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Prepaid cell phone with 300 NET10 minutes
Two AC chargers
One DC car charger
Three gel skins
Black carrying case
Samsung NET10 Prepaid Cell Phone with 300 Minutes FAQs
Q. What is the cost for texting?
A. Texting is $0.025 per message. Picture messaging is $0.35 per message.
Q. Must I activate the phone as soon as I receive it?
A. No, NET10 recommends activation of the Samsung R355c within 6 months of purchase.
Q. Does this phone service include voice mail for calls that are unanswered?
A. Yes it does.
Q. Is a monthly fee required for service or do you pay only for the time used?
A. There are no monthly fees. Calls are $0.10 per minute and texts are $0.025. Please note that picture messaging is $0.35 per message (send and receive), web browsing rate is 1 minute of WAP access (Web Browsing) = 1 minute of airtime (or $0.10 per minute).
Q. Do the minutes expire?
A. The 300 minutes are good for one year from activation.
Q. Is it a flat cost for 1 year and 300 minutes?
A. Once you purchase the phone, all you pay for are the minutes.
Q. When I purchase new minutes after the 300 are used, is there a time limit on the new minutes or can use them any time until they are used up?
A. After you've used the 300 included, you can purchase additional minutes. The time limit on those minutes varies by the number of minutes you purchase at one time. The more minutes you purchase, the longer they are good for.
Q. How much are extra minutes? Does email, etc. count as regular minute time? Can it be used in Europe?
A. Extra minutes are purchased by means of a NET10 Aircard ($30 card = 300 minutes good for 60 days and the $60 card = 600 minutes good for 120 days).The Samsung R355c does not have a separate email feature. Email may be done through the phone's web browser. 1 minute of WAP Access (Web Browsing) = 1 minute of airtime ($0.10). This phone cannot be used internationally. This phone will only operate in the US, Puerto Rico, and the US Virgin Islands (though the phone can call international long distance – see the international long distance information packet).
Q. Can you "port" or transfer your current phone number? Can you keep your land line number and add the same number to this phone as well?
A. You may port your existing phone number to NET10 in lieu of receiving a NEW phone number. The phone is only capable of having (1) phone number assigned to it.
Q. Can I use another provider after 300 minutes are up or do I have to purchase minutes from Net 10? And if so how much? Is it monthly or by the minutes?
A. This is a NET10 phone and can only be used with NET10 service. Net10 provide the air time for this cell phone. Minutes are $0.10 per minute. When you purchase the minutes, it will tell you how long they are good for. The more minutes you purchase, the longer they last.
Q. Does the price and package include unlimited texting?
A. You can text with this phone. The cost is $0.025 per text.
Q. How do I turn my phone on and off?
A. To turn on, install a charged battery. Then press the "PWR/END" key until the LCD screen lights up. To turn off, press and hold "PWR/END" key until the display turns off.
Q. How do I locate my phone number?
A. In standby mode, press Menu - Settings - Phone Info. The Phone Info menu appears in the display. Select Phone Number.
Q. How much does Voice Mail cost?
A. The feature is free. However, minutes will be deducted if you call your Voice Mailbox from your NET10 phone. There is no charge if you check your Voice Mail from a landline phone.
Q. How much does a long distance call within the U.S. cost?
A. The call costs one minute for every minute used.
Q.How much does NET10 International Long Distance cost?
A. NET10 International Long Distance deducts the same amount of minutes from your phone as when you make calls to destinations within the US plus 5 cents per minute. In other words, you can make international calls from the United States to over 60 international destinations for ONLY 5 cents per minute plus airtime. This way NET10 Wireless lets you stay close to family and friends in other countries with the convenience of calling whenever and wherever you want. The deduction starts from the moment in which a call is attempted.
Q. How long does it take to get my phone active?
A. Your new NET10 Samsung R355C will be active and ready to use within 24 hours.
Q. How do I add airtime/minutes to my phone?
A. There are three different ways you can add minutes to your phone. You can log on to net10.com to add the minutes. You can add minutes directly from your phone. You may also call NET10 at (800) 867-7183 to add minutes.
Q. Where can I buy a NET10 Airtime Card?
A. You can buy airtime at any NET10 authorized retailer, from this web site, or by calling Customer Care Center at 1-877-TEN-CENT (1-877-836-2368).
Q. What happens if I forget to buy and add an Airtime Card before my Service End Date?
A. In the event you do not add a NET10 Airtime Card by your Service End Date, you will lose your NET10 phone number. Airtime which remained at the time of deactivation will remain on your NET10 phone if it is re-activated within 30 days from the deactivation date. You can re-activate your service by simply buying and adding another Airtime Card, however, you will be assigned a new wireless phone number.
Q. How does my Service End Date change when I add Airtime Cards?
A. With our improved carry over benefit, the minutes and service days you add to your NET10 phone are added to the minutes and service days you already have.
Q. Will I lose the remaining minutes in my NET10 phone if I add an additional Airtime Card before my Service End Date?
A. No, you keep your minutes and service days and they do not expire with active service. With our improved carry over benefit, the minutes and service days you add to your NET10 phone are added to the minutes and service days you already have.
Q. How many days of service will I receive if I add an Airtime Card within 60 days of activation?
A. The addition of more NET10 Prepaid Wireless Airtime Cards extends your active service either 30, 60, 90, 120, 180 days or 1 to 2 years from the date the card is added depending on the denomination of the Airtime Card.
Q. What is a port?
A.Porting is the process of transferring your phone number from your current provider to your NET10 phone. That way you can keep the same phone number.
Q. How long does the porting process take?
A. Porting can take up to 7 to 14 business days. The number you are porting must be currently active with your old service provider.
Q. How long is the manufacturer's warranty on a new NET10 phone?
A. NET10 offers a 1-year warranty against defects in materials and workmanship under normal use by the purchaser.
Q. What is covered with the manufacturer's warranty?
A. All NET10 phones and accessories are covered under the manufacturer's warranty for up to 1 year from date of purchase.
Information provided by Samsung.