Rated 3.6 out of 5 by 17
Rated 5 out of 5 by PD2WLK Good Phone!!
I have used this phone for 2 weeks now and it has been the best phone I have ever had from Tracfone. Every call has been crystal clear. I took it to the lake 200 miles away and it worked great. Data connection was flawless. I would recommend this phone.
Rated 1 out of 5 by Blueeyedlady Samsung Tracfone
I have actually down graded with the purchase of this phone. It is cumbersome to use, much smaller than my other phone, and not a good value. I have never given a negative review before but am very unhappy with this phone. I do not recommend it.
Rated 3 out of 5 by bobn Good Value but with strings attached
Been a Tracfone customer for a long time. This was great value and easy setup. However after one day the sim card was no longer accepted by Tracfone. Long story short, I spent over 4 hrs with Tracfone customer service over 4 days dealing with transfer of my prior bank of minutes/data/text that became "lost" in the whole process. I was without the use of the phone for 4 days (very aggravating).The customer service, now outsourced to India, kept transferring me to a higher level manager who made me start over again with my problem (which they couldn't resolve). In the end, after a very frustrating experience, Tracfone shorted me over 2 gigabites of data (I had substantial amounts in my voice/data/text banks) in the transfer, but I was so frustrated that I was just happy to get my service up and rolling again. A good experience gone bad....
Rated 4 out of 5 by Sudz Product okay, aggravation high
The QVC pitch says switching to this device from your legacy carrier is a breeze. Maybe so, if you are getting a new phone number. However, there seems to be a serious lack of communication between what QVC says in their pitch and what the TracFone reps understand about the deal. I will just tell you that for me dealing with the activation was a hassle that required 2 days and appx 2 hours on the phone, multiple transfers to different reps, disconnections, telling my story 10 times, phone tree loops, etc. Also, I had to push for the 1200 minutes more than once. Finally the thing seems to be working, mostly...we'll see. Honestly probably wouldn't go through the brain drain and frustration if I had it to do over again. I will say that with one exception all of the TracFone reps were very patient and courteous, which is good because I now feel that I know them quite well.
Rated 5 out of 5 by Platinumpurr Love it!
Purchased 2 of these phones, one for my husband and one for me. The delivery was quick and timely. To switch our old phones over to the new phones was tricky. Best advice, register the new phone online with TracFone...then call, especially if you are keeping your old phone number. Once we realized we had to call, the switch was a breeze. We have been using the phone for about two weeks now and so far love it. Still getting use to the features, but have had no difficulties. The Transfer Wizard works great and the syncing to your Google accounts is a snap. Love the fact that it holds a charge for a very long time and the new charger can go from 7% to 100% in approx. an hour or less. If you are staying with TracFone, I would definitely recommend getting this phone.
Rated 5 out of 5 by MarleneS User friendly
This is the first cell phone I have ever had. Its super easy to use. I have no problem navigating through what ever I am looking for or wanting to do. I would recommend this to anyone. Especially first time users or older people (like me). I am very happy with this phone. So happy I bought it. =)
Rated 5 out of 5 by sleepy kitty What a bargain!
I have been a TracFone user for about 5 years now and am very satisfied with their product. It is cheaper to buy the phone deal with all the accessories from QVC than to purchase minutes each year. I only use my phone when I am traveling, in case of an emergency, and not very frequently at home so the one-year plan is perfect for me. I have never had a problem transferring from my old phone to the new one. Their customer service have been wonderful. I would recommend TracFone to anyone who is an infrequent user, as I am. The deal from QVC can't be beat!!!
Rated 5 out of 5 by illegalcat Great Phone
Just purchased this phone for my husband. He was getting close to being out of min and the our service year was close to being up. Makes sense to just upgrade his phone. This is a high quality phone comparable to any of the samsung galaxy phones. Transfer went easily using the automated phone line. We have been TracFone users for years now and we love that they are letting us have great phones now.
The key to TracFone customer service is to use the chat feature if you need help with something. We purchase the yr service cards and just add more data and text if needed. Works great for us.