Rated 4.1 out of 5 by 74
Rated 5 out of 5 by Chellie721 Best Mattress Ever
I purchased this Mattress set in March and was upgrading from a Queen to a California King. After years of sleeping on poor mattresses, I feel as if I finally hit the jackpot. I Usually never write reviews but I figured Id wait a few months to really give a honest review of this. First and foremost the price is amazing. I was lucky enough to get my mattress set for $ 1,000 when they had it on sale. My husband and I both had bad back and we have been sleeping really well since changing to this mattress. I was thinking of initially getting a Stearns and foster mattress and I'm so glad I didn't Love my mattress best purchase ever. The bed is so comfy I can hardly get out of it HAHAHAHAHA
Rated 4 out of 5 by Balloony Too soft for hubby
This is a nice mattress but was way too soft for my husband who would wake up with back and hip pain. The discomfort would eventually go away after being out of bed therefore we knew that it was from the mattress. On the other hand, I loved the softer feel but unfortunately, it had to go back. It seemed well made and made just weeks before shipment, Although people talk about the "dips", I believe that is from the memory foam. Lord knows, I could go through life without everything being memory foam! Delivery men are very fast and efficient and work well together. Thank you, Have a pleasant day!
Rated 1 out of 5 by turningstone Terrible customer service from serta
I bought this item 1.5 years ago and one of the box springs started to warp,so called serta and sent in all the correct paper work,tags all that they asked for,rep came to house,didnt even look at box springs and said all we can do is give you a new mattress and it wont be one like you already have,,so I declined the problem wasn't my mattress.never again will I order this kind of item form QVC.
Rated 1 out of 5 by SunShyne65 Sunken Center
The mattress felt great the first couple of weeks, unfortunately it started sagging in the center soon there after. I'm so HIGHLY disappointed with as expensive as the set was, so needless to say the defective mattress was returned.
Rated 1 out of 5 by jeffner Too soft
Received this product and had it for under the 30 day sleep trial period and found that this set was just way too soft and slouchy for my husband and I. Don't get me wrong, it was beautiful, however its just not made for bigger than the average sized people. My husband suffers from shoulder pain, and I suffer from lower back pain. It felt like the foot of the bed was much higher then the head of the bed once you lay on it... I would recommend it to someone that might be looking for some serious squishy sleeping...We returned set back to QVC, and got the CK Serta TRUMP home Luxury series and are having manufacture issues with it. Which I now see QVC doesnt carry anymore....At this point maybe I should of kept this set, still awaiting a comfortable night sleep as SERTA promises you on all their sets... :(
Rated 5 out of 5 by misha20 Best Bed purchase EVER!
I was hesitant to buy a bed based on TV presentation so I researched it online looking at reviews and prices. Got it as Today Special value to replace a CA King that had a dip in the middle that no extra pillow topper could fix.
So VERY HAPPY with my purchase. Too soft or too firm is really a relative thing dependent on the person. I am a smaller person. I don't like to feel that I am sleeping on a board or sinking into a bed with no support. This bed for me is the perfect medium. Pillow top is soft and comfortable but enough support underneath so I sleep comfortably and soundly.
I will comment on the in home delivery as it was far superior to instances when I have paid for delivery. Moved my old bed to guest room pillow top and all. Brought my new bed up staircase to 2nd floor without damaging walls or railing. Very very professional men who set it up exactly where I wanted. Cleaned up all the wrapping and packaging.
The only "work" I had to do was make the bed with sheets, blankets etc.
I have had the bed 6 months now and have had no problems and am super happy with this investment. QVC price was much much less than retail but it still was a costly purchase for me and I am very pleased I took the risk knowing that QVC supports it's customers should I have had a problem.
Rated 1 out of 5 by Woneal Horrible Disappointment
I was really excited to get this new mattress but we have had it for six months now and it just keeps getting worse. It has huge dips in it where we sleep like your in a canal. I only sleep about six hours a night so it's certainly not from overuse. I toss and turn all night because you just can't get comfortable due to this bed caving under you.
Rated 1 out of 5 by Bellman Too Soft
I was very disappointed with this mattress. It doesn't seem to offer much support. I knew that it had a pillow top but didn't expect it to be so soft.