Rated 4.2 out of 5 by 72
Rated 5 out of 5 by shaydog THE VERY BEST
I was hesitant to buy a bed from tv...but am I glad we did. First the mattress is exceptional in every way BUT the delivery was unbelievable! MDX delivery is by far the best delivery service we have ever had. They called several times to set up the time and confirm. They called when they were 30 minutes away, and when the guys arrived they were friendly and efficient. They took out the old, brought in the new and I am thrilled beyond words. so much so, that I just ordered another for another bedroom.......
Thank you QVC for offering SERTA and for using MDX.
Rated 5 out of 5 by MISSCEE Not sure about the negative reviews but...
I love it. I received my mattresses on Saturday January 16,2016 and the two delivery men were awesome (delivery took about 1 week). I received my mattresses in good condition, the plastic was not ripped or dirty. As for comfort I have not tried it yet but the pillowtop feels soft.
Rated 1 out of 5 by Dbra I will never buy a Serta again
I bought this mattress set about 5 months ago. It already has sleeping dents, It had them at 2 months. We are not heavy people. This is not a firm bed, and I believe they showed the "good" bed on the TV, but it is not what was delivered to my home. I sincerely miss my old bed.
Also, the corners of this 'fine' bed already droop down. Nothing is good about his mattress.
Rated 5 out of 5 by JTP Love it!
I'm surprised by the negative reviews, but my experience was great. On-time delivery, old mattress and box-spring were packed and taken away. I didn't notice any strong smell. Have been sleeping on it now for over a month and love the pillowtop. Would order again for other rooms in our house.
Rated 2 out of 5 by Busboss Disappointed - Returned
Order, delivery and return pick up are what you'd expect from QVC. The mattress and box spring however were a disappointment, Yes, it cradled my body and I slept well - except, in the morning, upon awakening, I'd be in the middle of the sagging mattress. Once the bed was made up, you could see the sag beneath the bedspread. At about morning #5 when the aching back occurred, I decided this was not the mattress for me. Maybe I'm not a pillow top person. Still love QVC though!
Rated 5 out of 5 by Working 62 yr old Working well for me!
1st, I have a very keen sense of smell, and mine has/had no strange, objectionable odor. Delivery was quick and well done. I replaced a 2 year old, 12 inch foam mattress, also from QVC and only used a few times, with this Serta. It was in my guest room. Recently, I decided to try it, and oh my, it was way too soft and hot. I have slept on my new Serta 2 nights, and it is very comfortable. Guests will have a lovely, comfortable bed.
Rated 3 out of 5 by Gr8scot Disappointed
Was so looking forward to my new mattress. I had been sleeping on a memory foam mattress for years(no coils) but this looked so comfy I wanted to change. It's just okay. Certainly don't sleep any better. In fact when I sleep on my side my arms go to sleep. Guess I shouldn't have thrown out the old mattress. My cats seem to like it though. Oh, there's no strong odor as someone else complained of, and the delivery was fast and efficient
Rated 1 out of 5 by CARM STRONG CHEMICAL SMELL
The set up was very quick. I was given a 4 hr "window" which I was under the impression that I would be able to choose the delivery window time? I guess it depends on the company that is delivering. The bed seems to be comfortable and supportive. Time will tell. HOWEVER, the smell of the mattress is horrible! A very strong chemical smell which I hope with dissipate. I would send it back based on the odor but I had my old mattress & box springs removed, so I will be keeping it, but can not recommend it.