Rated 3.6 out of 5 by 15
Rated 4 out of 5 by crazyinjax Customer Service
We bought a tree similar to this one last year but is no longer for sale. This year after we put it up the lights did not work right. Some of the lights blinked while on steady and would not change with the colors that were set. We kept it on the warm white and some times the multi lights because they worked. My husband contacted Santas Best customer service and after sending them the information they needed they sent us a new complete tree. Since it came after we already decorated the other one we did not put the new one up so hopefully it will work next year but the tree is beautiful and customer service was great.
Rated 1 out of 5 by Thehenz1 So sad and disappointed
I wanted this tree to be wonderful so badly. Bought in fall 2015 and it worked "okay" lights were quirky and would blink for no reason, but it was pretty enough. Took it down carefully and put in the closet until Thanksgiving this year and it's awful. about 10% of the lights blink constantly, and never the color they are supposed to be - looks ridiculous. If you buy this tree you pay a lot of money and it was a total waste of my "6 easy payments". Didn't even make it two years.....Going to try and get my money back.
Rated 1 out of 5 by ErinMC Santa's Worst
Initially thought lovely tree with many options however it didn't last....multiple rows of lights were bad when we put it up only for the 2nd Christmas on Thanksgiving weekend... they sent a new plug which, surprise, didn't work. We called again the following weekend and they said they would replace the tree once I emailed them the QVC invoice, which I did. It is now December 22nd and my family still has no tree. After my second follow-up I actually received a call and they gave me the option for a refund and to send a page from QVC website to show the price. I did that. They're now delaying the refund because they now want the actual price paid because the QVC invoice I sent to them WEEKS ago doesn't state it. An issue that could have been resolved has turned into a Christmas without a tree and without my money. Their Customer Service is terrible, the information they give customers is incorrect and inconsistent. I will never buy from Santa's Best again.
Rated 5 out of 5 by GAGirl2 Fabulous!!!
All I can say is WOW!! I don't know why there are so many negative reviews. I almost didn't order, but I am so glad I did! This is a beautiful tree, it looks real and it is very full. Putting it together as a snap! I bought the 9 foot tree and put it together by myself. I used a chair to put on the last tier. No fluffing needed!! I was worried that there wouldn't be enough lights, but there are plenty. So many functions!! I could never get bored. In fact this tree is perfect without decorations. I'm having a hard time making myself get the ornaments out. Lol!!!
Rated 1 out of 5 by Fashion love Very Disappointed
It is easy to assemble. Purchase was Oct. 2015 and kept up till April 2016. Changed light presentation per holiday. Loved the tree. Put tree away for home remodel when put up lights won't stay ON. We have trouble shot per manual and with QVC customer service. Santa's Best customer service is non existent. We've left several voicemails with Santa's Best with no return and we've emailed several times with no response. Very disappointed that we paid $604 for a 9' tree that doesn't work. This investment is a flop, we won't have a tree this year.
Rated 5 out of 5 by heyjuliek Absolutely Beautiful
This tree is absolutely beautiful - so, so glad I made the purchase. I was very hesitant to make such a large/expensive purchase since I couldn't see live and in person. I looked at 6 local retailers and nothing compares to this tree. Also, looked at Balsam Hill trees and they are twice as expensive. The lighting technology on this tree is second to none - as another reviewer mentioned there is not a plug for your tree topper which is a drag - other than that it is PERFECTION! We will enjoy for years to come.
Rated 1 out of 5 by JulieOLeary Horrid, negative stars available?
Nope, don't do it.
Item failed within weeks and the promised 5 year manufacturer's warrantee is worthless. Spent hours trying to get Santa's Best to replace what is probably a $1 part - See image below.
Rated 5 out of 5 by ricolexi Stunning Tree
This 9 foot flocked christmas tree is absolutely beautiful. I'm mesmerized by its beauty