No matter the reason, QVC is here to help with our convenient return policy. Our return policy allows you to send back the merchandise within 30 days of the date you received the package for an exchange, or a refund of the purchase price, minus the shipping and handling and the Q Return Label fees. If an item is returned as defective or because QVC was in error, QVC will refund the S&H paid and not deduct for the Q Return Label.
Even if you don't have the original box in which your item was shipped, it's simple and easy to make your returns with QVC. To get started, fill out the return form that came with the packaging slip when you first received your item. Give us the reason for your return and repack the product in the original packaging, including each individual piece, if applicable. If you don't have your original packing slip, just go to the Order Status page on QVC.com to print a new one.
Now that your QVC return is packed, it's time to decide how to ship your merchandise. You can use the returns label included in your original shipment, or you can utilize the shipping provider of your choice (like UPS or FedEx). If you're returning your QVC merchandise for a refund, the credit will be applied when your return is processed, but may not appear on your credit card billing statement right away. You can also schedule a USPS pickup for your return. All returns, regardless of shipping provider, can be tracked on the Order Status page on QVC.com.
So shop with confidence, knowing you're backed by our worry-free refund policy. Even if the merchandise you purchased was given as a gift, you can return within 30 days of the date you received it for an exchange or a refund of the purchase price, minus the shipping and handling and the Q Return Label fees. QVC makes returns easy.