to the center, but then the left side of my body feels like I'm at a slant!!! Mind you, my husband and I are 5'4 and 5'10 weight no greater than 190. We HATE this mattress and would never recommend it to anyone. Expensive purchase and a WASTE OF MONEY!!!!!! I'm a regular customer of QVC and am extremely disappointed in this purchase!!!!!!
Rated 5 out of 5 by Rhetta Extremely Satisfied with product and service
I ordered on Sept 30th and my mattress and foundation were delivered on Oct 15th which was nearly 2 weeks earlier than predicted. I have waited until now 12/6 to write a review to ensure that my husband and myself were pleased.
We were very pleased the first night, but since I have a friend with a Serta pillow top mattresses that informed me after our purchase that she hates her, I waited. Nearly 2 months and we still love our mattress.
I look forward to going to bed. If I have any aches and pains ( I have arthritis and the joys of aging) as soon as I lay down I feel absolutely wonderful. I feel as if I am being hugged. I still cannot believe that I purchased a mattress sight unseen and that we are absolutely thrilled with it. My husband has been having back pain and would get out of bed and sleep in his recliner and sometimes on the floor. He has not had any back pain since we purchased this mattress. He loves it and has even slept in a couple of weekends because as he said "the mattress is comfortable he doesn't want to get up".
Additionally, I was extremely pleased with the professionalism and prompt delivery service and removal of our old mattress by MDR.
This was first experience shopping with QVC and I cannot be more pleased with the entire process.
Rated 4 out of 5 by Brooks74 Fantastic
Great customer service!
Great delivery! The first bed the company sent out was damaged in shipping. Warehouse sent it back and had a new one on the way the very next day.
Rated 1 out of 5 by Jewel Lee Very firm
I was so excited to get this bed. It is so hard even with a mattress pad. My back and hips hurt in the morning. It was difficult to get comfortable and fall asleep. It went back... it was not the perfect sleeper for me.
Rated 5 out of 5 by L Smith Great Decision
I had been contemplating for months on ordering a Serta from QVC but frankly I was a bit scared I would regret it. I purchased this one when it showed as the daily special and made the decision to take a chance. My husband and I are slightly overweight and in our 40's and the expensive mattress we've had for six years was killing our hips and lower backs. This mattress is a hybrid and is very different than any other mattress I've slept on before. You do slightly sink into the memory foam layers but it's also very supportive and conforms to your body. It's not soft and lumpy and you never feel the other person move. We have been sleeping on this for six weeks and from the very first night we were waking up without back and hip pain for the first time in years. I was actually thinking of getting a firm mattress in the beginning but I am so glad I chose this one. It is such a relief to wake up without back pain. I have no regrets. By the way I was also please that it arrived a week early and I live in Wyoming where nothing is ever delivered early. Super happy!
Rated 1 out of 5 by disappointed in RIC Expense trash
Purchased a King set after watching the infomercial very convincing for a good night rest, WRONG. Never had any back issue before, do now. One side too firm and the other as if I was sinking into it not a good night sleep. This is after 5 nights of sleeping on it. I am returning to sender. ASAP
Rated 1 out of 5 by Rockstar Buyer Beware
This is absolutely the worst purchase I ever made. This mattress breaks down very quickly. Within 6 months we started having back pain and now a year later it is going in the trash and I have to purchase a new mattress. i have another family member who purchased the same mattress in a local store and they had the same problem and had to quickly buy a new mattress. This will be my last Serta purchase EVER! Does not even deserve 1 star.
Rated 5 out of 5 by MCK NO MORE BACK ACHES
After reading many mixed reviews, I decided to get this mattress set. It's been a month now and the first thing I noticed is that my lower back pain is GONE. OMG, I was soooooo happy! I thought I was just getting old, but it was actually my 15 yr old bed. Hubby complained about our old bed is that when I climbed in, he would always wake up. Not with this bed! He really noticed the difference & is sleeping quite soundly now. There's really no movement to be felt. The bed is not firm, it is just right for us. I would say it's a medium firm to medium bed. The pillow top is very soft. I do not sink in & I do not get hot (I normally get a lot of hot flashes, but not with this bed). This is a great looking bed, really looks expensive. The delivery was perfect! They called to keep me updated about delivery, took about a week. The guys were so nice & polite even though I talked their ears off, lol. Just remember, this bed does NEED to rotated. Make sure you watch the video that shows you how to rotate it.