Serta Perfect Sleeper Smart Surface QN Pillow Top Mattress Set
great mattress set
Thanks QVC , easy transaction..delivery was great!! they gave me a window from 9am-1pm and said they would call 30min before delivery and called @9:30 so I didn't have to wait long at all..set up the bed and took the old one away in about 10 minutes.. this bed was just what I was looking for..very pleased...
Disappointed by Serta
I purchased this Serta sleeper last May and am very disappointed. This mattress is sagging and has compression spots on sides and center and it is less than a year old.
Called Serta and explained the issues. Serta advised me that they will come out to Inspection the Bed BUT I HAVE TO PAY A 35.00FEE. I told them but the mattress wasnt even a Year old THATS THEIR POLICY. also if they deem the sagging is not more than 1 1/2inch than I am just OUT of luck they dont cover that.
This is insane Our Old Bed was better and it was 10yrs old.
I WISH Qvc could take it back but past y 30days and its not their fault its Serta. Also have been waking up with backaches ever since.
So Beware of their policy if you decide to purchase this or any serta bed.
6 Month Review
I have had this bed for just about 6 months, this is the first bed I ever purchased without seeing it in person. None of the stores have this exact bed and models change all the time just to keep it confusing for the consumer.
Overall all I do recommend this bed, it works very well for us. My wife who has back issues is very happy with it and the days of waking up with a back ache are few and far between (the bed is not going to cure her back). I have just read all of the comments and I have to agree with the following. The pillow top is not super thick and it does get bunched up a little which does show through the sheets. You don’t feel it in bed but may bother you. This became visually noticeable after about 3 months. I plan on purchasing a mattress cover to take care of the appearance.
What I don't agree with is the comments that it’s hard as a rock. With no industry standard for firm, medium and plush it’s all subjective. I am just going on my experience of visiting the mattress stores. I rate this bed as medium. I have not experienced it keeping in the body heat as other commented.
Why did I order this bed? Our old bed was way past its prime, easy pay and the cost for the quality is what I expected. It’s not a $4k tempur pedic, and this Serta fit my budget.
This bed is gorgeous! It arrived exactly as pictured. I am not sure what other reviewers are speaking of when they say they received something different. My set is labeled correctly and is exactly what I ordered. I truly could not be happier with both the mattress set and service...what an incredible buy! If you are looking for a mattress with superior support, you will not be disappointed in this incredible value! The mattressis firm, yet provides a very comfortable sleep experience. I love Serta...and I love QVC for offering such an incredible deal on a trusted brand with the convenience of easy pay. My back and hips are most grateful!
Please don't listen to the comments ... The bed is prefect...I saw the comments and it stop me from buying but then i had and i did and it prefect but please remember everyone's body is different
No comfort or support - had to send back - Won't order another bed without trying it out.
I read a few of the negative reviews and I disagree with them 100 percent. I bought this bed for my 5 foot 2 inch tall 79 year old mother and she loves it. She is able to get in and out of it without steps even though it is higher than her old one. I called Serta and was told that the name Fortunate is the model name given to this Serta bed by QVC. The bed comes with the Serta tags and is manufactured by Serta. Look at the bed tag! I layed on the bed and want one for myself. Delivery was on time and very professional.
Serta Perfect Sleeper - Great Mattress Set
Love our new Serta! Don't want to get out of bed it feels so good! Felt good right away - not adjustment period. I do need to purchase a bed step stool to get into it, because it is much higher off the floor than previous Serta set that we had for 24 years! Thanks QVC for the 6 monthly payment plan!!
Don't hesitate to purchase. Wonderful mattress - great firm support and pillow top adds comfort.
my mattress was very wrinkle when received after sleeping on mattress a couple of nights I slowly discovered the pillow top is useless no softness to this mattress at all. If you like the fill of a pillow top mattress do not purchase this mattress. If you have any back problems do not purchase because it will not give you any relief unless you like the fill of springs in your back. I honestly thought they shipped me the wrong Mattress. will return ASAP.
We love this bed. The only thing we have noticed is you do get warm at night.
No complaints ....
Not sure why all the negative reviews, but I have no complaints. It's firm just as I prefer. Its smooth without lumps or& bumps as others have stated .In the morning I awake well rested with no aches. Good value in my opinion and with the easy pay I'm very pleased.
Buying a mattress on TV is something I've never done but we decided to give it a try since QVC backs up all products that they sell. Like the other reviewer said, we were REALLY worried about the terrible reviews online and we almost canceled the order. Ours came the other day and we are very happy with our Serta. It does say 'Fortunate' on the mattress and that was indeed confusing. Nowhere in the presentations I saw nor in the online description does it say 'Fortunate'. As the White Glove people were taking it up my stairs, I was worried that I received the wrong one, too. QVC should address this when presenting Sertas. The delivery people were wonderful. No problems there. Mattresses are subjective to everyone because everyone needs something different. You just have to give it chance and see if you like it. You can't go wrong with QVC's return process. You have nothing to lose. We're happy with it.