Rated 3.3 out of 5 by 16
Rated 5 out of 5 by glomcde Great for Me
This shredder is just what I needed. Don't do a lot of shredding, but it is so convenient. Love the way you turn it on and off and the pullout basket is a very nice feature.
Rated 1 out of 5 by Verified Reviewer Not Happy
ordered this and it came quick . but it would not even turn on. (yes I plugged it in) I must have gotten a dud. I was excited to shred and clean my house. returned it right away . and customer service was very helpful with the return process. I'm just waiting for my refund back :)
Rated 1 out of 5 by dandiane Poor Royal customer service
Worked fine for 9 months and then it just stopped. Called Royal customer service and was told to unplug the unit, run a q-tip over the slot where the paper goes to supposedly clean the sensor, wait 30 minutes, plug it in and try again. Thought this was a little strange. Tried it and of course it didn't work. Called again. The same person directed me to a website which as far as I could see did not exist. Called again - same person. Through much discussion convinced him to take the information. Received a curt letter over a week later with instructions to return unit and received a new one. I had to pay shipping. Was informed that the new one would arrive in 6-8 weeks. A shredder arrived today but it is NOT the one I originally purchased (ST80X) but a less expensive model CX6. Needless to say I am not happy and will call tomorrow and speak to probably the same person again. Royal's customer service is the worst. Would NEVER purchase another product from this company. Seems like they just don't care at all and don't want to be bothered.
My last shredder (not a Royal) lasted over 12 years.
Rated 5 out of 5 by prasar I love it
It worked very well and the pull- out drawer is very convenient to empty the paper .
Rated 1 out of 5 by stinkymae Not a good product.
Shredder is supposed to shred 8 pieces of paper at a time, tried to shred an envelope with one sheet of paper in it and it stripped the gears. Sent it back.
Rated 1 out of 5 by care89 heats up
it says 8 sheets but you can only use 4 sheets because it jams up and heats up ,sorry I love all the products by qvc but this product not great
Rated 1 out of 5 by padpole1 Royal? Don' think so!
Royal should improve the motor used in this product. I have an in home business office and have a need for a shredder every day. I recycle when it is appropriate but shred a lot after the mail runs. (know what I mean LOL). Unit worked fine at first, but gradually motor had started to shut off during use. FINALLY it just stopped. As Mrs. Bennett would say, "It vexes me greatly."
Rated 5 out of 5 by Francesca228 So far so good...... 4 months later....
Had this for four months, since March 2015 and its working just fine. Love the pull out 'trash can' part. I agree that its not meant for an office atmosphere with high volume shredding required. We burnt up 2 previous different brand shredders doing high volume shredding at the house. So just household shredding purposes each day it seems to be working just fine. We don't necessarily need the top that is close'able. However, for people with little ones, I would recommend this for sure. I also like the small narrow size.