Rated 4.4 out of 5 by 69
Rated 1 out of 5 by amyolovesshoes Run, Don't Walk Away from This
This is the worst home theater system ever, and I've owned several during my lifetime. Bought one, and only the subwoofer worked, none of the rest of the speakers worked. And I did hook it up correctly, it's incredibly easy to put together. Speaker test only showed subwoofer working. Called Samsung and they advised returning it, which I did. Bought a second one (this same model), and this time, nothing, no sound. Speaker test showed only 2 speakers working (subwoofer and front left) but no sound at all! I had hesitated to purchase this same model due to my experience with the first one, and also due to some of the reviews. One reviewer said they could not get sound out of the rear surround speakers when playing a CD, TV, or radio. They would only work with a DVD. What???? That's crazy, I primarily have a home theater so TV will play through speakers. What would be the point of owning a home theater if the rear surround only plays for a DVD? I thought surely this was a mistake, they didn't have something hooked up correctly, etc. I even asked Samsung, before I go and purchase another one, will all speakers work when playing TV, radio, CD, etc., and they assured me they would. WRONG! After I hooked everything up, and discovering this unit was also defective, I found in the owner's manual, REAR SURROUND SPEAKERS WILL ONLY PLAY WITH A DVD. They will NOT play with TV, CD, or radio. That is insane. Back this one goes, and I went to the big box store and bought a Sony. I've had one Phillips and a couple of Sony's (this is my third), and EVERYTHING plays on them. Very disappointed with Samsung. Wish QVC would sell the higher model Sony, because the easy pays make it so convenient to own now and pay off in time with no interest. But I splurged and don't regret the Sony.
Rated 5 out of 5 by ciscoapodaca awesome buy
this is a really good theater system is like being at the theater its really loud
Rated 1 out of 5 by RJaxn Outdated firmware, defective sound system
This product has outdated firmware and defective speakers. I spent 2 hours hooking everything up and troubleshooting. Finally frustrated I called the Samsung 800 number. The customer service reps kept connecting me to the wrong dept with very long wait times. After 4 phone calls(1 1/2 hours on the phone)and numerous unsuccessful attempts by Samsung to fix the firmware issues they informed me the product was outdated and had to be factory reset and they were sending me a link. 30 minutes later still no link, I called back, connected to the wrong dept once again, the service rep wished me a Merry Christmas and resent the link. It took another 15 min to open the link which only took me to their on line store.
This product is going back ASAP, avoid at all costs. With such poor customer service I'm really sorry we just invested in a Samsung 4K TV.
Rated 5 out of 5 by Ms Teeka Amazing sound
Love this surround system!! A friend hooked it up for me....got me connected to my wireless internet, and was playing music off of my cell phone in no time! Great sound!
Rated 5 out of 5 by Sam326 Exactly What I Was Looking For!
I am very happy with this purchase, I wasnt sure to go with this one or the Bose but im happy i went this route.
Excellent sound quality , easy to setup , Tons of features!
This is a must buy if you are in the market for a home theater system . I ordered it for a party and was worried it wasn't going to be loud enough and thankfully it was perfect i connected it wirelessly via bluetooth to my phone and had everyone dancing all night.
I advise you to buy a digital optical cable and hdmi cable for ideal quality and setup.
Great Job Samsung.
Thank you QVC for the easy pay.
Rated 4 out of 5 by Expected2MuchIguess good product
I'm not a tech pro but I appreciated the color coding with the wiring for set-up. Even though its a 1000 watts it doesn't seem loud to me. I was looking for that club sound in my apartment . But I guess this system will do .. It is just an apartment. But the Movie sound is great!!!
Rated 5 out of 5 by boboman So far so good
Sounds great. The only difficulty was getting ARC to work between the home theater and the TV. It took a while but finally got it to work.
Rated 3 out of 5 by Peterk1961 Speaker connection poor design, subwoofer sound is very weak
I have had this unit for only few days but right of the bat there are few things that I don't like with the unit. There was no sound coming from the front speakers so while music playing I tried reconnecting the wires to the speakers. I could hear on and off so by trial and error method I connected the wires till I could hear sound. In spite of that I could tell the sound volume is not good, may be because of loose contact. The subwoofer sound level is terrible, you can barely feel the vibration so you know it is working. Before the front speakers were working there was sound coming only from the surround speakers. With the front speakers working, I can hardly hear any sound coming from the surround speakers.
I am going to play around a bit to see if I can get the sound fixed on all speakers if not it is going back to Bestbuy.