If you are new to QVC, please create a new account. If you are an existing customer, simply call Customer Service at 888-345-5788 and a representative will be happy to help you add an email address to your QVC account.
A password is not required to shop on QVC.com, but a password is required to manage your account on QVC.com and QVC mobile apps. You'll need a 4-digit PIN for Automated Ordering via phone (800-345-1212) or Text Ordering.
If you're an existing QVC customer, you can easily create or change your password by visiting "My Account" and click on "Password". If you're a new QVC shopper, please create a new account or choose to create a password at the end of your first order.
No problem! Click Forgot Your Password? and follow the instructions.
Here are some password tips:
Creating a password will allow you to view Order Status, track shipments, edit orders, and manage Auto-Delivery or Easy Pay orders. With a password, your information can be saved for faster, easier checkout of future orders. A password also allows you to manage your email preferences and account settings.
In most cases, your account can be unlocked by resetting your password. If the account remains locked after resetting password, please contact Customer Service at 888-345-5788 for additional assistance
Touch ID™ is a feature available on select Apple® products that allows you to use your fingerprint to authorize your sign-in credentials. By approving Touch ID™ within the QVC app, you'll be able to streamline your shopping experience and avoid having to type in your email and password during checkout.
First, set up Touch ID™ on your iPhone®. If you've already set up Touch ID™ to unlock your phone, you're good to go.
The next time you make a purchase using the QVC for iPhone® app, a prompt will appear asking if you'd like to save your password. Choose yes. From now on you'll be able to make a purchase using your fingerprint and Touch ID™. You can modify Touch ID™ settings anytime. Just go to the "More" section of the app and tap "Security Settings."
This feature is available on the iPhone® 5S and above. You must be using iOS 8.
Online: Click on Order Status on the top-right corner of the page on QVC.com. Here, you can review current and past orders and returns with QVC. Also, depending on how far along your order is in the shipping process, you may be able to change the ship-to address, payment method, and/or shipping method. You may also be able to cancel your order.
Phone: Call the automated/live Customer Service line at 888-345-5788.
Mobile Services: You can check your order status on your mobile phone through our mobile website, smartphone apps, and tablet apps. To learn more, go to QVC Everywhere.
We provide you the option to place an order on your account without entering a password. Because no password is used, you'll need to re-enter all of your bill-to, ship-to, and payment information. We'll attempt to locate your account with the information you provide. Once we've successfully located your account and the order has been placed, that order will appear on your account in your Order History. In order to see Order Status or Order History, you're required to sign in with your password.
To change your account information on file (e.g., name, bill-to address), go to My Account, then select the category of information you wish to change.
You can also change your account information by calling Customer Service at 888-345-5788.
If you check out without your password, none of your credit card information will be available to you. Likewise, if you enter a new credit card on an order in which you didn't sign into your account, we will not save that credit card to your account for security purposes. In order to save or see previously saved credit cards on your account, you'll need to sign in with your password.
To cancel an item, access the Order Status link in the upper right-hand corner of any QVC.com page. Sign in with your email address and password. Click on the order number and select the item you wish to cancel. If a cancellation is possible, you will be presented with the Edit This Item link. At that point, you can select the Cancel button. If the order is too far along in the shipping process to cancel, the link will not be presented and the item will be shipped to you as scheduled. Upon receiving the package, should you decide to make a return, please follow the instructions on your pack slip.
Using the QVC Address Book, you can keep a list of all your shipping addresses. You simply enter the names and addresses of your family and friends into the address book, and we'll keep them on file for you. Then, when you order a product, you can select whichever ship-to address you want, from a convenient drop-down box, when you choose Standard Checkout for the order.
QVC offers free promotional, alert, eNewsletter, and important Customer Service correspondence via email. To sign up, simply go to Email Preferences in the My Account area.
If you have a QVC Account, sign in with your email address and password. Or, if you don't have an account, create a new one to continue. Below are the convenient services you can elect to receive. Note: You can choose one, two, or all of them. You can cancel or change your selections, at any time, and as often as you wish.
Email updates can include:
You may discontinue, change, or reinstate eNewsletters or Customer Service correspondence at any time. Simply sign in to Email Preferences with your email address and password, then check or uncheck the services you wish to elect, or cancel, and resubmit.
If you receive any emails that you're not interested in, you may quickly and easily cancel it. Simply click on Reply and write Unsubscribe in the subject line. You will automatically be unsubscribed. When updating your email preferences, please allow up to 10 business days for the change to take effect.
For rebate and warranty claims, use your Order Status link to print a new receipt.
How to find your item's receipt:
In most cases, your printed invoice receipt will be accepted as proof of purchase for rebates and warranty claims. Please follow the product manufacturer's instructions for submitting your claim.
To find out how to print a new Q Return Label, please see our Returns FAQs.
For orders placed more than two years ago, please contact Customer Service at 888-345-5788.
Phishing is an attempt to trick someone into revealing personal information, such as payment card information, passwords, or PINs. Scammers use different methods, and two of the most common are email and text messages that request information. It is important for you to know that QVC will NEVER contact you by email or text message to obtain sensitive information.
There are often signs that will let you determine if a message is legitimate or a "spoof."
Be suspicious of any message that asks you to provide personal information. If you are concerned the message is not legitimate, DO NOT click on any link or open any attachment. DO NOT follow any instructions in the message. Instead, contact the company directly by looking up their customer service phone number or manually typing their website in your browser. If the suspicious message appears to come from QVC, please email us with the suspicious message included and then delete the message.
For further information on phishing scams and how to deal with them, please visit the Federal Trade Commission (FTC) consumer information website: http://www.consumer.ftc.gov/articles/0003-phishing.
If you replied to a suspicious message, you should take steps to protect your identity right away, including reviewing your credit report and credit card, bank account, and other financial statements for any unauthorized activity. You can obtain a copy of your credit report, free of charge, once every 12 months from each of the three nationwide credit reporting companies. To order your annual free credit report, please visit www.annualcreditreport.com or call toll free at 877-322-8228.
If you provided information regarding your QVC account, please call us immediately at 888-345-5788. You should also take the following steps: